Insurance & Medical Aid · Support
Old Mutual Provident Fund Claim Contact Details
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For an Old Mutual provident fund claim, call the Call Centre on 0860 20 30 40 (or +27 21 503 1965 from outside South Africa), or email SuperFund@oldmutual.com. Old Mutual’s provident fund for employees is the Old Mutual SuperFund, an umbrella fund chosen by your employer, and withdrawal claims are made online through MyClaim.
Old Mutual branch walk-in centres cannot help with MyClaim queries. For Old Mutual’s other products, see the main Old Mutual contact details page.
Old Mutual provident fund claim contact details at a glance
| Route | Details |
|---|---|
| Call Centre for MyClaim queries | 0860 20 30 40 |
| SuperFund Support Centre (outside South Africa) | +27 21 503 1965 |
| SuperFund email | SuperFund@oldmutual.com |
| SuperFund WhatsApp (send “Hi”) | 082 754 8146 |
| Savings Pot withdrawal via WhatsApp (send “Hi”, option 8) | 0860 933 333 |
| Divorce claims (proof of proceedings) | divorceclaims@oldmutual.com |
| MyClaim online withdrawal claim | MyClaim via Old Mutual Secure Services (log in on oldmutual.co.za) |
| SuperFund Support Centre hours | Monday to Friday 08:00 to 17:00 |
Official provident fund claim route
If you leave your employer because you retire (including retirement due to ill health), resign, are retrenched or are dismissed, your claim is a withdrawal claim and is processed on MyClaim, Old Mutual’s digital claims platform. Death and disability claims are still processed manually through your employer.
For MyClaim queries, speak to your employer or call 0860 20 30 40. The SuperFund Support Centre is open Monday to Friday from 08:00 to 17:00; from outside South Africa, call +27 21 503 1965. You can also email SuperFund@oldmutual.com or save 082 754 8146 as a contact and send “Hi” on WhatsApp.
Savings Pot withdrawals under the two-pot system are separate: send “Hi” on WhatsApp to 0860 933 333, choose option 8 and follow the prompts. If a withdrawal involves divorce proceedings, email proof that the proceedings have been instituted to divorceclaims@oldmutual.com.
What you need before claiming
- Employer confirmation: Old Mutual cannot start processing until your employer confirms your exit and submits your final month’s contribution.
- Secure Services registration: you need to be registered on Old Mutual Secure Services to use MyClaim. Your employer can help.
- Bank details: accounts at major banks are validated automatically; otherwise you upload a bank statement.
- Time limit: if you do not complete MyClaim within 90 or 120 days of your exit date (depending on your fund), your benefits are kept in the fund’s Preserver or Paid-Up option.
At retirement, if your Vested Pot plus Retirement Pot is under R165 000, you can withdraw them in cash.
Step-by-step claim process
- Resign or retire, then register on Secure Services (your employer can help).
- Once your employer notes your exit on payroll, you are notified. Log in through the Old Mutual website and open MyClaim.
- Complete and submit the online form, choosing a cash withdrawal, preservation or remaining a member.
- Upload a bank statement if your account cannot be validated automatically.
- Track progress through the SMS updates you receive, and take queries to the Call Centre on 0860 20 30 40.
- For a Savings Pot withdrawal only, WhatsApp “Hi” to 0860 933 333 and choose option 8.
Escalation route
Old Mutual does not publish a separate escalation line for SuperFund claims. If a claim is stuck, first check with your employer that your exit and final contribution have been submitted, then put the query in writing to SuperFund@oldmutual.com. Other providers are listed in the insurance directory O listings and the insurance and medical aid hub.
Frequently asked questions
What is the Old Mutual provident fund claim contact number?
Call 0860 20 30 40, or +27 21 503 1965 from outside South Africa, Monday to Friday 08:00 to 17:00.
Can I claim my provident fund at an Old Mutual branch?
No. Branch walk-in centres cannot help with MyClaim queries. Use MyClaim online, your employer or the Call Centre.
Why has my Old Mutual withdrawal claim not started?
Old Mutual cannot process it until your employer confirms your exit and submits your final month’s contribution.
How do I withdraw from my Savings Pot?
Send “Hi” on WhatsApp to 0860 933 333, select option 8 and follow the prompts.
Sources
- Old Mutual, Digital claims for members: oldmutual.co.za/corporate/digital-claims-for-members/, read 2026-09-26
- Old Mutual, SuperFund members: oldmutual.co.za/corporate/employees/superfund-members/, read 2026-09-26
- Old Mutual, Self-service: oldmutual.co.za/corporate/servicing/self-service/, read 2026-09-26
- Old Mutual, Two-pot retirement system: oldmutual.co.za/two-pot-retirement-system/, read 2026-09-26