Insurance & Medical Aid · Contact details
Old Mutual Funeral Cover Contact Details
For Old Mutual Funeral Cover support, call 0860 933 333, the general Old Mutual service centre used for funeral policies. The same 0860 933 333 number is available on WhatsApp, service enquiries can be sent to service@oldmutual.com, and suspected fraud can be reported to 0800 222 117 or toahotline@tip-offs.com.
Old Mutual Funeral Cover contact details at a glance
| What you need | Contact |
|---|---|
| Service centre | 0860 933 333 |
| 0860 933 333 | |
| Service enquiries email | service@oldmutual.com |
| Fraud, Tip-offs Anonymous, 24/7 | 0800 222 117 or toahotline@tip-offs.com |
| Branches | Through the branch locator on oldmutual.co.za |
Old Mutual services funeral policies through its general service centre rather than a dedicated funeral line. These contact details were read from the Old Mutual contact page on 2 September 2026.
0860 933 333 is both the phone line and the WhatsApp number. To use WhatsApp, save the number as a contact, open WhatsApp and send “Hi” to start a self-service conversation. The phone and WhatsApp channels have different hours, so WhatsApp is often the better route outside call centre times.
There is no separate funeral cover number. If a directory offers you one, it did not come from Old Mutual.
Old Mutual funeral policy service and account support
The service centre handles the changes that keep a funeral policy up to date. These include premium and debit order changes, updating your address and contact details, changing the lives covered, and nominating or changing a beneficiary.
Keep the beneficiary nomination current. It is the single most neglected part of a funeral policy and the one that causes the longest delays at the worst moment. A payout cannot reach someone who is not nominated, or whose details are years out of date.
Old Mutual’s current funeral product terms, including cover amounts, premiums and waiting periods, could not be verified from its website on 2 September 2026 because its product pages did not render. Ask for your own policy schedule rather than relying on a figure quoted elsewhere. The schedule is the document that governs your cover.
Premiums, covered family members and waiting periods
A lapsed policy is the most common reason a funeral claim fails. Funeral cover pays only while premiums are up to date, and a missed debit order can lapse the policy quietly. The family may only discover the problem at the funeral parlour.
If a premium bounces, phone 0860 933 333 straight away and ask what is needed to reinstate the policy. Also ask whether reinstatement restarts any waiting period.
Two other details are worth confirming in writing while the policy is quiet: which family members are actually covered and up to what age, and whether a waiting period still applies. Waiting periods on funeral cover are normal and lawful, but they differ between policies and between causes of death.
Old Mutual funeral cover complaints and declined claims
Raise a complaint with Old Mutual first through the customer complaints route on its contact page. Quote the policy number and dates, and keep the reference you receive.
If a claim is declined, ask for the decision in writing together with the specific policy clause relied on. You cannot challenge a reason you have not been given, and a verbal explanation at a call centre is not something you can take further.
Funeral cover is long-term insurance, so an unresolved dispute goes to the National Financial Ombud Scheme, free of charge. Conduct by the insurer or an adviser goes to the Financial Sector Conduct Authority.
Old Mutual also publishes an arbitration option on its contact page. Read what agreeing to it gives up before you accept, because the ombud route is free and does not require you to waive anything.
Old Mutual fraud line
Suspected fraud, including anyone selling policies in Old Mutual’s name, goes to Tip-offs Anonymous on 0800 222 117 or toahotline@tip-offs.com. The page identifies this as a 24/7 fraud route run independently of the company.
Frequently asked questions
What is the Old Mutual Funeral Cover contact number?
The Old Mutual Funeral Cover service route is 0860 933 333. Old Mutual uses its general service centre for funeral policies rather than publishing a separate funeral cover number.
What is the Old Mutual Funeral Cover email address?
For service enquiries, use service@oldmutual.com.
Can I contact Old Mutual Funeral Cover on WhatsApp?
Yes. 0860 933 333 is both the phone line and the WhatsApp number. Save the number as a contact and send “Hi” in WhatsApp to start a self-service conversation.
How do I know these Old Mutual Funeral Cover details are correct?
The contact details on this page were read from the Old Mutual contact page on 2 September 2026. Confirm them on the official site before you share personal information or make a payment.
Sources
- oldmutual.co.za contact us page, read 2 September 2026
- Old Mutual funeral cover product pages did not render on oldmutual.co.za when checked on 2 September 2026, so no product terms are stated here