homechoice is a South African retailer selling bedding, homeware and appliances, largely on credit and by catalogue and online rather than through a large store network. The contact routes below were read from the homechoice website on 31 August 2026.
Official contact channels
- Telephone: 0861 466 324
- Alternate number: +27 21 680 1300
- Email: [email protected]
- Call-back: the Call me back request on homechoice.co.za
- Self-service: the Self Service area, plus Track my order
The +27 21 number is a Cape Town geographic line and is the one to use from outside South Africa, since an 0861 share-call number generally will not connect internationally. homechoice publishes both together without distinguishing their purpose, so state your account number and what you need at the outset.
The Call me back option is the practical choice if you would rather not hold, and it creates a record that you made contact on a given date.
What this organisation provides
homechoice sells bedding, blankets, kitchen and dining goods, appliances and homeware. Its published customer routes include How to Pay, Returns and Refunds, Quick Order, Locate Showroom, a catalogue and a Financial Solutions section.
That last one matters. Much of what homechoice sells is bought on credit, and its financial services arm offers loans and insurance alongside the retail account. So a homechoice relationship can involve two different things at once – goods you bought and credit you owe – and a complaint about one is not a complaint about the other.
Before contacting homechoice, have your customer or account number, your identity number, and for a delivery query the order number and the address the order was placed against. For a credit query, have your most recent statement. Keep the original invoice for anything under guarantee – with a catalogue retailer there is usually no store counter to return to, so proof of purchase does more work than usual.
Address and operating information
homechoice does not publish a head office street address for customer visits or call centre operating hours on its contact page. It does operate showrooms, and publishes a Locate Showroom tool for finding one – that is the route to an in-person interaction rather than head office.
The Cape Town dialling code on the alternate number reflects where the business is administered. The 0861 prefix is a national share-call number charged at the operator rate rather than as a local call.
Support and escalation routes
Raise the matter on 0861 466 324 or [email protected], quoting the account and order numbers, and keep the reference. Put anything about money or a disputed delivery in writing.
Escalate according to what the complaint is actually about:
- Goods, delivery, returns and refunds: a consumer complaint under the Consumer Protection Act, administered by the National Consumer Commission
- The credit account, instalments or reckless lending: National Credit Regulator, 0860 627 627, [email protected]
- Insurance or a loan sold alongside the account: National Financial Ombud Scheme, 0860 800 900, [email protected]
Ask homechoice which registered entity holds your credit agreement and for its NCR registration number before escalating – the retailer and the credit provider are not necessarily the same company, and a regulator will ask which one you are complaining about.
Sources
- homechoice.co.za contact page, read 31 August 2026
- ncr.org.za and nfosa.co.za published contact details