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Buffalo Contact Details

Verified 16 September 2026Updated 6 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

For a BUFFALO courier parcel, call 010 510 9307, send a WhatsApp to 067 758 6614 or email support@buffaloex.co.za, with the tracking number in hand. One telephone number and one WhatsApp number serve both the enquiry desk and the sales desk, so say at the start whether you are receiving a parcel or sending one. These details were read on buffaloex.co.za, the South African site of Buffalo International, on 16 September 2026.

ContactDetails.co.za is an independent directory. It is not BUFFALO and cannot see a parcel, a delivery route or a claim.

BUFFALO courier contact channels

What it is forContact
Tracking a parcelTrack My Order page on buffaloex.co.za (enter the tracking number), or the BUFFALO app
Parcel problems and international enquiries010 510 9307, support@buffaloex.co.za, WhatsApp 067 758 6614
Booking a courier, quotes and sales010 510 9307, sales@buffaloex.co.za, WhatsApp 067 758 6614; bookings through the client login at customer.buffaloex.co.za
Written general enquiry or problem reportContact form on buffaloex.co.za, with “General enquiry” and “Report a problem” options
Owner drivers and jobsOwner Driver Application page, and the careers portal linked as “Join us”

BUFFALO does not publish operating hours for any of these channels.

What the BUFFALO tracking number does and what the app adds

Tracking starts on the Track My Order page of buffaloex.co.za, where the tracking number from your booking or dispatch message is entered. The BUFFALO app offers the same tracking and is linked on the site from Google Play, the Apple App Store and Huawei AppGallery, so the status of a parcel can be checked without calling the enquiry desk on 010 510 9307.

What BUFFALO provides

Buffalo International describes itself as a logistics provider offering eCommerce fulfilment, international logistics and courier services across South Africa. Its about page says the company opened new distribution centres in South Africa in October 2022, and that its team aims for a lead time of 7 to 14 days from China to the final destination. The site also sets out the benefits of the SARS Authorised Economic Operator (Security) programme for Buffalo SA, which concerns customs clearance and supply chain security.

Several unrelated organisations share the word “Buffalo”. Buffalo City Metropolitan Municipality in East London and the Buffalo Toyota dealership each have their own pages on this site, linked at the end of this paragraph; they are not connected to the courier.

Where BUFFALO is based, and the delivery claim rules

BUFFALO’s website does not publish a physical address, a depot list or collection-point hours. Its privacy policy page gives only the same telephone number and email addresses. If a delivery driver asks you to collect a parcel somewhere, confirm the address with 010 510 9307 before you travel.

The Conditions of Carriage on the site set out several rules worth knowing before you sign for a parcel:

  • Damage must be written on the driver’s run sheet when the parcel is received, and a formal written claim must reach the courier within 7 days of delivery.
  • A claim for non-delivery must be made in writing within 30 days of the courier receiving the goods. A claim not made in writing and in time is treated as waived.
  • Liability for loss or damage is capped at R500 per parcel (per bar-coded label), subject to the other clauses.
  • Goods are stored for a maximum of seven days.

Getting a parcel problem resolved

Check the parcel status on the Track My Order page first, then use “Report a problem” on the contact form and quote your tracking number. For damage or a missing parcel, put the claim in writing to support@buffaloex.co.za inside the 7-day or 30-day window, and keep photos and the tracking number. If there is no reply, follow up on 010 510 9307 or WhatsApp 067 758 6614 and ask for a reference number. An unresolved consumer complaint about the service can go to the Consumer Goods and Services Ombud on 0860 000 272, WhatsApp 081 335 3005 or info@cgso.org.za.

BUFFALO’s footer links to a Fraud Awareness page, but it carried no text when it was read on 16 September 2026. Treat any SMS or email asking for an extra fee to release a parcel with caution, and check it against the official numbers above before you pay anything.

Frequently asked questions

What is the Buffalo courier contact number?

Call 010 510 9307. The same number serves parcel problems and international enquiries as well as bookings, quotes and sales, and the WhatsApp line 067 758 6614 carries both too.

How do I track a BUFFALO parcel?

Enter the tracking number on the Track My Order page of buffaloex.co.za, or use the BUFFALO app. If the status does not explain the problem, call 010 510 9307 or email support@buffaloex.co.za with the tracking number ready.

What is the BUFFALO email address?

support@buffaloex.co.za for parcel problems and international enquiries, and sales@buffaloex.co.za for bookings, quotes and sales. Claims for damage or non-delivery must reach the support address in writing within 7 days of delivery or 30 days of the courier receiving the goods.

How do I book a BUFFALO courier?

Bookings go through the client login at customer.buffaloex.co.za, or by calling 010 510 9307, emailing sales@buffaloex.co.za or messaging WhatsApp 067 758 6614.

Sources

  • buffaloex.co.za: Contact Us, Support, Track My Order, About Us, Conditions of Carriage and Privacy Policy pages, read 16 September 2026
  • cgso.org.za published contact details