Insurance & Medical Aid · Contact details
Discovery KeyCare Plus Contact Details
For Discovery KeyCare Plus, call 0860 99 88 77 for hospital authorisations, claims, benefit questions, membership changes and debit order queries. From outside South Africa, call +27 11 529 6900. The line is open Monday to Friday 07:00 to 20:00 and Saturday 08:00 to 13:00, and is closed on Sundays and public holidays. Have your membership number ready. For a medical emergency or medically equipped transport, call Discovery 911 on 0860 999 911, 24 hours a day. General queries can also be handled through the “Get help on WhatsApp” link on Discovery’s Contact us page. Every detail below was read from discovery.co.za (Contact us, KeyCare Series and 2026 KeyCare plan guide) on 19 September 2026.
Discovery KeyCare Plus contact details at a glance
| What you need | Contact | Hours |
|---|---|---|
| Authorisations, claims, benefits, membership | 0860 99 88 77 (+27 11 529 6900 abroad) | Mon to Fri 07:00 to 20:00; Sat 08:00 to 13:00 |
| Emergencies (Discovery 911) | 0860 999 911 (+27 11 529 6900 abroad) | All hours |
| General queries on WhatsApp | “Get help on WhatsApp” link on the Contact us page | Chat all hours; agents Mon to Fri 07:00 to 17:00 |
| Employers (billing and administration) | 0860 99 88 77, administration@discovery.co.za | As above |
Discovery KeyCare Plus benefits
Discovery KeyCare Plus is one of four plans in Discovery Health Medical Scheme’s KeyCare Series, together with KeyCare Core, KeyCare Start and KeyCare Start Regional. Its benefits include hospital cover, day-to-day primary care, chronic illness benefits, cancer treatment benefits and maternity cover, subject to the networks, medicine lists and other conditions described in the 2026 KeyCare plan guide.
- Hospital: unlimited private hospital cover at a hospital in the KeyCare Hospital Network, and day surgery for defined conditions in the KeyCare Day Surgery Network.
- Specialists in hospital: full cover with specialists who have a payment arrangement with Discovery; other specialists and healthcare professionals at 100% of the Discovery Health Rate.
- Day-to-day: primary care through your chosen KeyCare GP and day-to-day medicine from the medicine list. The 2026 guide says each dependant on KeyCare Plus must choose a KeyCare network GP.
- Chronic illness: cover for the 27 Chronic Disease List conditions under the Prescribed Minimum Benefits once approved, with full cover for approved medicine on the KeyCare medicine list at a designated service provider pharmacy.
- Cancer: full cover for Prescribed Minimum Benefit cancer treatment when you use a designated service provider.
- Maternity: pre- and post-natal healthcare and early childhood cover.
Discovery medical aid KeyCare Plus hospital authorisation
For a planned hospital admission on Discovery medical aid KeyCare Plus, call 0860 99 88 77 for authorisation before you go to hospital. You should also confirm that the hospital is in the KeyCare Hospital Network, which Discovery publishes on the KeyCare Series page. Have your membership number available when dealing with an authorisation query.
For an emergency, use Discovery 911 on 0860 999 911. Discovery says its emergency personnel assess each case and send the most appropriate road or air transport. The emergency line is available at all hours.
KeyCare Plus compared with KeyCare Core
The 2026 guide says the day-to-day cover described for KeyCare Plus is also available on KeyCare Start and KeyCare Start Regional, while KeyCare Core members only have access to the Specialist Benefit. This is one of the differences to consider when comparing KeyCare Plus with KeyCare Core.
If you want to ask about the difference before joining or changing plans, use 0860 99 88 77. Discovery also has a KeyCare plan quote page.
Personal Health Fund on KeyCare Plus
KeyCare plans include a Personal Health Fund. The fund is built by completing Personal Health Pathways actions and challenges. According to the 2026 guide, you can accumulate up to R8,000 in the fund.
The guide also includes a once-off boost of R1,000 per person, up to R6,000 per policy, for 2026. The Discovery Health app can be used to see your Personal Health Fund balance and pathways.
KeyCare Plus WhatsApp and employer queries
For general queries, Discovery provides a “Get help on WhatsApp” link on the Contact us page. WhatsApp chat is available at all hours, while agents are available Monday to Friday 07:00 to 17:00.
Employers dealing with billing and administration can use 0860 99 88 77 or administration@discovery.co.za. The phone hours shown for the main line are Monday to Friday 07:00 to 20:00 and Saturday 08:00 to 13:00.
Complaints about Discovery KeyCare Plus
If a KeyCare Plus query remains unresolved, Discovery’s Contact us page provides an online complaints process. The complaints form is available Monday to Friday, 07:00 to 17:00.
- If a query is unresolved, complete the online complaints form on the Contact us page.
- If you are still not satisfied, escalate to the Principal Officer of Discovery Health Medical Scheme through the form on the same page.
- To challenge a final decision, lodge a formal dispute using the Scheme’s dispute form.
Discovery Health Medical Scheme is a non-profit entity governed by the Medical Schemes Act. It is administered by a separate company, Discovery Health (Pty) Ltd, an authorised financial services provider.
Discovery Vitality contact details
For Discovery Vitality questions about points, benefits, Vitality Baby and travel bookings, the same Contact us page gives 0860 99 88 77 or 083 123 88 77. From overseas, the number shown for these Vitality queries is +27 11 529 6006. WhatsApp chat is available at all hours.
Frequently asked questions
What is the Discovery KeyCare Plus contact number?
The main Discovery KeyCare Plus contact number is 0860 99 88 77 for authorisations, claims, benefits and membership queries. From outside South Africa, call +27 11 529 6900.
What benefits does Discovery KeyCare Plus include?
KeyCare Plus includes hospital cover in the KeyCare Hospital Network, day-to-day care through a chosen KeyCare GP, cover for approved Chronic Disease List conditions, Prescribed Minimum Benefit cancer treatment through a designated service provider, and maternity benefits.
What number do I call for a KeyCare Plus emergency?
For a medical emergency or medically equipped transport, call Discovery 911 on 0860 999 911. The line is available 24 hours a day.
What is the Discovery KeyCare Plus email address?
The email address listed on this page is administration@discovery.co.za for employers dealing with billing and administration. The main member contact route listed for authorisations, claims, benefits and membership is 0860 99 88 77.
How do I know these Discovery KeyCare Plus details are correct?
These details were read from the official Discovery Contact us page, KeyCare Series page and the 2026 KeyCare plan guide on 19 September 2026. Confirm on the official site before you share personal information or make a payment.
Sources
- Discovery Contact us (discovery.co.za/corporate/contact-us), The KeyCare Series page and the 2026 KeyCare plan guide PDF, discovery.co.za, read 19 September 2026