Old Mutual Funeral Policy Cash Back Contact Details

Old Mutual funeral policies do not have one cash back benefit. They have two different ones, on different plan ranges, paid on different cycles and worked out in different ways. Before you ask Old Mutual why a cash back has not arrived, check which of the two your policy actually carries. Read from oldmutual.co.za on 13 September 2026.

Official contact channels

• Service centre and WhatsApp self-service: 0860 933 333 (send Hi on WhatsApp), Monday to Friday 08:00 to 17:00
• The Old Mutual app or secure site, for policy documents and payment history
• A financial adviser: 0860 66 66 59

Type one: Cashback on Old Mutual Protect funeral cover

On the Old Mutual Protect family and extended family funeral cover, Cashback is an add-on you choose and pay extra for. It returns a percentage of your premiums every five years, on the cashback anniversary. If you did not select it when the policy was set up, it is not on the policy.

Type two: premiums back on the Funeral Plan range

On the Standard Funeral Plan and the Comprehensive+ Funeral Plan, a portion of premiums is paid back after every 36 premiums you pay, called a premium cycle. On Comprehensive+, the amount is 6 times the last premium in that cycle. The entry-level Funeral Care Plan does not include premiums back at all.

How to tell which you have

• Look at the plan name on your policy schedule: Protect, Funeral Care, Standard or Comprehensive+
• On a Protect policy, look for Cashback in the list of selected benefits
• Count from the start date: five years for Protect Cashback, 36 premiums received for premiums back

Premium holidays matter on the Funeral Plan range. The Comprehensive+ terms allow up to 6 missed premiums without the plan lapsing, but the cycle is counted in premiums received, so a skipped premium does not count towards the 36. Ask the service centre for the date your current cycle ends.

Support and escalation routes

If a cash back or premiums back payment is overdue, ask Old Mutual in writing for the calculation and the date it was due. A complaint goes through the complaints page on oldmutual.co.za. An unresolved dispute about a life or funeral benefit can go to the National Financial Ombud Scheme on 0860 800 900.

Sources

• Old Mutual Protect funeral insurance: oldmutual.co.za/personal/solutions/funeral/funeral-insurance
• Old Mutual funeral plan range: oldmutual.co.za/personal/solutions/funeral/funeral-plan-range
• Old Mutual Comprehensive+ Funeral Plan brochure