Insurance & Medical Aid · Contact details
DStv Insurance Contact Details
DStv Insurance is on 011 369 4000, and claims go to dcc@multichoice.co.za with the subject line “DStv Insurance Claim”. To take out a policy you can also SMS INSURE to 42500 for a call back, or WhatsApp 060 060 3788. We read these details on dstv.com on 23 September 2026.
DStv Insurance contact number
| Phone | 011 369 4000 |
|---|---|
| Claims email | dcc@multichoice.co.za, subject line “DStv Insurance Claim” |
| New policy by SMS | SMS INSURE to 42500 for a call back |
| 060 060 3788: type “Main menu”, then “Insure” | |
| Online | MyDStv on dstv.com or the MyDStv app, Insurance tab |
| Call centre hours (DStv) | Seven days a week, including public holidays, 08:00 to 22:00 |
| Cancel a policy | Email a cancellation request to dcc@multichoice.co.za, call 011 369 4000, or use Self Service (MyDStv website, MyDStv app or WhatsApp 060 060 3788) |
| Postal address | PO Box 1502, Johannesburg, 2125 |
| Physical address | MultiChoice City, 144 Bram Fischer Drive, Randburg, 2194 |
| Underwriter | NMS Insurance Services (SA) Limited, a licensed micro insurer in the Sanlam Group (FSP 48754) |
| Provider | MultiChoice (Pty) Limited, authorised financial services provider FSP 53950 |
The same 011 369 4000 number is used for taking out a policy and for claiming, so say upfront which one you are calling about. The call centre keeps DStv hours of seven days a week, including public holidays, from 08:00 to 22:00.
How to claim on DStv Insurance
The route depends on what you are claiming for.
- Funeral cover, subscription waiver and debt waiver: phone 011 369 4000, or email the claim to dcc@multichoice.co.za with the subject line “DStv Insurance Claim”.
- A faulty device (wear and tear, mechanical or electrical failure): take the device to any MultiChoice walk-in centre. DStv says you do not have to email or call first.
- Total loss of a device through theft, attempted theft, lightning, fire, flood or explosion: complete a claim form. Sign in to MyDStv on dstv.com, open the Insurance tab and click the device and claim, or phone 011 369 4000, or email dcc@multichoice.co.za, or go into a service centre.
Two deadlines matter here. If the device was stolen you must lay a charge with the police within 30 days of the incident and give DStv the case number on the claim form. If it was damaged or destroyed by fire you must report it to the police or the fire brigade within 30 days and hand over that case number too. Miss those and the claim has a hole in it that the call centre cannot patch.
How to cancel DStv Insurance
Yes, DStv Insurance can be cancelled. The NMS Insurance Services policy wording says you may cancel immediately or schedule cancellation for a future date in one of three ways:
- By email: send a cancellation request email to dcc@multichoice.co.za. Label it as a cancellation request and include your DStv account and policy details.
- By phone: call 011 369 4000, the contact number in the policy wording.
- Via Self Service: the MyDStv website, the MyDStv app, or WhatsApp 060 060 3788.
If you cancel immediately, your MultiChoice account is credited with the pro-rata premium from the cancellation date to the end of your current month. You remain liable for premiums until you cancel, and you must keep paying premiums even if you cancel or suspend your DStv subscription. Cancelling your DStv package does not cancel the insurance: DStv’s package-cancellation FAQ only covers scheduling a disconnection via My Products, the MyDStv app or WhatsApp.
The policy is annual with monthly premiums and renews automatically. There is a 14-day cooling-off period after you receive the policy documents. The Device Care Plan wording has the same three cancellation routes and the same pro-rata credit.
Taking out a DStv Insurance policy
- SMS the word INSURE to 42500 and DStv calls you back.
- Sign in to MyDStv on dstv.com and open the Insurance tab, or use the Insurance option on the MyDStv app dashboard.
- WhatsApp 060 060 3788, type “Main menu” and then “Insure”.
- Email dcc@multichoice.co.za, phone 011 369 4000, or walk into a service centre.
The DStv Insurance policies
| Policy | What DStv says it covers |
|---|---|
| Device Insurance | The decoder against wear and tear and technical, mechanical or electrical malfunction, plus total loss or damage from fire, lightning, floods, explosions, theft and attempted theft |
| Decoder Plus | Decoder and installation from R89 a month: mechanical and electrical failure, lightning damage, theft, fire, installation and relocation costs, and in-home support by accredited installers, with bonus DStv Reward Coins every 12 months the policy stays active |
| Debt Waiver | Outstanding hardware and installation payment plan debt if you die, become temporarily or permanently disabled, or are unable to earn an income after the policy is activated |
| Funeral Policy | A cash payout on death; up to nine family members on one policy at no extra cost, or individual cover for yourself, a family member or a household employee |
| Subscription Waiver | 12 or 24 months of pre-paid DStv for your beneficiary if you die, on Premium, Compact Plus, Compact, Family or Access, and DStv Internet can be included |
For Decoder Plus, DStv points you to your nearest branch or to 011 369 4000 for details.
DStv Insurance price
DStv publishes a price only for Decoder Plus, from R89 a month. Premiums for Device Insurance, Debt Waiver, the Funeral Policy and Subscription Waiver are not published on the insurance page. For a quote, use the Insurance tab on MyDStv, SMS INSURE to 42500 or call 011 369 4000.
NMS Insurance Services, the underwriter
NMS Insurance Services (SA) Limited, registration number 2005/026017/06, FSP 48754, is a licensed micro insurer and Sanlam Group subsidiary that underwrites DStv insurance, including the DStv Device Care Plan (DCP). NMS has no separate call centre: the policy wording says to use Self Service first, and gives its contact details as 011 369 4000 and dcc@multichoice.co.za. The physical address in the policy is MultiChoice City, 144 Bram Fischer Drive, Randburg, 2194, and the postal address is PO Box 1502, Johannesburg, 2125.
Device Care Plan policy wording (standard and gold)
DStv publishes the Device Care Plan and Device Insurance policy wordings as PDFs on dstv.com (dstv.com/media/x4tfr4jd/final-nmsis-device-care-policy-wording_-feb24-v5-65-20.pdf and dstv.com/media/pe2bfzim/nmsis-device-insurance-policy-wording.pdf). The published Device Care Plan wording does not name “Standard” or “Gold” tiers, and DStv does not publish a Standard versus Gold comparison on its insurance page.
DStv funeral and life insurance
DStv sells a Funeral Policy rather than life insurance: up to nine family members on one policy, with a cash payout on death, on 011 369 4000. See DStv funeral cover contact details for the full route.
MultiChoice service centres for device claims
| Centre | Address | Phone and hours |
|---|---|---|
| Randburg | Cnr Oak Avenue and Grove Street, Ferndale, Randburg | 011 289 2222; Monday to Saturday 08:00 to 17:00, closed Sundays and public holidays |
| Durban Central | Sky Towers, 275 Anton Lembede Street, Durban | 031 710 2222; Monday to Friday 07:30 to 16:00, Saturday 08:00 to 14:00 |
| Umhlanga | The Glass House, 309 Umhlanga Rocks Drive, Umhlanga Rocks | 031 710 2222; Monday to Friday 08:00 to 17:00, Saturday 08:00 to 14:00 |
| Cape Town | MultiChoice Customer Centre, Willie Faasen Avenue, N1 City | 021 508 2222; Monday to Friday 08:00 to 17:00, Saturday 08:00 to 14:00 |
| Polokwane | Multinet, Shop 2, 24 Grobler Street, Polokwane Central | Permanently closed for face-to-face service |
Device claims are settled at a walk-in centre, so if you are in Polokwane the face-to-face option is gone and the claim has to go through MyDStv, the phone or email instead. Appointments can be booked on the contact page at dstv.com.
Frequently asked questions
Can DStv Insurance be cancelled?
Yes. Email a cancellation request to dcc@multichoice.co.za, call 011 369 4000, or use Self Service on the MyDStv website, the MyDStv app or WhatsApp 060 060 3788. You can cancel immediately or schedule a future date.
How do I cancel DStv Insurance on WhatsApp?
WhatsApp is one of the Self Service routes named in the policy wording. Message DStv on 060 060 3788.
What is the DStv Insurance cancellation email address?
dcc@multichoice.co.za. Send it as a cancellation request with your DStv account and policy details.
Does cancelling my DStv subscription cancel the insurance?
No. You must keep paying premiums even if you cancel or suspend your DStv subscription, until you cancel the policy itself.
How much is DStv Insurance?
DStv publishes a price only for Decoder Plus, from R89 a month. For other policies, get a quote on MyDStv, by SMS INSURE to 42500 or on 011 369 4000.
Who is NMS Insurance Services?
NMS Insurance Services (SA) Limited (FSP 48754) is the Sanlam Group micro insurer that underwrites DStv insurance. Its contact details are 011 369 4000 and dcc@multichoice.co.za.
Sources
- DStv, DStv Insurance: dstv.com/en-za/buy/insurance (read 23 September 2026)
- DStv FAQs, How do I claim and How do I get DStv Insurance (read 23 September 2026)
- DStv, Contact us and service centres: dstv.com/en-za/help/contact-us (read 23 September 2026)
- NMS Insurance Services, DStv Device Insurance Policy wording: dstv.com/media/pe2bfzim/nmsis-device-insurance-policy-wording.pdf (read 26 September 2026)
- NMS Insurance Services, DStv Device Care Plan policy wording: dstv.com/media/x4tfr4jd/final-nmsis-device-care-policy-wording_-feb24-v5-65-20.pdf (read 26 September 2026)
- DStv FAQ, How can I cancel my DStv package: dstv.com/en-za/help/faqs/viewing/my-dstv-viewing/how-can-i-cancel-my-dstv-packageservice/ (read 26 September 2026)