Insurance & Medical Aid · Contact details
Old Mutual Pension Fund Contact Details
Old Mutual administers pension and provident funds on behalf of employers rather than running one fund of its own. The fund service call centre is 0860 933 333, open Monday to Friday from 08:00 to 17:00, and the service centre email is service@oldmutual.com. Members, employers and advisers each use a different self-service portal, and fund rules such as contribution rates are set by the employer fund, not by Old Mutual.
Old Mutual pension fund contact details at a glance
| What you need | Contact |
|---|---|
| Service call centre | 0860 933 333 |
| WhatsApp self-service | Save 0860 933 333 and send Hi |
| Service centre email | service@oldmutual.com |
| Call centre hours | Monday to Friday 08:00 to 17:00, closed weekends |
| Tip-offs Anonymous fraud line | 0800 222 117 (independent fraud reporting, not fund enquiries) |
The call centre number and the WhatsApp channel are the same: 0860 933 333. By telephone the line answers fund queries only on weekdays, so a question raised over a weekend waits until Monday.
Old Mutual pension fund WhatsApp number
Old Mutual offers WhatsApp self-service on the same number as the call centre, 0860 933 333. Save the number, send Hi, and follow the menu. It is a self-service channel rather than an agent chat.
Old Mutual pension fund email address
The service centre email is service@oldmutual.com.
Old Mutual pension fund hours
The service call centre runs Monday to Friday from 08:00 to 17:00 and is closed on Saturdays and Sundays, so a fund query cannot be raised by telephone over a weekend.
Old Mutual pension fund portals for members, employers and advisers
Old Mutual runs three separate self-service routes and they are not interchangeable: one for members, one for intermediaries and employers, and the Old Mutual App or secure site for individual customers. Through the app or secure site you can make withdrawals, submit claims, download tax certificates, update your personal details and beneficiaries, and manage payments.
Because your fund rules are set by the employer fund rather than by Old Mutual, questions about eligibility, contribution rates or what happens when you leave are often answered faster by your employer or the fund administrator than by the call centre.
Unclaimed benefits and complaints about your Old Mutual fund
Old Mutual publishes a separate unclaimed benefits route for money left behind in a fund by former members, which is a common reason for contact years after leaving a job. Ask the call centre on 0860 933 333 or service@oldmutual.com to point you to the unclaimed benefits process for your fund.
A complaint that Old Mutual does not resolve goes to the Pension Funds Adjudicator, which is the correct body for retirement fund disputes rather than an insurance or banking ombud.
Tip-offs Anonymous is not the pension fund line
The toll free number 0800 222 117 published on the Old Mutual contact page belongs to Tip-offs Anonymous, an independently operated fraud reporting line. It is not a fund enquiry number, so pension questions go to 0860 933 333 or service@oldmutual.com.
Frequently asked questions
What is the Old Mutual Pension Fund contact number?
The fund service call centre is 0860 933 333, open Monday to Friday 08:00 to 17:00. The toll free 0800 222 117 number on Old Mutual’s contact page is the Tip-offs Anonymous fraud line, not a fund enquiry number.
What is the Old Mutual Pension Fund email address?
The service centre email is service@oldmutual.com.
Does Old Mutual have a pension fund WhatsApp number?
Yes. Save 0860 933 333, send Hi, and follow the menu. It is self-service rather than an agent chat.
Who do I complain to about an Old Mutual pension fund?
Raise the complaint with Old Mutual first, on 0860 933 333 or service@oldmutual.com. If it is not resolved, the Pension Funds Adjudicator handles retirement fund disputes.
How do I claim unclaimed benefits from an Old Mutual fund?
Old Mutual publishes a separate unclaimed benefits route for money left behind by former members. Start at the call centre on 0860 933 333 or service@oldmutual.com and ask for the unclaimed benefits process.
Sources
- oldmutual.co.za/contact-us/, read 3 September 2026.
- oldmutual.co.za/corporate/ solutions and self-service structure, read 3 September 2026.