Insurance & Medical Aid · Support
Telkom Mobile Insurance Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
The Telkom mobile insurance number is 0800 033 444, the Telkom Device Insurance line for applications, claims and refunds. Telkom Device Insurance is Telkom’s value-added cover for devices bought from Telkom, including cellphones, tablets, routers, modems, laptops, Wi-Fi extenders and landline handsets.
Telkom mobile insurance contact details at a glance
| Route | Details |
|---|---|
| Telkom Device Insurance applications, claims and refunds | 0800 033 444 |
| Online claims | Telkom Device Insurance claims portal |
| FSP (Telkom Insurance) | 46037 |
Official provider route
Telkom’s Device Insurance FAQ tells you to log a claim online through the claims portal or to call the claims support team on 0800 033 444. The same number handles applications and refunds.
Product or service support
Telkom Device Insurance covers theft, loss, accidental damage and unforeseen physical damage to devices bought from Telkom. To claim:
- Log a claim online on the claims portal, or call 0800 033 444.
- Pay the excess once you are told that the claim is authorised. Excess is only payable after a claims specialist approves the claim.
- Track the claim on the portal, by phone, or through email updates.
Eligibility, account or policy requirements
- Mobile devices must be insured within 60 days of purchase. Fixed devices can be insured up to one year after purchase.
- Accessories such as Bluetooth devices, pouches, chargers and fashion items are excluded.
- Cover does not apply to base offers or SIM-only deals.
- The premium depends on the device’s retail value. Contract customers are billed on their Telkom account; prepaid customers pay from a nominated bank account.
Telkom Insurance states that it is an authorised financial services provider, FSP no. 46037.
Escalation route
Telkom’s FAQ does not list a separate escalation line for device insurance; use the claims support team on 0800 033 444. For broader Telkom Insurance claims, see Telkom insurance claims contact details. Related: Telkom funeral cover. Browse more in the insurance directory.
Frequently asked questions
What is the Telkom mobile insurance contact number?
Call Telkom Device Insurance on 0800 033 444 for applications, claims and refunds.
How do I claim for a stolen Telkom phone?
Log a claim on the Telkom Device Insurance claims portal or call 0800 033 444. Theft and loss are covered.
How long do I have to insure a Telkom phone?
Mobile devices must be insured within 60 days of purchase.
When do I pay the excess on a Telkom insurance claim?
Only after a claims specialist has approved the claim and you are notified that it is authorised.
Sources
- Telkom Device Insurance Frequently Asked Questions (PDF), files.telkom.co.za, read 27 September 2026
- Telkom Insurance device cover page, telkominsurance.co.za/retail/device, read 27 September 2026