The City of Cape Town runs a single Customer Call Centre for most municipal queries, including accounts, water, electricity and motor vehicle registration, alongside dedicated emergency and fraud lines.
City of Cape Town contact details
| Customer Call Centre | 0860 103 089 |
| General email | [email protected] |
| Accounts email | [email protected] |
| General fax | 086 201 1017 |
| Switchboard | 021 400 1111 |
| Emergencies (fire, flood, other) | 021 480 7700 or 112 (toll-free) |
| Fraud hotline | 0800 323 130 |
| Physical address | Civic Centre, 12 Hertzog Boulevard, Cape Town, 8001 |
| Postal address | Private Bag X9181, Cape Town, 8000 |
Source: capetown.gov.za, General contact-us page.
Call Centre options
When you call 0860 103 089, you will be routed by option: Option 1 for accounts and general queries (Monday to Friday 07:00 to 21:00, Saturdays 08:00 to 14:00, Sundays and public holidays 09:00 to 13:00), Option 2 for water queries (24/7), Option 3 for electricity queries (24/7), and Option 4 for motor vehicle queries (Monday to Friday 07:30 to 17:00).
Related City of Cape Town pages
- City of Cape Town accounts contact details
- City of Cape Town water contact details
- City of Cape Town service request contact details
- City of Cape Town electricity fault contact details
- City of Cape Town complaints contact details
FAQs
- What is the main City of Cape Town phone number? The Customer Call Centre on 0860 103 089 handles most queries, routed by option depending on your issue.
- How do I report a fraud concern? Use the City’s Fraud hotline on 0800 323 130.
- What is the emergency number? Call 021 480 7700, or 112 toll-free from a mobile phone, for fire, flood or other emergencies.