British Airways CEO Contact Details

British Airways publishes no telephone number and no email address for its chief executive. What it does publish is a South African customer line, +27 10 344 0130, open Monday to Friday 07:30 to 17:00, and a press office mailbox, press.office@ba.com. Sean Doyle has been Chief Executive since October 2020 and Chairman since April 2021. We read this on britishairways.com and on the British Airways media centre on 24 September 2026.

British Airways contact numbers for South Africa

Bookings, changes and general enquiries	+27 10 344 0130, Monday to Friday 07:30 to 17:00
Existing holiday, hotel or car hire booking	+27 21 427 3477, daily 09:30 to 21:00
Customer Relations and claims	+27 10 344 0130, and the claims form on britishairways.com
Delayed baggage, Cape Town international	+27 21 936 3360 and +27 21 936 3361
Delayed baggage, Johannesburg international	+27 11 390 8500
Lost property, Cape Town	lpocpt@colossalaviation.co.za
Lost property, Johannesburg	lostpropertyjnb@colossalaviation.co.za
Group bookings of ten or more	Through a travel agent, or the group quote form on britishairways.com
Media enquiries	press.office@ba.com
Executive office	None published

British Airways also runs an assistant on its own site that can hand you to a human adviser outside those hours, which is worth using when the South African line is closed.

Who the chief executive is

British Airways states on its own media centre that Sean Doyle was appointed Chief Executive in October 2020 and Chairman in April 2021. He first joined the airline in 1998 and ran Aer Lingus before returning to it.

That page is a biography rather than a contact route. The only address attached to it is the press office, and the press office exists for journalists. press.office@ba.com covers the United Kingdom, Europe, Africa and Asia Pacific, and americas.newsroom@ba.com covers North America. The airline says the press office is closed between 18:00 and 08:00 on weekdays, and at weekends and on public holidays.

Why writing to the chief executive slows you down

A letter addressed to an airline chief executive is opened by the customer relations team, which is where it was going to end up anyway. The difference is that it arrives with no case reference attached, so the first thing that happens is that somebody has to open one and ask you for the whole story again.

Start on the complaints and claims page on britishairways.com instead. It opens a case and gives you the reference that every later call or email can be attached to. Have these to hand before you start:

• The booking reference, six letters and numbers in the pattern AB2CD3, from your confirmation email.
• The flight number, the date, and the airport where the problem happened.
• Receipts, if you are claiming expenses after a delay or a cancellation.
• The baggage file reference, if a bag is missing.

The baggage addresses look wrong but are not

Both South African lost property addresses end in colossalaviation.co.za rather than ba.com. That is not an error and it is not somebody impersonating the airline. British Airways publishes those two addresses itself, on its own contact page, for lost property at Cape Town and at Johannesburg.

The same page gives World Tracer station codes, CPT146 for Cape Town and JNB146 for Johannesburg, and marks both stations as covering international flights only. Quote the station code along with your file reference when you chase a delayed bag, because that is what the tracing system searches on.

What this page will not carry

There is no direct line, no personal mailbox and no home address for Sean Doyle or for anyone else at the airline on this page, and adding one is not something we will do on request.

The reason is practical rather than ceremonial. A personal line sitting high in search results is exactly what lends a fraudulent call its credibility, and the person who gets hurt is whoever believed it. Numbers attached to named executives do circulate on data broker sites. Those are guesses sold as facts, and we do not republish them.

Numbers that are not British Airways

Airline support is one of the most heavily impersonated categories in search, because a stranded passenger will ring almost anything.

• Take the number off britishairways.com yourself rather than from a paid search result or a reply on social media.
• British Airways does not charge a fee to rebook you on a disrupted flight and does not ask for a card number to release a refund. A caller who wants either is not the airline.
• Nobody at the airline needs your card PIN, your online banking password or a one time PIN from your bank.
• If a call feels wrong, end it and dial 010 344 0130 yourself. Do not call back a number the caller gave you.

Frequently asked questions

What is the British Airways Ceo contact number?

The numbers listed on this page for British Airways Ceo are +27 10 344 0130 (Bookings, changes and general enquiries) and +27 21 427 3477 (Existing holiday, hotel or car hire booking).

What is the British Airways Ceo email address?

The email address listed on this page is lpocpt@colossalaviation.co.za (Lost property, Cape Town).

How do I know these British Airways Ceo details are correct?

We only list details read from the official website or channels of British Airways Ceo, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.

Sources

• The British Airways telephone numbers and addresses page for South Africa on britishairways.com, for the customer line and its hours, the holiday and car hire line, the customer relations number, the Cape Town and Johannesburg baggage numbers, the two lost property addresses, the World Tracer station codes and the group booking rule (read 24 September 2026)
• The British Airways media centre on mediacentre.britishairways.com, for Sean Doyle’s title and appointment dates, the press office addresses and the press office hours (read 24 September 2026)

Contact routes change. Where anything here differs from what British Airways publishes on its own site, the airline’s page is the authority.