Discovery Life Contact Details

The Discovery Life call centre number is 0860 00 54 33. From outside South Africa, call +27 11 529 2888. Claims have their own line, 0860 103 905. We read the Discovery Life section of Discovery’s contact page on discovery.co.za on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not Discovery and cannot see a life policy, a claim or a premium.

Official contact channels

What it is for	Contact	Hours
Discovery Life general queries: your policy, benefits, becoming a policyholder	0860 00 54 33, discoverylifeinfo@discovery.co.za, fax 0860 543 339	Mon to Thu 08:00 to 17:00; Fri 08:00 to 16:00
Discovery Life claims: submitting a claim and checking its progress	0860 103 905, LifeClaims@discovery.co.za, fax 011 539 2508	Mon, Tue and Thu 08:00 to 17:00; Wed 09:00 to 17:00; Fri 08:00 to 16:00
Calling either Life line from abroad	+27 11 529 2888	As above
Written complaints	life_complaints@discovery.co.za	Email
Website and app problems (login, registration)	0860 100 696, webinfo@discovery.co.za	Mon to Fri 07:00 to 18:00
Reporting fraud or unethical conduct	0800 00 45 00 (toll-free), SMS 33490, discoveryforensics@whistleblowing.co.za	Hours not stated

Cover through an employer’s group scheme is handled by a different team. The contact page lists Discovery Group Life claims on 0860 54 33 22 and group cover questions on 0860 04 76 87. Discovery does not publish a WhatsApp number specifically for Discovery Life.

What this organisation provides

Discovery Life Ltd is a licensed life insurer, a registered credit provider and an authorised financial services provider in the Discovery group. The website lists life cover for individuals and families, including the Purple Life Plan, the Dollar Life Plan (life cover in US dollars) and Discovery Life Business Insurance. It also offers a Global Education Protector, funeral plans and a free will. The website also lists life insurance rewards, discounts and paybacks, including the Personalised PayBack Booster.

Discovery’s complaints process for Life starts with your financial adviser, if one sold you the policy. Raise the concern with them first, then put it in writing. If you prefer, you can go straight to Discovery Life. A written complaint needs your Discovery Life policy number and the correspondence or documents that support it.

Address and operating information

Discovery Life gives no separate walk-in address on the contact page, so phone, email and your adviser are the routes to use. In its Discovery Bank section, the same page lists the physical address as 1 Discovery Place, Sandton 2196 and the postal address as PO Box 786722, Sandton 2196. Discovery Life’s two call centres keep different hours, as shown in the table. The claims line opens an hour later on Wednesdays, and both close at 16:00 on Fridays.

Support and escalation routes

1. Speak to your financial adviser, then put the complaint to the adviser in writing. If the adviser does not respond within six weeks, you can escalate.
2. Email the Discovery Life complaints department at life_complaints@discovery.co.za. Discovery Life aims to resolve complaints within 21 working days once it has all the information it needs.
3. If the complaint is not resolved within six weeks, or you disagree with the outcome, go to the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za. Discovery says you have six months from its written response to do this. Advice complaints can also go to the FAIS Ombud.
4. Complaints about the Dollar Life Plan go to the Channel Islands Financial Ombudsman (ci-fo.org), which Discovery names for that product.

Sources

• discovery.co.za: Contact us (Discovery Life, Discovery Corporate and Employee Benefits, Digital Support and Whistleblowing sections), read 16 September 2026
• nfosa.co.za contact details as published on discovery.co.za