Insurance & Medical Aid · Contact details
Better Sure Contact Details
The BetterSure contact number is 086 124 9294, and the client care email is clientcare@bettersure.co.za. BetterSure (BetterSure Financial Consultants (Pty) Ltd, part of the BetterHome Group) is an authorised financial services provider that sells home building, home contents and life insurance. You can also chat on WhatsApp at +27 63 019 2988, and for a home emergency, call 086 124 9294 and press 1.
BetterSure contact details at a glance
| Route | Details |
|---|---|
| Support with an existing policy | 086 124 9294 |
| Home emergencies | 086 124 9294 (press 1) |
| WhatsApp chat | +27 63 019 2988 |
| Client care email | clientcare@bettersure.co.za |
| Home/contents claims and home maintenance email | claims@bettersure.co.za |
| Life claims email | lifeclaims@bettersure.co.za |
| BetterWill (wills) | betterwills@bettersure.co.za |
| Request a callback / claim form | bettersure.co.za/support |
| Hours | Monday to Friday, 08:00 to 17:00 |
| Office | BetterHome Campus, Bendehuis, 2nd Floor, 5 Hazelwood Street, Hazelwood, Pretoria, 0018 |
BetterSure customer care number, WhatsApp and email
For support with an existing policy, call 086 124 9294 or email clientcare@bettersure.co.za. You can also chat on WhatsApp at +27 63 019 2988, or request a callback on the support page, where a consultant will get in touch. Support, claims and emergency lines run Monday to Friday, 08:00 to 17:00.
How to claim on BetterSure
- Home or contents claim: email claims@bettersure.co.za, or fill in the claim form on the BetterSure support page.
- Life claim: email lifeclaims@bettersure.co.za.
For more on specific claims, see BetterSure claims contact details and the BetterSure home insurance contact details page.
What BetterSure insurance covers
BetterSure offers building insurance, home contents insurance and life insurance. Its life cover is underwritten by Old Mutual Alternative Risk Transfer, and its short-term cover by Old Mutual Alternative Risk Transfer Insure Limited (FSP 49551). BetterSure Financial Consultants is FSP 24015.
BetterSure also offers BetterWill, a will-drafting service. Email betterwills@bettersure.co.za or call 086 124 9294 to create your BetterWill.
Where BetterSure is and when it answers
BetterSure’s office is at BetterHome Campus, Bendehuis, 2nd Floor, 5 Hazelwood Street, Hazelwood, Pretoria, 0018. BetterSure publishes Monday to Friday, 08:00 to 17:00 as the hours for its support, claims and emergency lines.
BetterSure complaints
BetterSure does not publish a separate complaints line on its support page. Start with client care on 086 124 9294 or clientcare@bettersure.co.za, and for claim problems use the claims mailbox that matches your policy. Keep your policy number and claim reference in every message.
For other insurers, browse the insurance and medical aid hub or the insurance directory A to B listings.
Frequently asked questions
What is the BetterSure customer care number?
Call 086 124 9294 or email clientcare@bettersure.co.za, Monday to Friday from 08:00 to 17:00.
Does BetterSure have a WhatsApp number?
Yes, you can chat to BetterSure on WhatsApp at +27 63 019 2988.
How do I claim on BetterSure home insurance?
Email claims@bettersure.co.za or fill in the claim form on the BetterSure support page. Life claims go to lifeclaims@bettersure.co.za.
Who underwrites BetterSure insurance?
Life cover is underwritten by Old Mutual Alternative Risk Transfer, and short-term cover by Old Mutual Alternative Risk Transfer Insure Limited (FSP 49551).
Where is BetterSure head office?
BetterHome Campus, Bendehuis, 2nd Floor, 5 Hazelwood Street, Hazelwood, Pretoria, 0018.
Sources
- BetterSure, Support: bettersure.co.za/support, read 2026-09-25
- BetterSure, Home page: bettersure.co.za/, read 2026-09-25