Zando no longer exists as a separate retailer. The domain zando.co.za redirects directly to bash.com. Zando has been rebranded as Bash, a fashion and lifestyle shopping platform, and the name Zando does not appear anywhere on the current site. If you are looking for an order placed on Zando, or trying to contact Zando customer care, the route now is Bash. Verified 18 August 2026.
Official contact routes, now under Bash
| Route | Detail | Use it for |
|---|---|---|
| Customer support phone | 0860 834 834 | Orders, returns, account queries |
| Customer support email | [email protected] | Written enquiries |
| Website | bash.com | Account access, order history, tracking |
| Social channels | @friendsofbash on Instagram, Facebook, TikTok and X | Listed as official accounts on the site |
Because the domain redirects automatically, typing zando.co.za will land you on bash.com without you having to search for the new name. This is one of the more reliable ways to confirm the rebrand is genuine: try it yourself rather than taking this page’s word for it.
What happens to an old Zando account or order
- A historical Zando order should be queried through Bash’s support channel, quoting whatever order number or reference you were given at the time.
- An old Zando account login may or may not carry over automatically. If you cannot sign in, use the account recovery option on bash.com rather than trying to register the same email twice.
- A saved card or address from a Zando account should be re-checked once you access Bash, since a platform migration is a reasonable point to confirm your payment details are current.
Best contact route by issue
- An order you placed recently on Bash: 0860 834 834 or [email protected], quoting your Bash order number.
- An old Zando order you never received an update on: the same support channel, explaining that the order predates the rebrand.
- A refund that was pending when Zando became Bash: raise it in writing to [email protected] so there is a dated record, since this is exactly the kind of query that can be lost in a platform transition.
- You are unsure whether your account still exists: use the sign-in and account recovery options on bash.com rather than assuming.
What to prepare
- Any Zando order number or confirmation email you still have, even if it predates the rebrand.
- The email address the account was registered under.
- Proof of payment, for any query involving a charge or a refund.
- A brief note of the timeline, including when you placed the order and what you were last told.
Complaints and escalation
- Contact Bash support in writing at [email protected] and ask for a reference number.
- Follow up by phone on 0860 834 834 if you do not hear back within a reasonable period, quoting that reference.
- Dispute a card charge with your bank, using the number on the back of your card, where a payment was taken and the order or refund was never resolved.
- Consider consumer protection routes for unresolved disputes about goods or services supplied to you, after confirming eligibility and jurisdiction.
Scam and verification checks
- Be wary of any site still calling itself Zando and asking for payment or login details. The genuine domain redirects to Bash, so a standalone Zando checkout page is not the real retailer.
- Type bash.com yourself rather than following a link claiming to be Zando’s new site.
- Never disclose one-time passwords, card PINs or banking login details to anyone claiming to help you migrate a Zando account.
- Never pay into a personal bank account for a Zando or Bash order.
- Preserve evidence and report to your bank and SAPS on 10111 if you have already lost money to a fraudulent Zando-branded site.
Related contact pages
- Bash Contact Details: the full entity page for the platform Zando became.
- Blue Ribbon Bread Contact Details: another consumer brand route within the retail cluster.
- All You Can Books Contact Details: a subscription-service route.
- Check If Online Store Is Legit South Africa: verifying a retailer before you buy.
Frequently asked questions
Did Zando shut down?
Not exactly. The domain zando.co.za redirects to bash.com, and the site now operates under the Bash name. As at 18 August 2026 the word Zando does not appear anywhere on the current site, so treat Bash as the continuation of the same business under a new brand.
What is the safest official contact route?
0860 834 834 or [email protected], both published on bash.com. Reach the site by typing bash.com or zando.co.za, which redirects there automatically.
What information should I prepare?
Any Zando order number or confirmation email you still have, the email address the account was registered under, proof of payment, and a brief timeline of the order and what you were last told.
What should I do if I cannot get help?
Escalate in writing to [email protected] with a reference number, follow up by phone, and dispute any unresolved card charge with your bank while the documentation is recent.
Last verified 18 August 2026. zando.co.za confirmed to redirect to bash.com, with contact details taken from bash.com’s own published data.