Old Mutual does not publish a SuperFund-specific telephone number on its contact page. SuperFund is administered by Old Mutual Corporate, and the group’s published service routes are the ones to use.
Official contact channels
- Old Mutual call centre: 0860 933 333 — Monday to Friday 08:00 – 17:00, closed Saturdays and Sundays
- WhatsApp self-service: save 0860 933 333 as a contact and send “Hi”
- Old Mutual Rewards: 0860 700 800, Monday to Friday 08:00 – 17:00 — a rewards programme line, not a fund service line
- OM Bank: 0860 662 265 (0860 OMBANK)
- Report fraud, Tip-offs Anonymous, 24/7 toll-free: 0800 222 117 — [email protected]
Old Mutual publishes a self-service option through its app and secure site for updating personal details and beneficiaries and managing payments, which is generally faster than the call centre for those tasks.
What this organisation provides
Old Mutual SuperFund is an umbrella retirement fund. An umbrella fund is a single fund that many participating employers join, rather than each employer running its own standalone fund, and it is governed by a board of trustees for the fund as a whole.
That structure changes who holds your information. Your membership arises through your employer’s participation, so the employer’s HR or payroll function is usually the first point of contact for contribution records, salary details and withdrawal paperwork when you leave.
Unclaimed benefits are a live issue with retirement funds generally, and Old Mutual publishes an unclaimed benefits process. If you left an employer years ago and never claimed, that is the route rather than a general service query.
Address and operating information
The call centre’s published hours are weekdays only, closed at weekends, which is worth planning around. The WhatsApp channel is published as a self-service route and is not tied to those hours in the same way.
Old Mutual publishes a branch locator for in-person service, and separate routes for media, sponsorships and rewards that are not customer service channels. It also publishes a find-an-adviser route, which is the appropriate one for advice about your retirement savings rather than for servicing an existing record.
Support and escalation routes
Old Mutual publishes several distinct numbers for different parts of the group, including a separate line for OM Bank. Quoting the wrong one wastes a call, because a bank consultant cannot access a retirement fund record and vice versa.
Have your identity number, your employer’s name and, if you have it, your membership or fund reference number. For a withdrawal or transfer, the paperwork usually originates with the employer and is submitted through them.
Retirement fund transactions are slow by design, involving the employer, the administrator and often the South African Revenue Service for tax directives. Ask at each stage which party the file is currently with, since that determines who can move it.
Complaints are logged through the complaints page on oldmutual.co.za rather than by repeating the query on the phone. If a complaint about a retirement fund is not resolved internally, the Pension Funds Adjudicator is the statutory body for fund complaints in South Africa — not the insurance ombud. Complaints about advice given when a product was sold fall to the FAIS Ombud.
Sources
The group entity is Old Mutual Limited, registration number 2017/235138/06, which the group describes as a licensed controlling company of the Designated Old Mutual Limited Insurance Group, with entities that are licensed financial services providers and insurers operating across twelve countries. Contact details on this page were checked against Old Mutual’s own contact page, oldmutual.co.za/contact-us, on 30 August 2026. Old Mutual publishes no SuperFund-specific number, and none is invented here.