Insurance & Medical Aid · Contact details
DStv Decoder Insurance Contact Details
For DStv decoder insurance claims, call 011 369 4000 or email dcc@multichoice.co.za with the subject line “DStv Insurance Claim”; a faulty decoder can simply be taken to a MultiChoice Walk-in Centre. DStv decoder insurance is sold as DStv Device Insurance and the newer Decoder Plus policy, provided by NMS Insurance Services (SA) Limited (NMSIS), with MultiChoice as its juristic representative and premium collector.
For DStv Insurance products in general, see DStv Insurance contact details.
DStv decoder insurance contact details at a glance
| Route | Details |
|---|---|
| DStv Insurance (NMS Insurance Services) enquiries and claims | 011 369 4000 |
| DStv Insurance claims email | dcc@multichoice.co.za |
| DStv insurance claim form | dstv.com |
| Faulty decoder | Any MultiChoice Walk-in Centre |
| Address | MultiChoice City, 144 Bram Fischer Drive, Randburg, Gauteng 2194 |
How a DStv decoder insurance claim works
How you claim depends on what happened to the decoder. A faulty device, from wear and tear or a malfunction, needs no call or email: take it to any MultiChoice Walk-in Centre. For theft, fire and other total losses, complete the claim form on dstv.com, call 011 369 4000 or email dcc@multichoice.co.za. Claims can also be lodged at MultiChoice Service Centres in Randburg, Cape Town, Durban Central and Umhlanga.
- Faulty decoder: bring it to a MultiChoice Walk-in Centre.
- Total loss (theft, lightning, fire, flood, explosion): report it to SAPS or the fire brigade within 30 days and get a case number.
- Complete the claim form on dstv.com, or call 011 369 4000, or email dcc@multichoice.co.za with the subject “DStv Insurance Claim”.
What DStv Device Insurance and Decoder Plus cover
DStv Device Insurance covers wear and tear; technical, mechanical or electrical malfunction; and loss or damage from fire, lightning, floods, explosions, theft and attempted theft.
Decoder Plus starts from R89 per month. It adds installation and relocation costs and in-home support from accredited installers, plus bonus DStv Reward Coins every 12 months.
The insurer is NMS Insurance Services (SA) Limited, FSP 48754, company registration number 2005/026017/06.
Following up a decoder insurance claim
DStv does not publish a separate escalation line for decoder insurance. Follow up on a claim through 011 369 4000 or dcc@multichoice.co.za, or at a MultiChoice Service Centre. See also DStv Funeral Cover contact details, or browse the insurance directory.
Frequently asked questions
What is the DStv decoder insurance contact number?
DStv Insurance enquiries and claims go to 011 369 4000.
How do I claim DStv insurance for a stolen decoder?
Report the theft to SAPS within 30 days, get a case number, then complete the claim form on dstv.com, call 011 369 4000 or email dcc@multichoice.co.za.
What do I do if my insured decoder stops working?
Take it to any MultiChoice Walk-in Centre. No call or email is needed.
How much is DStv Decoder Plus?
Decoder Plus starts from R89 per month.
Sources
- DStv insurance page, dstv.com/en-za/buy/insurance/, read 27 September 2026
- DStv Insurance “How do I claim” FAQ, dstv.com/en-za/help/faqs/services/dstv-insurance/how-do-i-claim/, read 27 September 2026
- DStv Funeral Cover terms and conditions (insurer details), dstv.com, read 27 September 2026