Omsure Contact Details

Quick answer: find the official route

If you are trying to reach Omsure—which operates under the Old Mutual umbrella in South Africa—the safest way to get help is to use official, verified communication channels. Whether you need assistance with an existing insurance policy, a premium query, or filing a new claim, you should always verify contact details directly on the official Old Mutual website (oldmutual.co.za) or through official mobile app portals before making calls or transferring sensitive information.

Insurance fraud and fake helpline numbers are common online. To keep your personal details secure, never rely on unverified telephone numbers listed on third-party forums or social media comments. Always confirm that you are using an official, active communication path before sharing your identity number, policy details, or banking information.

Official contact details to verify

Before initiating contact with Omsure support, check the official provider touchpoints below to ensure you are communicating through legitimate channels:

• Official Website & Help Centre: Visit the official Old Mutual South Africa portal (oldmutual.co.za) and navigate to their dedicated “Contact Us” or “Insurance Claims” sections.
• Customer Support & Call Centres: Verify official toll-free or share-call numbers listed on your official policy documentation or on the live website (such as general customer service line 0860 933 333 or Old Mutual Insure queries 0860 22 55 63).
• Official WhatsApp Channel: Access verified self-service by saving the official Old Mutual WhatsApp number (0860 933 333) and checking for the verified green checkmark badge before initiating a conversation.
• Fraud & Security Hotlines: Report suspicious activities, impersonation, or fake insurance brokers to the official 24/7 Tip-offs Anonymous hotline (0800 222 117) or via official email (toahotline@tip-offs.com).
• Ombud & Regulatory Routes: If an internal dispute remains unresolved, verify external escalation options with the National Financial Ombudsman (NFO) or the Financial Sector Conduct Authority (FSCA).

Best contact route by issue

To ensure your request is handled promptly, select the communication channel tailored to your specific query:

Policy Enquiries & Account Management

For updates on your policy cover, changing beneficiary details, updating personal information, or requesting schedule updates, call the standard customer support helpline or log into the official online customer portal.

Premium Queries & Billing Assistance

If you have questions regarding your Omsure premium, debit order dates, missed payments, or adjustments to monthly contributions, contact the billing department via the customer service helpline. Avoid paying premiums to individual bank accounts; official payments should only occur via authorised debit order or official payment gateways.

Claims Processing & Emergency Support

When lodging a new life, funeral, car, or property claim, use the dedicated claims portal online or call the claims service centre directly. Prepare your incident details, policy number, and supporting documents in advance to prevent delays.

Policy Cancellations

If you wish to cancel a policy, reach out through official written email or telephone routes. Request a written confirmation of cancellation and reference number to retain for your records.

Online, WhatsApp or self-service options

Modern insurance management allows South African policyholders to handle routine tasks online without waiting in call centre queues.

Official Mobile App & Customer Portal

The Old Mutual secure portal and app enable policyholders to check policy balances, download tax certificates, update contact details, and view active benefits 24/7.

Official WhatsApp Self-Service

Policyholders can submit claims, query balances, or obtain basic support via WhatsApp:

1. Save the official contact number 0860 933 333 to your mobile phone.
2. Open WhatsApp, ensure the green verified business icon is present, and send a simple message like “Hi”.
3. Follow the automated menu prompts to navigate to claims, policy details, or support.

USSD Quick Services

For quick updates or basic funeral claim initiation without internet data, policyholders can dial *120*6672# directly from their registered mobile phone and follow the on-screen prompts.

Complaints and escalation

If you encounter an issue with service delivery, claim payouts, or administrative errors, follow this structured escalation process:

1. Contact Customer Service First: Present your issue to the standard support line and request a formal ticket or query reference number.
2. Escalate to Internal Complaints Management: If the issue is not resolved within the promised service timeframe, ask for the case to be escalated to the internal complaints or dispute department. Provide your original reference number and a clear explanation of the dispute.
3. Approach the National Financial Ombudsman (NFO): If internal escalation fails to reach a satisfactory resolution, you have the right to lodge a formal complaint with the NFO (which handles insurance disputes in South Africa). Keep all written correspondence, policy schedules, and reference numbers for your submission.

What to prepare before contacting

To resolve your query as quickly as possible during your call or online session, gather the necessary documentation beforehand:

• Policy Reference Number: Located on your policy document, schedule, or monthly debit order bank statement.
• South African ID Number: The main policyholder’s identity number for verification.
• Incident / Claim Documents: For claims, have police report numbers, medical certificates, repair quotes, or death certificates ready depending on the claim type.
• Contact Information: Ensure your current mobile number and email address are accessible for OTPs or confirmation messages.

Security Warning: Official support consultants will never ask for your online banking PIN, banking password, or one-time pin (OTP) sent to your phone. Never share these sensitive credentials under any circumstances.

Scam and safety checks

Financial services scams frequently target policyholders searching for contact numbers online. Keep these critical safety guidelines in mind:

• Beware of Impersonations: Scammers often publish fake helpline numbers on online directories or call policyholders pretending to represent the insurer. Always double-check numbers against official documentation.
• Verify Email Addresses: Official emails will come from legitimate corporate domains (such as @oldmutual.com or @ominsure.co.za). Watch out for public domains like @gmail.com or @yahoo.comclaiming to represent customer care.
• Avoid Advance-Fee & Refund Scams: Legitimate insurers will never ask you to transfer funds to a private bank account in order to release a claim payout or process a premium refund.
• Check Verified Badges: On social media and WhatsApp, ensure you interact only with accounts carrying official verification badges.

Frequently asked questions

What is the safest way to contact Omsure?

The safest way is to visit the official website (oldmutual.co.za), log into the verified customer portal, or call the verified customer service phone numbers listed on your official policy documents.

Can I trust a phone number or WhatsApp number for Omsure found online?

You should only trust numbers published directly on the official provider website or verified accounts. Third-party websites, online forums, and classified ads may contain outdated or fraudulent contact details.

What information should I prepare before contacting Omsure?

Have your SA identity number, policy number, clear details of your query or claim, and relevant supporting documents ready. Never share confidential passwords or banking OTPs.

What should I do if Omsure does not resolve my issue?

First, request an internal escalation through official complaint channels with your reference number. If the dispute remains unresolved, you can escalate the matter to the National Financial Ombudsman (NFO).

How do I avoid scams when looking for Omsure contact details?

Always verify website web addresses (URLs), check for official domain names in emails, look for green verification badges on WhatsApp, and never make payments to unknown personal bank accounts.