Transport & Logistics · Contact details
Bolt Contact Details
Bolt publishes no South African telephone number, so there is no Bolt head office contact number to call. Bolt customer service is available through the app, the support portal at bolt.eu/en-za/support and general support email southafrica@bolt.eu; Bolt Business support uses southafrica@bolt-business.com. Complaints can be submitted through the app or Bolt’s online complaint form, while drivers can get face-to-face help by appointment only at 29 Bond Street, Ferndale, Randburg, or 0A Odin Drive, Thornton, Goodwood.
Bolt customer service and official contact details
| What you need | Contact |
|---|---|
| In-app support | Help section of the Bolt app |
| Support portal | bolt.eu/en-za/support |
| General support email | southafrica@bolt.eu |
| Bolt Business support | southafrica@bolt-business.com |
| Complaint form | bolt.eu/en-za/legal/notice |
| Johannesburg Driver Engagement Centre, appointment only | 29 Bond Street, Ferndale, Randburg |
| Cape Town Driver Engagement Centre, appointment only | 0A Odin Drive, Thornton, Goodwood |
| facebook.com/BoltSouthAfrica | |
| instagram.com/bolt_southafrica | |
| X | x.com/Boltapp |
| Telephone | none published for South Africa |
The help section of the Bolt app is the primary support route for riders, drivers and couriers. The support portal is organised into separate sections for riders, drivers, fleet owners, couriers, restaurants and Bolt for Business, so choose the section that matches your role before selecting the problem. A driver query raised in the rider section will not reach the driver support team.
Bolt head office contact number
Bolt publishes no South African telephone number. That applies to general customer service as well as its listed Driver Engagement Centres, so a phone number presented elsewhere as Bolt customer service should be treated with suspicion. Bolt’s published South African routes are the app, bolt.eu/en-za/support, southafrica@bolt.eu and, where relevant, its complaint form or Driver Engagement Centres.
This is particularly important when support is needed during or after a ride. A fake ride-hailing support line can be used as a scam because the caller may know that you have recently taken a trip and may try to obtain information connected with payment details in the app. The page therefore does not substitute an unofficial number for the telephone contact Bolt does not publish.
Bolt customer service through the app and support portal
For a trip-related problem, raise the issue from within the trip in the app wherever possible. A request tied to a specific trip carries the trip record with it, which a fresh query does not. The support portal at bolt.eu/en-za/support is the reference route when you need the matching Bolt help article.
Bolt’s rider support articles cover situations including an item left in a car, a final price higher than expected, a driver asking for cash on an in-app payment trip, receipts, payment methods, the booking fee in South Africa, and account or data requests. Several of these have a self-service process, so reading the relevant article before opening a general support request can identify the correct next step.
- For a lost item, use the dedicated article and process rather than a general query because the issue is time-sensitive.
- For a pricing dispute, capture the trip receipt before contacting support.
- If a driver asks for cash on a trip you paid for in the app, Bolt publishes a specific article on that situation; report it rather than paying twice.
- For anything involving personal safety or a crime, contact the South African Police Service directly. An app support ticket is not an emergency channel.
Bolt office Johannesburg: Driver Engagement Centre in Randburg
The Bolt office in Johannesburg listed for driver support is the Driver Engagement Centre at 29 Bond Street, Ferndale, Randburg. Help at the centre is by appointment only. Appointments are booked online through the Driver Engagement Centre page at bolt.eu/en-za/driver/guide/driver-center, and Bolt says you must arrive on time or forfeit the appointment.
The Johannesburg Driver Engagement Centre assists with new driver or fleet registrations, driver account issues such as blocked accounts, adding a new vehicle, updating personal or banking information, and app onboarding. If your Bolt Driver app is blocked, book an appointment there or raise the issue through the app. See Bolt Randburg contact details for the centre’s page.
Bolt publishes no phone number for the Johannesburg centre. Its driver guide also lists a Cape Town Driver Engagement Centre at 0A Odin Drive, Thornton, Goodwood, where help is also by appointment only. Bolt lists no office in Durban or Sandton.
How to complain to Bolt
Bolt publishes no complaints phone number and no dedicated complaints email address for South Africa. For general feedback and trip problems, contact the Support Team through the app or email general support at southafrica@bolt.eu.
For a formal complaint, riders and drivers use bolt.eu/en-za/legal/notice. The form covers technical or compliance issues with your account, illegal content or activity, appeals against account suspension or termination, and disputes over money owed to you.
The complaint form asks for the platform, your name, the email used on your Bolt account, a detailed description with dates and the actions you have taken, your country, and optional photos or documents. Providing the requested account and incident details gives the complaint the information Bolt asks for in the form.
Bolt Business contact details
Bolt for Business has a separate South African support email at southafrica@bolt-business.com. General Bolt support uses southafrica@bolt.eu, so corporate-account queries should use the Bolt Business address rather than the general support mailbox.
Bolt operates ride-hailing in South African cities alongside food delivery, grocery delivery, e-bikes, scooters and car-sharing, and runs Bolt for Business for corporate accounts. The operating entity is Bolt Technology OÜ, an Estonian company.
Bolt Facebook, Instagram and X details
Bolt’s South African website links to the Bolt South Africa Facebook page at facebook.com/BoltSouthAfrica and Instagram account at instagram.com/bolt_southafrica. It links no separate South African X (Twitter) support account; the X link is Bolt’s global account at x.com/Boltapp.
Bolt support hours and office availability
Bolt lists no published support hours for the app because there is no telephone support line. In-app requests can be submitted at any time. The two Driver Engagement Centres are different: face-to-face help is by appointment only, booked through bolt.eu/en-za/driver/guide/driver-center.
The listed Driver Engagement Centre addresses are 29 Bond Street, Ferndale, Randburg, for Johannesburg and 0A Odin Drive, Thornton, Goodwood, for Cape Town. Bolt publishes no phone number for either centre.
Frequently asked questions
What is the Bolt head office contact number?
Bolt publishes no South African telephone number. Use the Bolt app, bolt.eu/en-za/support or the general support email southafrica@bolt.eu instead.
How do I contact Bolt customer service?
Use the Support section in the Bolt app, the support portal at bolt.eu/en-za/support or email southafrica@bolt.eu. Drivers can also book an appointment at a Driver Engagement Centre.
Where is the Bolt office in Johannesburg?
Bolt’s Johannesburg Driver Engagement Centre is at 29 Bond Street, Ferndale, Randburg. Help is by appointment only.
What is the Bolt complaints number?
Bolt publishes no complaints number or dedicated complaints email in South Africa. Complain through the app or the form at bolt.eu/en-za/legal/notice, or email general support at southafrica@bolt.eu.
Does Bolt have an office in Durban?
Bolt lists no Durban office and no Durban contact number. Its only listed centres are in Randburg and Goodwood; everyone else uses the app.
How do I communicate with Bolt?
Use the Support section in the Bolt app, the support portal at bolt.eu/en-za/support or the general support email southafrica@bolt.eu. Drivers can book an appointment at a Driver Engagement Centre.
Sources
The support structure, article topics and the statement about city offices on this page were read from Bolt’s own South African support portal at bolt.eu on 30 August 2026. The Driver Engagement Centre addresses were read from bolt.eu/en-za/driver/guide/driver-center, the complaint form from bolt.eu/en-za/legal/notice, and the social media links from the bolt.eu/en-za home page, all read 25 September 2026. Nothing has been inferred or taken from a directory. The support email addresses are listed on Bolt’s Johannesburg city page at bolt.eu/en-za/cities/johannesburg. Bolt publishes no South African telephone number, and this page does not supply one.