Omsure Contact Details

Omsure operates under the Old Mutual umbrella in South Africa, and the safest route for policy, premium or claim help is Old Mutual’s own published channels: the customer service line on 0860 933 333, Old Mutual Insure queries on 0860 22 55 63, the WhatsApp self-service on 0860 933 333, and the portal at oldmutual.co.za. Insurance fraud and fake helpline numbers are common online, so verify every number against oldmutual.co.za or your policy documents before sharing your identity number, policy details or banking information.

Omsure contact details to verify

• Official website and help centre: the Old Mutual South Africa portal at oldmutual.co.za, with the “Contact Us” or “Insurance Claims” sections. See also our insurance and medical aid contacts.
• Customer support and call centres: verify official toll-free or share-call numbers on your policy documentation or the live website, such as the general customer service line 0860 933 333 or Old Mutual Insure queries 0860 22 55 63.
• Official WhatsApp channel: access verified self-service by saving the official Old Mutual WhatsApp number 0860 933 333 and checking for the verified green checkmark badge before starting a conversation. How to check a number is set out on verify a WhatsApp number in South Africa.
• Fraud and security hotlines: report suspicious activity, impersonation or fake insurance brokers to the official 24/7 Tip-offs Anonymous hotline on 0800 222 117 or by email to toahotline@tip-offs.com.
• Ombud and regulatory routes: if an internal dispute remains unresolved, verify external escalation options with the National Financial Ombudsman (NFO) or the Financial Sector Conduct Authority (FSCA).

Best contact route by issue

Policy enquiries and account management

For updates on your policy cover, changing beneficiary details, updating personal information, or requesting schedule updates, call the standard customer support helpline or log into the official online customer portal.

Premium queries and billing assistance

If you have questions regarding your Omsure premium, debit order dates, missed payments, or adjustments to monthly contributions, contact the billing department via the customer service helpline. Avoid paying premiums to individual bank accounts; official payments should only occur via authorised debit order or official payment gateways.

Claims processing and emergency support

When lodging a new life, funeral, car, or property claim, use the dedicated claims portal online or call the claims service centre directly. Prepare your incident details, policy number, and supporting documents in advance to prevent delays.

Policy cancellations

If you wish to cancel a policy, reach out through official written email or telephone routes. Request a written confirmation of cancellation and reference number to retain for your records.

Omsure WhatsApp, app and USSD self-service

Policyholders can handle routine tasks online without waiting in call centre queues.

Official mobile app and customer portal

The Old Mutual secure portal and app enable policyholders to check policy balances, download tax certificates, update contact details, and view active benefits 24/7.

Official WhatsApp self-service

Policyholders can submit claims, query balances, or obtain basic support via WhatsApp:

• Save the official contact number 0860 933 333 to your mobile phone.
• Open WhatsApp, ensure the green verified business icon is present, and send a simple message like “Hi”.
• Follow the automated menu prompts to navigate to claims, policy details, or support.

USSD quick services

For quick updates or basic funeral claim initiation without internet data, policyholders can dial *120*6672# directly from their registered mobile phone and follow the on-screen prompts.

Omsure complaints and escalation

• Contact customer service first: present your issue to the standard support line and request a formal ticket or query reference number.
• Escalate to internal complaints management: if the issue is not resolved within the promised service timeframe, ask for the case to be escalated to the internal complaints or dispute department. Provide your original reference number and a clear explanation of the dispute.
• Approach the National Financial Ombudsman (NFO): if internal escalation fails to reach a satisfactory resolution, you have the right to lodge a formal complaint with the NFO, which handles insurance disputes in South Africa. Keep all written correspondence, policy schedules, and reference numbers for your submission.

What to prepare before contacting

• Policy reference number: located on your policy document, schedule, or monthly debit order bank statement.
• South African ID number: the main policyholder’s identity number for verification.
• Incident or claim documents: for claims, have police report numbers, medical certificates, repair quotes, or death certificates ready depending on the claim type.
• Contact information: ensure your current mobile number and email address are accessible for OTPs or confirmation messages.

Security warning: official support consultants will never ask for your online banking PIN, banking password, or one-time pin (OTP) sent to your phone. Never share these sensitive credentials under any circumstances.

Omsure scam and safety checks

• Beware of impersonations: scammers often publish fake helpline numbers on online directories or call policyholders pretending to represent the insurer. Always double-check numbers against official documentation.
• Verify email addresses: official emails will come from legitimate corporate domains (such as @oldmutual.com or @ominsure.co.za). Watch out for public domains like @gmail.com or @yahoo.com claiming to represent customer care.
• Avoid advance-fee and refund scams: legitimate insurers will never ask you to transfer funds to a private bank account in order to release a claim payout or process a premium refund.
• Check verified badges: on social media and WhatsApp, ensure you interact only with accounts carrying official verification badges.

If you are comparing cover or support routes with other South African insurers, see Absa Insurance contact details, Clientele Cape Town contact details, Discovery Life contact details, Absa Life contact details or Amathole Funeral Empangeni contact details.

Frequently asked questions

What is the safest way to contact Omsure?

The safest way is to visit the official website (oldmutual.co.za), log into the verified customer portal, or call the verified customer service phone numbers listed on your official policy documents.

Can I trust a phone number or WhatsApp number for Omsure found online?

You should only trust numbers published directly on the official provider website or verified accounts. Third-party websites, online forums, and classified ads may contain outdated or fraudulent contact details.

What is the Old Mutual WhatsApp number for Omsure policyholders?

The WhatsApp self-service number is 0860 933 333, the same as the general customer service line. Save it, check for the green verified business icon, and follow the automated menu prompts.

Is there a USSD code for Omsure or Old Mutual?

Yes. Dial *120*6672# from your registered mobile phone for quick updates or basic funeral claim initiation without internet data, and follow the on-screen prompts.

What information should I prepare before contacting Omsure?

Have your SA identity number, policy number, clear details of your query or claim, and relevant supporting documents ready. Never share confidential passwords or banking OTPs.

What should I do if Omsure does not resolve my issue?

First, request an internal escalation through official complaint channels with your reference number. If the dispute remains unresolved, you can escalate the matter to the National Financial Ombudsman (NFO).

How do I avoid scams when looking for Omsure contact details?

Always verify website web addresses (URLs), check for official domain names in emails, look for green verification badges on WhatsApp, and never make payments to unknown personal bank accounts.