Transport & Logistics · Contact details
Uber Eats Contact Details
Uber Eats has no customer service phone number in South Africa, and no complaints email. Uber says so itself. Support runs online through your logged-in account on help.uber.com, in the app, or through Uber Eats live chat. We checked this on 24 September 2026 and again on 25 September 2026.
Uber’s own words
This is not us failing to find a number. It is Uber’s published position, printed at the top of its Uber Eats support page.
Under the heading “Looking for contact information?”, Uber states that it does not offer a customer service phone number for Uber Eats, and directs you to log in for personalised support instead.
The same wording appears on the rider support page for Uber trips. Neither product has a phone line.
We loaded these pages from South Africa, with Uber’s own site showing our location as Cape Town, so this is what a South African customer sees.
No Uber Eats helpline in Johannesburg, Durban or anywhere in South Africa
Uber’s statement covers every city. There is no Uber Eats helpline, direct phone number, landline, manager number or support team line for Johannesburg, Durban, Midrand, Silverton, Gauteng or anywhere else in South Africa. The only way to get hold of Uber Eats customer service is to log in to your account at help.uber.com/ubereats or in the app.
So treat any Uber Eats number you find as suspect
This is the part that matters, because the gap gets filled by other people.
Since Uber publishes no number at all, any “Uber Eats customer service number” in a search result, a directory listing or a social media reply is not Uber’s. There is nothing official for it to be.
Never read out a card number, an OTP or your account password to someone who answers such a line. Uber support works inside your account, where it can already see your order, and has no reason to ask.
The same applies to refunds. A real refund goes back to your original payment method through the app. Nobody at Uber will ask you to transfer money to receive one.
What actually works
| Who you are | Route |
|---|---|
| Customer, problem with an order | The app, or log in at help.uber.com and use Help with an order |
| Customer, account or membership | The Account and Membership sections after logging in |
| Restaurant or merchant | A separate support area, reached by logging in with the store’s account |
| Courier or driver | The Driving and Delivering support section |
| Data protection request | Uber’s data protection officer form on uber.com, or post to Amsterdam |
Logging in is not optional. Almost every useful page is gated, and the public version only shows article titles.
Merchants get more than customers do. The restaurant support area lists a contact centre and a “how to contact support” section, but both sit behind a store account login.
Uber Eats online chat support
Uber Eats does offer live chat. Uber’s “My order never arrived” help article links to Uber Eats live chat for orders that show as completed but were not received. Open it by logging in at help.uber.com/ubereats and choosing the help topic for your order.
Contact the Uber Eats driver (courier)
There is no Uber Eats driver contact number. During an active order, tap the phone icon at the top right of the order status screen and choose to call or message your delivery person. Courier contact is only available in the app while the order is in progress.
Where to complain if you did not get your Uber Eats order
- While the order is on its way, tap Contact on the order tracking map to call or SMS the courier.
- If the restaurant does its own delivery, contact the restaurant directly through the in-app contact option.
- If the order shows completed but never arrived, use the Uber Eats live chat linked from Uber’s “My order never arrived” article.
Uber Eats email address
Uber publishes no customer email address for Uber Eats. Help at help.uber.com/ubereats routes to logged-in support and live chat.
An unfamiliar Uber Eats charge on your statement
If you see a card charge you do not recognise, such as one with an unfamiliar prefix before “Uber Eats”, check your order history in the app first. If it does not match an order, dispute the charge with your bank. Uber does not explain such descriptors on its help pages.
There is no Uber Eats office to walk into
Worth settling, because people do go looking.
Uber publishes no public Uber Eats office address in South Africa and no counter you can visit about an order. Its support pages offer no address at all.
What it does publish is the company you are actually contracting with. For South African users, Uber’s terms name Uber B.V., a Dutch private limited company at Burgerweeshuispad 301, 1076 HR Amsterdam, the Netherlands, registered at the Amsterdam Chamber of Commerce under number 56317441.
The terms go further and say that formal written notice to Uber must be sent to that Amsterdam address. That is the address that matters if you ever need to put something in writing that counts.
Uber’s privacy notice names Uber Technologies, Inc. as the controller of data for users outside the specific regions it lists, and gives the same Amsterdam address for postal contact with its data protection officer.
How to complain effectively
Given there is no phone line and no complaints mailbox, the order of operations matters more than usual.
- Complain while the order is still open. Open the order in the app and use the help option attached to it. A complaint tied to an order carries the order details with it.
- Be specific about the outcome you want: a refund, a redelivery, or a credit. A general complaint gets a general answer.
- Take photographs before you throw anything away, if the problem is missing or wrong items.
- Keep your own record. The in-app thread is the only record you get, and there is no email trail unless Uber sends you one.
If the problem is with the food itself rather than the delivery, the restaurant is a separate business with its own contact details. It may be faster to call it directly.
Broken links on Uber’s own help site
If you have hit a dead end, it may not be you.
Several country-specific and section-specific help addresses now return “Sorry, we couldn’t find that page”, and Uber’s own error page admits it has moved a lot of content over the years.
The reliable way in is the top level of help.uber.com, then pick Uber Eats from the product list, rather than typing or reusing a longer address.
Frequently asked questions
Does Uber Eats have a helpline in South Africa?
No. Uber says it does not offer a customer service phone number for Uber Eats. Log in at help.uber.com/ubereats or use the app.
Is there an Uber Eats contact number in Johannesburg or Durban?
No. Uber publishes no city line or office anywhere in South Africa. Treat any such number as suspect.
Does Uber Eats have online chat?
Yes. Uber’s help article for orders that never arrived links to Uber Eats live chat, which you reach after logging in.
How do I contact my Uber Eats driver?
Tap the phone icon at the top right of the order status screen during the order and choose call or message.
Does Uber Eats have an email address?
No customer email address is published. Support runs through help.uber.com and the app.
Sources
- Uber, help.uber.com, Uber Eats support page, for the statement that no customer service phone number is offered and for the support topics available; and the rider and merchant support pages for the equivalent statements and the store login requirement (read 24 September 2026, with the site showing our location as Cape Town)
- Uber, uber.com, General Terms of Use for South Africa, for the contracting entity, its Amsterdam address, its chamber of commerce number and the requirement that written notice be sent there (read 24 September 2026)
- Uber, uber.com, Privacy Notice for Riders and Order Recipients, for the data controller and the data protection officer contact route (read 24 September 2026)
- Uber, help.uber.com/ubereats, “My order never arrived” and “Contact the delivery partner” help articles, for live chat, courier contact and restaurant delivery routes (read 25 September 2026)