Uber does not have a customer service telephone number for riders, and it says so in those words on its own help pages: while it does not offer a customer service number for riders, you can log in to your account to get personalised support. That settles a question a great many people spend a long time on. It also means any “Uber support number” you find elsewhere did not come from Uber, and should be treated as a scam risk — whoever calls you already knows you have just taken a trip and that payment details sit in the app. The route that works is support raised from inside your account, ideally from the specific trip, because that attaches the trip record to the request automatically. All details below come from Uber’s own help site.
Official contact channels
- In-app support: the Help section of the Uber app, and the best route because it carries your trip and account context
- Help Centre: help.uber.com, with separate sections for Riders, Driving and Delivering, Uber Eats, Merchants and Restaurants, Bikes and Scooters, Uber for Business, Freight and Fleet
- Logged-in support: Uber directs you to log in for personalised support rather than to a general channel
- Telephone: none for riders. Uber states this explicitly.
- Email: no public customer service address published
Choose the right section before you start. The portal splits by who you are — rider, driver, courier, merchant — before it splits by what went wrong, and a rider query raised in the driver section will not reach the right team.
What this organisation provides
Uber operates ride-hailing in South African cities alongside Uber Eats delivery, Uber for Business for corporate accounts, and Uber Freight. The operating company is Uber Technologies Inc. Its rider help topics are organised around the situations that generate contact: help with a trip, account matters, membership, accessibility, map issues, and bookings for trains, car rental and flights. Because the entire relationship runs through the app, almost every support request is tied to a specific trip or account action, which is why Uber routes support through the logged-in account rather than a general line.
Address and operating information
Uber publishes no South African office address for customer support and no support operating hours on its help pages. Since there is no telephone line, there are no calling hours to plan around; an in-app request can be submitted at any time. Uber does operate Greenlight or partner support locations for drivers in some cities, but those are for driver-partners rather than riders, and are not a walk-in route for a rider complaint.
Support and escalation routes
- Raise the issue from the trip itself in the app. That attaches the trip, driver and fare automatically, which a fresh query does not.
- For a fare dispute, capture the trip receipt before contacting support.
- For an item left in a vehicle, use the dedicated lost-item process rather than a general query — it is time-sensitive and routes to the driver.
- For anything involving personal safety or a crime, contact the South African Police Service directly. An in-app support ticket is not an emergency channel and should not be treated as one.
- Keep your own record of the ticket and any reference, since the whole exchange lives inside an account you could lose access to.
Sources
The support structure, help topics and Uber’s explicit statement that it does not offer a customer service number for riders were read from Uber’s own help site at help.uber.com on 30 August 2026. Nothing has been inferred or taken from a directory. Uber publishes no South African customer service telephone number or email address, and this page does not supply either.