Uber Eats states on its own help pages that it does not offer a customer service phone number, directing you instead to log in for personalised support. So there is no number to find, and any that circulates elsewhere is not Uber’s. The practical complication with a food delivery, which does not arise with a ride, is that three parties are involved: the restaurant or store that prepared the order, the courier who carried it, and Uber Eats which took the payment. A missing item is usually the merchant, a cold or undelivered order usually the courier, and a refund always Uber Eats. Saying which of the three your problem sits with, when you raise it, is what stops the request bouncing. All details below come from Uber’s own help site.
Official contact channels
- In-app support: raise the issue from the order itself in the Uber Eats app
- Help Centre: help.uber.com, Uber Eats section
- Logged-in support: Uber directs you to log in for personalised support
- Separate sections for customers, couriers, and merchants and restaurants — choose the one that matches you
- Telephone: none. Uber Eats states it does not offer a customer service phone number.
What this organisation provides
Uber Eats is Uber’s food and grocery delivery service, operating in South African cities and connecting customers with restaurants, stores and independent couriers. Its published help topics reflect where things go wrong in practice: help with an order, account matters, membership, guides, map issues, Dine Out and accessibility. The operating company is Uber Technologies Inc, the same entity behind Uber rides, though the support sections are separate — a ride query raised in the Uber Eats section will not reach the right team.
Address and operating information
Uber Eats publishes no South African office address and no support hours. With no telephone line there are no hours to work around, and an in-app request can be submitted at any time — which matters, because delivery problems happen in the evening when most contact centres are closed. Restaurants and stores on the platform keep their own trading hours, and those are shown on each merchant’s page in the app rather than published centrally.
Support and escalation routes
- Raise it from the order in the app, not as a general query. The order reference, merchant and courier travel with it.
- Do it promptly. Refund and adjustment requests on food orders are time-sensitive, and a complaint days later is harder to evidence.
- Photograph the problem before anything is discarded — a missing item, a damaged container, the wrong order. That evidence is what supports a refund.
- Say which party the issue concerns: merchant, courier or Uber Eats itself.
- If Uber Eats does not resolve a consumer complaint, purchases made in South Africa fall within the jurisdiction of the Consumer Goods and Services Ombud, which publishes its own process.
Sources
The support structure, help topics and Uber Eats’ explicit statement that it does not offer a customer service phone number were read from Uber’s own help site at help.uber.com on 30 August 2026. Nothing has been inferred or taken from a directory. No South African telephone number or email address is published for Uber Eats, and this page does not supply either.