Ellies Boksburg Contact Details

Boksburg is in the City of Ekurhuleni, Gauteng. Ellies distributes electronic and electrical products.

Ellies sells through retailers and installers rather than direct to the public. A faulty item bought at retail goes back to the shop, and within the first six months the shop may not redirect you to the distributor.

Satellite and antenna installation should be done by an accredited installer. Rooftop work carries real risk and an uncertified installation can affect a household insurance claim after storm damage.

This page covers how to contact Ellies in South Africa. The details below were taken from the official Ellies contact page rather than from any third-party directory.

ContactDetails.co.za is an independent directory. We are not Ellies and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.

Ellies contact numbers

These routes were verified against the official Ellies contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.

What it is for	Contact
Head office	011 608 3633
Head office, international	+27 11 608 3633
Consumer Goods and Services Ombud	0860 000 272
CGSO WhatsApp	081 335 3005

The head office is at 2 Lascelles Road, Meadowbrook, Edenvale, Johannesburg, 1609.

Ellies sells through retailers and installers rather than direct to the public. A faulty item bought at retail goes back to the shop under the Consumer Protection Act, and within the first six months the shop may not redirect you to the distributor instead.

Self-service options before you call

• Check the official site at ellies.co.za, which carries the current contact details and any online enquiry form.
• WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
• Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.

What to have ready before you call

• A clear one line summary of what you need resolved.
• Your account, order or reference number if you already have one.
• The identity document or account holder details, since most South African providers verify who you are before discussing an account.
• Dates, amounts and any error message exactly as it appeared.
• A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.

Buying appliances and electronics

• Six months is the retailer’s window. Goods that fail within it go back to the shop for repair, replacement or refund, and the shop may not redirect you to the manufacturer.
• An extended warranty is a separate product, often insurance, with its own terms and its own administrator. Ask what it adds beyond the rights you already have.
• Keep the box and the till slip. Serial numbers, proof of purchase and original packaging are what a warranty claim turns on.
• Delivery damage must be noted on the delivery note before you sign. Signing an unmarked note makes a later claim considerably harder.
• Installation is usually separate from the sale. A television mounted badly or a stove wired by someone unregistered is a different party’s fault, and electrical work needs a certificate of compliance.

For a recalled product, return it to the retailer for a full refund. Recalls are published by the National Consumer Commission, which maintains the national recall record.

Complaints and escalation

If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, and the National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act.

Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.

Avoiding fake Ellies contact numbers

Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Ellies.

• Reach Ellies through the official site at ellies.co.za rather than through a number in a search advert or a social media reply.
• Ellies will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
• Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
• If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.

Frequently asked questions

What is the Ellies contact number?

The routes are listed in the table above, with what each one is for. The main route is 011 608 3633. Confirm it on ellies.co.za before relying on it, since numbers are changed from time to time.

How do I know a Ellies number is genuine?

Check it against the official site at ellies.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.

What should I do if nobody resolves my query?

Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.

Can ContactDetails.co.za resolve this for me?

No. We are an independent directory, not Ellies, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.

Is there a cost to calling these numbers?

South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.

Contact routes on this page were checked against the official Ellies source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.