Transport & Logistics · Contact details
Bolt Randburg Contact Details
Bolt’s Randburg office is the Johannesburg Driver Engagement Centre at 29 Bond Street, Ferndale, Randburg. It exists for drivers, not for riders, and visits are by appointment only, booked through the Bolt driver guide. Bolt publishes no South African telephone number for the centre or for anything else: email general support at southafrica@bolt.eu and Bolt Business support at southafrica@bolt-business.com.
Bolt Randburg contact details at a glance
| Route | Details |
|---|---|
| Driver Engagement Centre, Johannesburg | 29 Bond Street, Ferndale, Randburg |
| Attendance | By appointment only, booked through the Bolt driver guide |
| Telephone | None published for South Africa |
| General support email | southafrica@bolt.eu |
| Bolt Business support email | southafrica@bolt-business.com |
| Rider and driver support | In-app help section and the online support portal |
Arrive on time. Bolt states plainly that you forfeit the appointment if you are late, and with only two centres nationally a forfeited slot is not easily replaced the same week.
Where the Bolt Randburg office is
- 29 Bond Street, Ferndale, Randburg, Johannesburg
- Ferndale is a commercial area of Randburg in the north-western part of Johannesburg
- This is the only Bolt centre in Gauteng
- The Cape Town centre is at 0A Odin Drive, Thornton, Goodwood
- No walk-in facility is published for riders anywhere in South Africa
If you are a rider with a problem from a trip, this address will not help you. There is no counter for passengers; the in-app help section attached to the specific trip is the only route, and raising it against the trip rather than as a general query is what gets it looked at.
What the Randburg centre handles for drivers
- New driver and fleet registrations
- Driver account issues, including blocked accounts
- Adding a new vehicle to an account
- Updating personal information, including banking details
- App onboarding and driver training support
For a new registration with a car, Bolt lists what to bring: a Huru criminal record check, a driving licence with a PrDP, a driver photo, and a cARscan vehicle inspection together with a valid licence disc. Registering without a car drops the vehicle items but keeps the rest.
How Bolt fits the wider rules for e-hailing drivers
- Bolt is an international ride-hailing and delivery platform operating in South Africa
- Drivers contract as independent partners rather than as employees, which shapes what the centre can and cannot resolve
- A professional driving permit, the PrDP, is a legal requirement for carrying passengers for reward and is issued by your licensing authority, not by Bolt
- E-hailing operating licences are issued by provincial transport authorities under the National Land Transport Act
- Criminal incidents should be reported to the South African Police Service with the trip details from the app
A blocked account is the most common reason drivers travel to the centre, and it is worth gathering the evidence before the appointment. Screenshots of the block notice, recent trip records and your documents in date order do more than argument on the day.
Frequently asked questions
Where is the Bolt office in Randburg?
The Johannesburg Driver Engagement Centre is at 29 Bond Street, Ferndale, Randburg. Ferndale sits in the north-west of Johannesburg, and this is the only Bolt centre in Gauteng.
Can I walk into Bolt Randburg without an appointment?
No. Visits are by appointment only, booked through the Bolt driver guide, and Bolt says you forfeit the appointment if you are late.
Does the Bolt Randburg office have a phone number?
No. Bolt publishes no South African telephone number at all. Use southafrica@bolt.eu for general support, the in-app help section, or the support portal.
Is the Bolt Randburg office for riders too?
No. The centre serves drivers and fleets. Riders with a trip problem use the in-app help section attached to the specific trip; there is no counter for passengers.
What documents do I need to register as a Bolt driver?
A Huru criminal record check, a driving licence with a PrDP, a driver photo and, if you register with a car, a cARscan vehicle inspection and a valid licence disc.
Sources
- Bolt driver guide, Bolt Help Centers page listing the Johannesburg and Cape Town engagement centres, bolt.eu, read 4 September 2026