Discovery Tax Certificate Contact Details

The fastest way to get a Discovery tax certificate is on WhatsApp: save 0860 756 756, send the message “Please send me my tax certificate”, choose the tax year and the certificate is sent back in the chat. You can also get it in the Discovery app and on the website, and the Discovery Health Medical Scheme support line, 0860 99 88 77, answers on Monday to Friday from 07h00 to 20h00 and on Saturday from 08h00 to 13h00.

Request a Discovery tax certificate on WhatsApp

Discovery publishes a WhatsApp route that returns the certificate immediately, and that is faster than the call centre in tax season, when the call centre is at its busiest precisely because everyone wants the same document.

• Save the number 0860 756 756
• Send the message: Please send me my tax certificate
• Select the tax year when prompted
• The certificate is sent to you in the chat

Get the certificate in the Discovery app

For a medical scheme certificate, log in and select Health, then Your plan, then Policy documents, then Tax certificate, and choose the tax year and how you want it delivered. For a Discovery Invest certificate the path is different: log in and select Investments, then Secure document vault, then Tax, and pick the certificate you want.

Discovery support line and email for tax certificates

If you need a person, call the Discovery Health Medical Scheme support line on 0860 99 88 77. The hours are Monday to Friday 07h00 to 20h00 and Saturday 08h00 to 13h00. Have your membership number ready. For general website queries, the email address is webinfo@discovery.co.za.

What the Discovery tax certificate shows and what it does not

The medical scheme tax certificate shows contributions paid and claims not recovered from the scheme for the tax year. SARS uses it to work out your medical tax credits. It is not a claims history, not a statement of your available benefit and not proof of membership for a new employer, all of which are separate documents. Ask for the right one by name.

Getting the Discovery tax year right

• The South African tax year runs from 1 March to the end of February, so a certificate for the 2026 tax year covers March 2025 to February 2026
• The certificate is normally available shortly after the tax year closes, not on the day it ends
• If you changed schemes mid-year you need a certificate from each scheme, and the old scheme is still obliged to give you yours
• The main member receives the certificate; a dependant does not get a separate one

If the Discovery tax certificate is wrong or missing

• Request it again on 0860 756 756 first, since most failures are the wrong tax year selected rather than a missing document
• If a figure is wrong, raise it on 0860 99 88 77 with your membership number and the specific amount, and ask for a corrected certificate in writing
• For an unresolved dispute with a medical scheme, the Council for Medical Schemes is the statutory regulator and takes complaints directly

Frequently asked questions

How do I get a Discovery medical aid tax certificate?

WhatsApp 0860 756 756 with the message “Please send me my tax certificate” and choose the tax year, or use the Discovery app under Health, Your plan, Policy documents, Tax certificate.

What is the Discovery tax certificate WhatsApp number?

Save 0860 756 756 and send “Please send me my tax certificate”. The certificate is returned in the chat once you select the tax year.

What is the Discovery support number for tax certificate problems?

Call the Discovery Health Medical Scheme support line on 0860 99 88 77, Monday to Friday 07h00 to 20h00 and Saturday 08h00 to 13h00.

What does a Discovery tax certificate show?

It shows contributions paid and claims not recovered from the scheme for the tax year, which SARS uses to work out your medical tax credits. It is not a claims history or a benefit statement.

When is the Discovery tax certificate available?

Normally shortly after the tax year closes. The South African tax year runs from 1 March to the end of February, so the 2026 certificate covers March 2025 to February 2026.