Old Mutual Two-Pot Contact Details

Old Mutual routes Two-Pot Retirement System withdrawals through a specific WhatsApp menu option rather than through its general call centre queue: send Hi to 0860 933 333 and select option 8. The call centre on the same number, 0860 933 333, answers Monday to Friday 08:00 to 17:00.

Old Mutual Two-Pot contact channels

• WhatsApp: send Hi to 0860 933 333 and select option 8
• Call centre: 0860 933 333, Monday to Friday 08:00 to 17:00

How the two pots work

The system splits new retirement contributions made after 1 September 2024: one third goes to a Savings Pot you can reach before retirement, and two thirds to a Retirement Pot preserved until your retirement date. Savings built up before that date are ringfenced as the Vested Pot and keep the old rules. To start the system, a once-off transfer of 10 percent of your existing retirement savings, capped at R30,000, was moved into the Savings Pot.

It applies to anyone with a pension fund, provident fund, retirement annuity or preservation fund. The minimum withdrawal is R2,000 and you may withdraw only once in a tax year, which runs from 1 March to 28 February. An administration fee is charged and the amount is taxed at your marginal rate, so what reaches your account is less than the figure you request. Old Mutual publishes its explanatory material in English, isiXhosa, isiZulu, Sesotho and Afrikaans.

WhatsApp withdrawal: what to have ready

Because the request is made by WhatsApp, Old Mutual must hold your current cell number, and you update it through the Old Mutual App or Secure Services before making the request. One narrow exception is worth knowing: if you have less than R2,000 in your Savings Pot and belong to a provident or pension fund, you can cash the Savings Pot out when you resign, but only if you have not already withdrawn in that same tax year, otherwise the benefit must be preserved.

Complaints about a Two-Pot withdrawal

A complaint about a retirement fund goes to the Pension Funds Adjudicator rather than to an insurance ombud.

Frequently asked questions

What is the Old Mutual Two-Pot WhatsApp number?

0860 933 333. Send Hi, then select option 8 to reach the Two-Pot withdrawal menu instead of the general queue.

When can I call Old Mutual about Two-Pot?

The call centre on 0860 933 333 takes calls Monday to Friday, 08:00 to 17:00.

How much can I take out of my Savings Pot?

The minimum withdrawal is R2,000 and you may withdraw only once in a tax year, which runs from 1 March to 28 February. An administration fee applies and the withdrawal is taxed at your marginal rate.

Sources

• oldmutual.co.za/two-pot-retirement-system/, read 3 September 2026.
• oldmutual.co.za/contact-us/, read 3 September 2026.