Healthcare · Contact details
PathCare Contact Details
The PathCare depot in King William’s Town is on 043 643 3844, at 152 Alexander Road. It opens 08:00 to 17:00 on weekdays and 08:00 to 12:00 on Saturdays, and is closed on Sundays and public holidays. We read this on pathcare.co.za on 24 September 2026.
PathCare King William’s Town contact details
| Office | 043 643 3844 |
|---|---|
| Fax | 043 643 3844, as published |
| Address | PathCare, 152 Alexander Road, King William’s Town/Qonce |
| Monday to Friday | 08:00 to 17:00 |
| Saturday | 08:00 to 12:00 |
| Sunday and public holidays | Closed |
The office and fax numbers are the same
PathCare lists 043 643 3844 twice for this depot, once as the office number and once as the fax.
A single line cannot reliably serve as both. In practice that means the number is the voice line, and you should not assume a fax sent to it will arrive.
If you need to send a document, phone first and ask how. Many pathology depots now take documents by email or through the practice that ordered the test, rather than by fax at all.
No email address is published for this depot.
King William’s Town is also Qonce
PathCare lists the depot as “King William’s Town/Qonce”, carrying both names.
Qonce is the town’s official name following its renaming, and both forms are in everyday use. A search under one name may miss listings filed under the other, which is worth knowing when you are looking for any service in the town, not just this one.
PathCare does the same for other renamed Eastern Cape towns. Its depot list includes Komani, the current name for Queenstown, listed without the old name at all.
Saturday closes at midday
The weekday hours are generous for a depot, running to 17:00, but the weekend is short.
Saturday is 08:00 to 12:00 only, and Sunday and public holidays are closed entirely.
If your doctor has asked for a fasting sample, that Saturday morning window is the one to aim for, and arriving after eleven leaves very little margin.
For anything urgent outside those hours, the referring doctor or the hospital is the route, not the depot.
PathCare national contact numbers
For queries that are not about this depot, PathCare’s How can we help you page lists these national channels:
- Reception: 021 596 3400, clients@pathcare.co.za
- Account enquiries: 0860 100 442, accounts@pathcare.net
- Quote and fee enquiries: 0800 205 356
For a specific depot, use the Locate a Depot page, where each depot carries its own number, address and trading hours, as this one does. PathCare operates depots across South Africa and beyond, including Lesotho and Namibia.
Doctors have their own channel, a Contact a Pathologist facility in PathCare’s doctors’ portal, which is not a patient route.
A depot is not a laboratory
PathCare distinguishes between its depots and its laboratories, and 152 Alexander Road is a depot.
A depot is where your sample is taken. The testing itself happens at a laboratory elsewhere, which is why results take time to come back and why the depot cannot tell you an outcome over the counter.
It also means the range of tests collected at a depot can be narrower than the full list PathCare offers, which spans chemical pathology, haematology, histology and cytology, molecular diagnostics, microbiology and virology, serology, and veterinary and occupational health services. Phone ahead if your request is unusual.
Getting your results
Results do not come from the depot by telephone, so do not plan on ringing 043 643 3844 for them.
PathCare runs a Patient Results Portal. Anyone aged 18 or older can register, reports from 2011 to the present are available, and results can be downloaded, shared or printed, either as a single report or in a cumulative table.
Not everything appears there. PathCare states that anatomical pathology, confidential, insurance, occupational and veterinary results are itemised in the portal but not viewable. For those, the result goes to the doctor who requested it.
Take your reference number with you when you arrive for specimen collection, along with your identity document and medical aid details.
Frequently asked questions
What is the PathCare contact number?
The number listed on this page for PathCare is 043 643 3844 (Office).
What is the PathCare email address?
Reception: 021 596 3400, clients@pathcare.co.za.
Where is PathCare located?
The Address listed on this page is PathCare, 152 Alexander Road, King William's Town/Qonce.
How do I know these PathCare details are correct?
We only list details read from the official website or channels of PathCare, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- PathCare depot page for King William’s Town/Qonce, pathcare.co.za/store-locations/king-williams-town, for the office and fax numbers, the address and the full trading hours (read 24 September 2026)
- PathCare Locate a Depot page, for the depot listing and the other Eastern Cape depot names (read 24 September 2026)
- PathCare home page, for the Patient Results Portal features and limitations and the specimen collection reference number guidance (read 24 September 2026)
- PathCare How can we help you page, pathcare.co.za/how-can-we-help-you, for the national reception, accounts and quote numbers