Durban Spa is at 57 OR Tambo Parade, South Beach, Durban, 4056, on the Golden Mile. Which number you need depends on what you want, because four different organisations handle different things here. For a holiday booking, reservations are on 031 210 2500 or 079 214 0976. For the resort itself, reception is on 031 332 9366.
ContactDetails.co.za is an independent directory. We are not the resort, its managing agent or any sales company, and we cannot take, alter or refund a booking.
Verified contact details
Read on the resort’s own website, durbanspa.co.za, on 24 August 2026.
| What you need | Who handles it | Contact |
|---|---|---|
| Holiday booking | Rent Sense, rental partner | 031 210 2500 or 079 214 0976 [email protected] |
| Resort reception and owner enquiries | The resort | 031 332 9366 [email protected] |
| Day spa treatments | The spa | 031 332 4127 |
| Levies and resort management | Frontline Leisure, managing agent | 031 324 4000 [email protected] |
| Reception hours | Mon to Thu 08:00 to 16:30, Fri 08:00 to 16:00 |
Phoning the wrong one is the usual reason people get nowhere. Reception cannot amend a booking made through the rental partner, and the rental partner cannot answer a question about levies.
This is a timeshare resort, which changes things
Durban Spa is a shared ownership resort affiliated to RCI, so you can stay here as an ordinary paying guest, or you may be dealing with it as an owner of a week. Those are very different relationships.
- As a holiday guest you are simply renting. Book through the rental partner or a platform, and normal consumer rules apply.
- As an owner you owe an annual levy, whether or not you use your week. Levies rise over time and are enforceable as a debt.
- An exchange affiliation is a separate membership with its own fees, and it is not the same as owning the week.
If you are being sold something on site
Resorts of this kind often have an on site sales operation, and this is where people get into difficulty. The protections below apply regardless of what a salesperson tells you.
- You have a cooling off right on a direct marketing sale. Under the Consumer Protection Act an agreement concluded through direct marketing can be cancelled in writing within five business days, without penalty and without giving a reason.
- Cancel in writing and keep proof of the date. A verbal cancellation to the person who sold it to you is worth nothing later.
- Do not sign at a presentation. Take the contract away and read what the levy obligation is, how long it runs, and what happens if you want out.
- Be extremely wary of anyone who phones offering to sell your timeshare or cancel it for an upfront fee. Timeshare exit and resale fraud is a well established scam in South Africa, and the fee is the product. A legitimate buyer does not need money from you first.
- Deal with the managing agent about ending an ownership, not with a third party who approached you.
Escalation
| Route | Contact |
|---|---|
| Booking dispute | Whoever took the payment, in writing |
| Consumer Goods and Services Ombud | 0860 000 272 |
| Consumer complaint | National Consumer Commission |
| Paid by card and not delivered | Your bank, about a chargeback |
Related contact pages
- Guest house, lodge and hotel contact pages
- Complaints and escalation contact pages
- Property contact pages
- How to verify a contact number before you use it
Frequently asked questions
What is Durban Spa’s phone number?
For bookings, 031 210 2500 or 079 214 0976. For the resort itself, 031 332 9366. The day spa is 031 332 4127.
Where is Durban Spa?
At 57 OR Tambo Parade, South Beach, Durban, 4056, on the Golden Mile.
Can I stay without owning a timeshare week?
Yes. Book through the rental partner on 031 210 2500 or through a booking platform, as an ordinary guest.
Someone offered to cancel my timeshare for a fee. Is that legitimate?
Treat it as a scam until proven otherwise. Upfront fee timeshare exit and resale fraud is common. Deal with the managing agent instead.
Can I cancel a timeshare I just signed for?
If it was a direct marketing sale, you have five business days to cancel in writing without penalty. Keep proof of when you sent it.
Details were read on the resort’s own website on 24 August 2026. Where a detail has changed, the resort and its managing agent are the authority.