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Old Mutual Legal Department Contact Details
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Old Mutual does not publish a direct phone number or email address for its legal department; for a policy dispute, the official route is Old Mutual complaints on 0860 933 333 or complaints@oldmutual.com, and formal letters go to Old Mutual, Mutualpark, Jan Smuts Drive, Pinelands 7405. Old Mutual is a South African insurance and financial services group; the holding company is Old Mutual Limited.
The routes below are the channels Old Mutual itself gives for complaints, disputes, record requests and fraud. None of them is labelled a legal department. This page covers Old Mutual’s life and savings business; Old Mutual Insure and Old Mutual Investment Group have their own contacts. For Old Mutual’s general lines, see the main Old Mutual contact details page.
Old Mutual legal matters: contact details at a glance
| Route | Details |
|---|---|
| Legal department direct line | Not published by Old Mutual |
| Complaints / customer care line | 0860 933 333 (Monday to Friday 08:00 to 17:00) |
| Complaints | complaints@oldmutual.com |
| Old Mutual Office of Internal Arbitration | +27 21 509 1770, arbitrator@oldmutual.com |
| Correct or delete personal information | PImanagement@oldmutual.com |
| Fraud: Old Mutual Tip-offs Anonymous (24/7 toll free) | 0800 222 117, toahotline@tip-offs.com |
| Head office (physical) | Old Mutual, Mutualpark, Jan Smuts Drive, Pinelands 7405 |
| Head office (postal) | Old Mutual, PO Box 66, Cape Town 8000 |
Official Old Mutual route for legal matters
Which channel to use depends on what you need:
- A dispute about a policy, claim or investment: lodge a complaint on 0860 933 333 or at complaints@oldmutual.com. The line is open Monday to Friday, 08:00 to 17:00.
- A complaint that was not resolved: Old Mutual’s own Office of Internal Arbitration can hear the case, on +27 21 509 1770 or arbitrator@oldmutual.com.
- Records you need for legal proceedings: make a formal request under the Promotion of Access to Information Act (PAIA). Old Mutual’s PAIA manual lists legal proceedings among its processing purposes, and requests go to its Information Officer, the Chief Privacy Officer.
- Correcting or deleting your personal information: email PImanagement@oldmutual.com.
- Fraud or unethical conduct: report it to Old Mutual Tip-offs Anonymous on 0800 222 117 (toll free, 24/7) or toahotline@tip-offs.com.
- Formal letters, such as a letter of demand or legal correspondence: write to Old Mutual, Mutualpark, Jan Smuts Drive, Pinelands 7405, or PO Box 66, Cape Town 8000.
What you need before contacting Old Mutual
For a complaint, Old Mutual asks for all your policy, account or member numbers, the facts of the matter, copies of relevant documents, proof of any losses and the remedy you want.
For a PAIA request, use the prescribed request form (Form C / Form 2) and describe the records you want as precisely as you can.
Step-by-step contact process
- For a policy dispute, email complaints@oldmutual.com or call 0860 933 333 with your policy or member number and supporting documents.
- If the complaint is not resolved, escalate to the Old Mutual Office of Internal Arbitration on +27 21 509 1770 or arbitrator@oldmutual.com.
- If you need records for legal proceedings, submit a PAIA request (Form C) by post to Old Mutual, PO Box 66, Cape Town 8000, marked for the Information Officer.
- Send any other formal correspondence to Old Mutual, Mutualpark, Jan Smuts Drive, Pinelands 7405.
Escalation route
Within Old Mutual, the escalation step after the complaints team is the Office of Internal Arbitration on +27 21 509 1770 or arbitrator@oldmutual.com. Old Mutual Limited’s registration number is 2017/235138/06.
For other insurers, browse the insurance and medical aid hub or the insurance directory O listings.
Frequently asked questions
What are the Old Mutual legal department contact details?
Old Mutual does not publish a legal department line or email. Use complaints on 0860 933 333 or complaints@oldmutual.com, and send formal letters to Mutualpark, Jan Smuts Drive, Pinelands 7405.
How do I escalate an Old Mutual complaint?
Take it to the Old Mutual Office of Internal Arbitration on +27 21 509 1770 or arbitrator@oldmutual.com.
How do I get Old Mutual records for a court case?
Submit a PAIA request on Form C to the Information Officer at PO Box 66, Cape Town 8000.
What is Old Mutual’s head office address?
Old Mutual, Mutualpark, Jan Smuts Drive, Pinelands 7405. The postal address is PO Box 66, Cape Town 8000.
Sources
- Old Mutual, Customer compliments and complaints: oldmutual.co.za/customer-compliments-and-complaints/, read 2026-09-26
- Old Mutual, Contact us: oldmutual.co.za/contact-us/, read 2026-09-26
- Old Mutual, Privacy policy: oldmutual.co.za/about-old-mutual/how-we-do-business/legal/privacy-policy, read 2026-09-26
- Old Mutual, PAIA and PPI manual (PDF): oldmutual.co.za/om-docs/, read 2026-09-26