Insurance & Medical Aid · Contact details
PEP Funeral Cover for Pensioners Contact Details
PEP funeral cover for pensioners is the Abacus Funeral Plan, with customer care and claims on 0800 777 444 (toll-free). Abacus does not publish a separate pensioner funeral plan: you and your spouse must be under 64 to join. Claims documents can be sent to claims@abacus-insurance.co.za, while customer care is also available at customercare@abacus-insurance.co.za.
PEP funeral cover contact details
| Route | Details |
|---|---|
| Abacus Customer Care and Claims (toll-free) | 0800 777 444 |
| Abacus share-call | 087 654 8222 |
| Abacus alternative line (debit orders, claims) | 031 570 7631 |
| Abacus claims email | claims@abacus-insurance.co.za |
| Abacus customer care email | customercare@abacus-insurance.co.za |
| Abacus complaints email | complaints@abacus-insurance.co.za |
| Hours | Mon to Fri 08:00 to 17:00 |
| Abacus address | Block 11A, Woodlands Office Park, 20 Woodlands Drive, Woodmead, Johannesburg 2191 |
PEP funeral cover for pensioners and age eligibility
The funeral cover sold at PEP is the Abacus Funeral Plan. Abacus says the main member and spouse must be under 64 to join. It does not publish a separate plan for pensioners joining at 65 or older, so a pensioner over that age cannot take out this cover as the main member.
Pepkor’s financial-services page names Abacus Insurance as its insurance business, and Abacus lists PEP among the stores where premiums are paid. The underwriters are Abacus Life Limited (FSP 47062, reg 2007/032597/06) and Abacus Insurance Limited (FSP 47063, reg 2007/035136/06). Websites using a PEP pensioner funeral name are not PEP or Abacus; use the Abacus contact routes listed on this page. See also PEP funeral policy contact details.
PEP funeral cover for pensioners prices and cover options
The Abacus Funeral Plan has three individual cover levels. The monthly price depends on the amount of funeral cover selected.
- R15 000 cover costs R60 a month.
- R25 000 cover costs R80 a month.
- R35 000 cover costs R100 a month.
- The beneficiary also gets R1 000 a month for 3 months after the burial.
Premiums can be paid in cash at PEP and other Pepkor stores, or with a Pep, Dunns or Ackermans A+ store card. These prices relate to the Abacus Funeral Plan sold at PEP rather than a separate funeral cover product specifically for pensioners.
Paying premiums and managing the funeral plan
To buy the Funeral Plan, use a participating store such as PEP. To keep the policy active, premiums can be paid in store. A debit order can also be set up by calling 0800 777 444 or 031 570 7631.
For general policy or customer care queries, call 0800 777 444, use the share-call number 087 654 8222, or email customercare@abacus-insurance.co.za. The listed hours are Mon to Fri 08:00 to 17:00.
PEP funeral plan claims
To make a claim, register it at the store where the plan was bought or call 0800 777 444. Claims documents can then be emailed to claims@abacus-insurance.co.za. The alternative Abacus line for debit orders and claims is 031 570 7631.
Complaints and other PEP contact routes
If a funeral-plan query is not resolved, email complaints@abacus-insurance.co.za. For queries about PEP stores rather than the funeral plan, see PEP store contact details. You can also browse the insurance directory for other insurance and medical-aid contact pages.
Frequently asked questions
Does PEP have funeral cover for pensioners?
No separate pensioner plan is published. The Abacus Funeral Plan sold at PEP only accepts main members and spouses under 64.
Can a pensioner over 64 join the PEP funeral plan?
Abacus says you and your spouse must be under 64 to join. A pensioner over that age therefore cannot take out this cover as the main member.
What is the PEP funeral cover contact number?
For customer care and claims, call Abacus on 0800 777 444 (toll-free). The share-call line is 087 654 8222, and the alternative debit-order and claims line is 031 570 7631.
How much is PEP funeral cover?
Individual cover costs R60, R80 or R100 a month for R15 000, R25 000 or R35 000 cover respectively. The beneficiary also gets R1 000 a month for 3 months after the burial.
How do I claim on a PEP funeral plan?
Register the claim at the store where the plan was bought or call 0800 777 444. Claims documents can be emailed to claims@abacus-insurance.co.za.
Sources
- Abacus Insurance home page, abacus-insurance.co.za, read 27 September 2026
- Abacus Funeral Plan page, abacus-insurance.co.za/cover-options/funeral-insurance, read 27 September 2026