Insurance & Medical Aid · Contact details
One Life Insurance Contact Details
1Life Insurance, often written out as One Life, answers on 0860 10 53 40 for life cover, funeral cover, claims and customer care. It is a registered South African life insurer and its own site is 1life.co.za. Do not confuse it with onelife.co.za, which is One Life Health, an unrelated health-products retailer that sells no insurance and whose number will not help you with a policy.
ContactDetails.co.za is an independent directory. We are not 1Life Insurance and cannot act on your behalf; everything here is a routing aid so you reach the right official channel quickly.
1Life Insurance contact number
| What it is for | Contact |
|---|---|
| Main number: life cover, funeral cover, claims and customer care | 0860 10 53 40 |
This number was verified against the official 1Life Insurance contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent. The official site also carries any online enquiry form.
One Life Health is not the insurer
onelife.co.za belongs to One Life Health, a South African health-products retailer selling supplements from three Gauteng stores. It sells no insurance at all. If a search for “one life” led you to a supplements site or its phone number, that is the wrong company: life and funeral policy questions go to 1Life on 0860 10 53 40.
Is there a 1Life office near me?
The contact routes 1Life publishes are the phone line on 0860 10 53 40 and its site at 1life.co.za; no branch address or walk-in office appears among them. Confirm any address you are given on the official site before travelling anywhere, and treat a branch address offered to you over the phone or in an advert with caution.
Before you call, have ready a one line summary of what you need resolved, your account or policy number if you have one, the identity document or account holder details (most South African providers verify who you are before discussing an account), and any dates, amounts or error messages exactly as they appeared. Write down the reference number every agent gives you: without it a follow-up call starts from nothing.
What decides whether a 1Life funeral claim pays
- The waiting period. Funeral policies normally pay for accidental death from day one but impose a waiting period, commonly six months, on death from natural causes. A policy taken out last month will not cover an illness this month, and no amount of arguing changes that term.
- Whether premiums were up to date. A lapsed policy pays nothing. If a debit order bounced and was never caught up, the cover may have ended without anyone telling the family.
- Who is actually listed. Extended family cover only covers the people named on the schedule. A parent, in-law or child added verbally and never recorded is not covered.
- Whether the death certificate and identity documents can be produced. A claim needs the certified death certificate, the deceased’s identity document, the claimant’s identity document and the policy number, and delays are almost always documents rather than decisions.
- How fast you claim. Funeral policies carry short claim windows compared with life cover, and the point of the product is a payout within days. Phone the insurer before you commit to funeral costs, not after.
Life cover is the slower product: it pays a larger amount and takes longer to assess, while funeral cover pays a modest amount within days and is designed for the funeral itself. Families frequently discover at the funeral that they hold the slower one. Keep the policy schedule where a family member can find it, and tell at least one person which insurer holds it; the single most common reason a genuine policy pays nothing is that nobody knew it existed.
If 1Life does not resolve your complaint
Escalate through the insurer’s internal complaints process first, in writing and with a reference number, and ask for any rejection reason in writing with the clause it relies on. Unresolved insurance complaints go to the National Financial Ombud on 0860 800 900, which absorbed the long-term and short-term insurance ombuds. It is free to consumers. If the complaint is about the advice you were given or how the product was sold, that is the FAIS Ombud on 012 762 5000.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most insurance complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over. Our complaints and escalation contact pages gather the wider list of escalation contacts.
Fake 1Life contact numbers and how to avoid them
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not 1Life Insurance.
- Reach 1Life Insurance through the official site at 1life.co.za rather than through a number in a search advert or a social media reply.
- 1Life Insurance will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
If you hold cover with another insurer as well, our insurance and medical aid hub gathers their contact pages, including African Life funeral policy contact details.
Frequently asked questions
What is the One Life insurance contact number?
The insurer behind that name is 1Life, written with the numeral, and its main number is 0860 10 53 40 for life cover, funeral cover, claims and customer care.
Is One Life Insurance the same as onelife.co.za?
No. onelife.co.za is One Life Health, a health-products retailer with three Gauteng stores that sells no insurance. The life insurer’s site is 1life.co.za and its number is 0860 10 53 40.
How do I know a 1Life number is genuine?
Check it against the official site at 1life.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
Does 1Life have an office I can visit?
The contact routes 1Life publishes are the phone line on 0860 10 53 40 and 1life.co.za, and no branch address appears among them. Confirm anything you are told on the official site before travelling.
What should I do if 1Life does not resolve my query?
Follow the internal complaints process first and keep the reference, then take unresolved complaints to the National Financial Ombud on 0860 800 900, or the FAIS Ombud on 012 762 5000 if the problem is the advice or the selling.
How long does a 1Life funeral claim take to pay?
Funeral cover is designed to pay a modest amount within days, which is why claims carry short windows and need the certified death certificate, both identity documents and the policy number up front. Life cover pays a larger amount and takes longer to assess.