Uber Contact Details

Uber South Africa has no public phone number for riders and no office open to walk-ins. Riders get support in the Uber app or at help.uber.com. Drivers can get face-to-face help only at Uber’s Greenlight Hubs in Johannesburg and Cape Town, and they must book the visit in the Driver app. The only phone line Uber publishes in South Africa is Uber for Business support, +27 10 500 9768, which is for business account administrators.

Uber contact details in South Africa

Who you are	How to contact Uber
Rider (trips, fares, lost items)	Help in the Uber app, or help.uber.com
Uber Eats customer	Help in the Uber Eats app, or help.uber.com
Driver or courier	Help in the Driver app; book an in-person Greenlight Hub appointment in the app
Uber for Business administrator	+27 10 500 9768, chat from the Uber for Business dashboard, or email via the support page
Safety issue during or after a trip	Emergency Assistance in the app safety toolkit; SAPS on 10111
FAQs	Help Center at help.uber.com
Restaurants and shops (Uber Eats)	merchants.ubereats.com

The Uber for Business phone line is “available only for admins”. Uber says employees who travel on a business account should use normal Uber support in the app. Uber for Business support covers programme administrators and coordinators: monthly billing, account statements, login credentials and payment methods. Rider support covers everyone using the Uber app and anyone ordering through Uber Eats.

Uber helpline number and live agent phone number

Uber does not publish a rider helpline, live agent phone number, call centre or customer email in South Africa. To contact Uber directly as a rider, including for Uber One and Uber Black, use Help in the Uber app or help.uber.com. The only phone line Uber publishes here, +27 10 500 9768, is for Uber for Business administrators. For a safety issue, report it through Help in the app to get a call-back from Uber’s incident response team, which Uber’s South African blog says comes within minutes, 24/7.

Uber complaints email and complaints number

Uber South Africa publishes no complaints email address or complaints phone number. Complaints about a trip, fare or driver go through Help in the Uber app or help.uber.com. Keep the trip details at hand when you write: the fare, the date and the driver make it easier for the support team to find the trip and respond.

Uber offices and Greenlight Hubs

Uber’s South African driver contact page says in-person support is available only at its Johannesburg and Cape Town Greenlight locations. Uber does not list the hub addresses on its public website. You see the address and time slot when you book. To book, open Help in the Uber Driver app, tap Book an in person appointment, choose the issue you need help with, then tap Schedule an appointment.

Uber does not publish a head office address in Cape Town or opening hours for walk-in visitors. Whether a hub is open on a given day depends on the appointment slots in the app. Greenlight Hubs also issue documents drivers need for their operating licence, such as the Uber support letter and the point-of-origin letter.

Uber offices near me: Sandton, Bellville and Durban North

Uber lists in-person support only at its Johannesburg and Cape Town Greenlight locations, by appointment for drivers. It publishes no walk-in office or head office in Sandton, Bellville or Durban North. Uber has no closing time for rides: you can request a ride 24/7 in the app.

Uber in Rustenburg and Bloemfontein

Rustenburg is on Uber’s list of South African cities, and Uber’s Rustenburg page says riders can request a ride 24/7 in the app or online. Uber also publishes a Bloemfontein courier services page. There is no Uber office in Rustenburg or Bloemfontein; support is in the app.

Operating licence offices for Uber drivers

Uber’s South African blog lists the Department of Transport offices where drivers apply for an operating licence. These are government offices, not Uber offices:

Office	Address	Hours
Johannesburg	45 Commissioner Street, Life Centre Building, Marshalltown	Mon to Fri 08:00 to 16:00
Tshwane	Cnr Es’kia Mphahlele and Johannes Ramokhoase Streets, Pretoria (opposite Marabastad Home Affairs)	Mon to Fri 08:00 to 16:00
Sedibeng	45 Commissioner Street, Life Centre Building, Marshalltown	Mon to Fri 08:00 to 16:00
West Rand	Kagiso DLTC, Umdeni and Kagiso Avenue, Kagiso (relocated)	Mon to Fri 08:00 to 16:00
Ekurhuleni	1 Hardach Street, Germiston (opposite the Magistrate’s Offices)	Mon to Fri 08:00 to 16:00
Cape Town	Vangate Shared Service Centre, cnr Bosduif and Volstruis Roads, 7764	Mon to Fri 08:00 to 16:00

In Gauteng, applicants need certified copies of their ID, a SARS tax compliance certificate, proof of address no older than 3 months, and the Uber support letter. In Cape Town, applicants need proof of address and Form 10, which is available at the Greenlight Hub.

Rider safety

Uber’s safety page asks riders to check three things before getting into a car: the licence plate number, the make and model, and the driver’s photo in the app. Safety features in the app let you share your location with family and get help if something goes wrong. Uber says anyone who does not follow its Community Guidelines can be removed from the platform.

Uber emergency number: if you are mugged or unsafe during a trip

In an emergency, tap the shield icon in the Uber app to open the safety toolkit and choose Emergency Assistance, which calls local emergency services from the app. In South Africa the emergency button connects to private emergency and security responders through Uber’s partners RapidSOS and Aura, and shares the car’s make, model, licence plate and GPS location with them. Uber also advises using the SAPS emergency line, 10111, for safety incidents. Uber’s public safety team works with law enforcement 24/7 to assist active cases.

Background checks for drivers

If a background check shows a pending case or a conviction, Uber’s screening page sends drivers to a Criminal Record Centre. It lists centres in Pretoria (012 393 3928), Cape Town (021 467 6130), Durban (031 333 8202) and Gqeberha (041 394 6000). Once a record is cleared, you upload the new result to your profile and visit a Greenlight Hub to be reactivated.

Frequently asked questions

Does Uber have a helpline number in South Africa?

No. Riders get help in the Uber app or at help.uber.com. The only published phone line, +27 10 500 9768, is for Uber for Business administrators.

What is the Uber complaints email?

Uber South Africa publishes no complaints email. Complaints go through Help in the Uber app or help.uber.com.

What is the Uber emergency number?

Use Emergency Assistance in the app’s safety toolkit, or call SAPS on 10111.

Is there an Uber office near me?

Uber lists in-person support only at Greenlight locations in Johannesburg and Cape Town, for drivers who book an appointment in the Driver app.

Where are the Uber FAQs?

In the Uber Help Center at help.uber.com, which also has FAQs for drivers.

Sources

• Uber, Contact Uber in South Africa (drivers): uber.com/za/en/drive/contact (read 19 September 2026)
• Uber for Business, Contact & Customer Support: uber.com/za/en/business/support/customer-service (read 19 September 2026)
• Uber South Africa blog (operating licences), Safety and Safety screening pages: uber.com/za/en (read 19 September 2026)
• Uber, Contact Uber in South Africa and Uber for Business support pages, uber.com/za/en/drive/contact and uber.com/za/en/business/support/customer-service (read 25 September 2026)
• Uber Safety and Rider safety features pages, uber.com/za/en/safety and uber.com/za/en/ride/safety/rider-safety-features (read 25 September 2026)
• Uber South Africa blog: emergency button (uber.com/za/en/blog/ubers-emergency-button) and safety call-back line (uber.com/en-ZA/blog) (read 25 September 2026)
• Uber South African cities list, Rustenburg page and Bloemfontein courier services page, uber.com (read 25 September 2026)