Insurance & Medical Aid · Contact details
Old Mutual George Contact Details
Old Mutual publishes no telephone number for its George branch. That is not a George exception: it publishes no direct number for any branch, and everything runs through national channels. The number that works for anything to do with a policy, an investment or a claim is the national call centre on 0860 933 333, with WhatsApp on the same number and the Service Centre mailbox at service@oldmutual.com.
The numbers that do work
| Route | Details |
|---|---|
| Call centre | 0860 933 333, Monday to Friday 08:00 to 17:00, closed at weekends |
| save 0860 933 333 and send the word Hi | |
| Service Centre email | service@oldmutual.com |
| OM Bank | 0860 OMBANK, which dials as 0860 662 265 |
| Old Mutual Rewards | 0860 700 800, rewards@oldmutual.com |
| Fraud, Tip-offs Anonymous, 24 hours and toll free | 0800 222 117, toahotline@tip-offs.com |
The tip-offs line is run by an outside provider on the tip-offs.com domain rather than by Old Mutual, which is the point of it.
Why there is no number for the George branch
Old Mutual’s branch locator asks you to pick a type before it will look anything up, and the types offered are Old Mutual Insure, Old Mutual Finance and Old Mutual ATM, not general branches. It then geocodes what you type through Google Places. So typing George returns map pins for those specific outlets, with addresses and opening hours, and the contact panel is populated from map data rather than from a list of branch switchboards. That is why no George number appears anywhere on the site.
For anything that needs a person in George
Use Find an adviser on oldmutual.co.za rather than the branch locator. An Old Mutual adviser covering the Southern Cape is the local human contact, and the tool matches you to one who will then call you. This is the route for advice on a policy, a retirement product or an investment, because a call centre agent cannot advise, only administer.
What you can do without phoning at all
- The Old Mutual app and the secure site handle withdrawals, claims, document uploads and downloads including tax certificates, beneficiary changes and payment management.
- Tax certificates in particular are a download, not a phone call, and the call centre will point you back to the app anyway.
- The WhatsApp channel handles many of the same self-service tasks if the app is not installed.
Claims and complaints
- Funeral and life claims start on the claim forms on the website, which route to the claims team directly rather than through the branch.
- Complaints go through the complaints page, which has a specific complaints button rather than a general enquiry form. Using the general form loses you the complaint reference.
- Unresolved, a long-term insurance or retirement fund complaint goes to the National Financial Ombud Scheme, or to the Pension Funds Adjudicator for a retirement fund matter, both free to you.
Unclaimed benefits
Old Mutual runs a search for unclaimed benefits on its site. If you are in George trying to trace an old policy or a deceased relative’s fund, start there with the identity number rather than at a counter, because the tool is national and a branch cannot see more than it does.
Frequently asked questions
What is the Old Mutual George contact number?
There is no number for the George branch itself. The national call centre on 0860 933 333 (Monday to Friday 08:00 to 17:00) handles everything a branch switchboard would have.
What is the Old Mutual George email address?
The published email address is the Service Centre mailbox, service@oldmutual.com.
Why can I not find a phone number for Old Mutual George?
Because Old Mutual publishes no direct number for any branch. Its locator lists only Insure, Finance and ATM outlets, and the contact panel on those pins comes from map data, not from branch switchboards.
How do I get advice on a policy in George?
Use Find an adviser on oldmutual.co.za. It matches you to an adviser covering the Southern Cape, who will call you back.