Retail · Contact details
Woolworths Contact Details
The Woolworths contact number is 0860 022 002, Woolworths General Enquiries, with email to custserv@woolworths.co.za; the line is open Monday to Friday 08:00 to 17:30, Saturday 08:00 to 17:00, and Sundays and public holidays 09:00 to 13:00. Woolworths Shelly Beach is at Shelly Beach Shopping Centre, Main Road, Shelly Beach, 4265, telephone 039 315 8000, and sells clothing, food and homeware. Online orders are handled on 0860 100 987 or shop@woolworths.co.za. Every detail below was read from the Woolworths Contact Us page and store locator on woolworths.co.za on 16 September 2026.
Woolworths Shelly Beach contact details and hours
| Woolworths Shelly Beach | Details |
|---|---|
| Telephone | 039 315 8000 |
| Address | Shelly Beach Shopping Centre, Main Rd, Shelly Beach, 4265 |
| Monday to Thursday | 08:30 to 18:00 |
| Friday | 07:30 to 19:00 |
| Saturday | 08:30 to 17:00 |
| Sunday | 09:00 to 17:00 |
| Departments | Clothing, Foods, Homeware |
The nearest other Woolworths in the store locator is Woolworths Hibiscus Mall in Margate, about 9 km away, at Hibiscus Mall, corner of Wartski and Windsor Drive, Margate, 4275, telephone 039 312 8960. It is open Monday to Thursday and Saturday 08:00 to 19:00, Friday 07:00 to 19:00 and Sunday 08:00 to 18:00, and the locator lists Foods, a WCafe and a coffee cart there. Hours can change on public holidays, so check the Woolworths store locator or call the store before you go.
Woolworths national contact numbers
| Department | Contact | Hours |
|---|---|---|
| General enquiries (products and in-store services) | 0860 022 002; +27 21 407 7002 from abroad; custserv@woolworths.co.za; fax 021 407 3995 | Mon to Fri 08:00 to 17:30; Sat 08:00 to 17:00; Sun and public holidays 09:00 to 13:00 |
| Woolworths Online | 0860 100 987; +27 21 407 6137; shop@woolworths.co.za | Mon to Fri 08:00 to 19:30; Sat 08:00 to 17:00; Sun 08:00 to 14:00; public holidays 08:00 to 17:00 |
| MyDifference rewards | 0861 502 050; +27 21 407 7003; rewards@woolworths.co.za | Mon to Fri 08:00 to 17:30; Sat 08:00 to 17:00; Sun and public holidays 09:00 to 13:00 |
| Woolworths Financial Services (store card, credit card, loans) | 0861 50 20 20; +27 21 411 5000; queries@wfs.co.za; complaints@wfs.co.za | Every day, including public holidays, 07:30 to 21:00 |
| Corporate sales | CorporateSales@woolworths.co.za |
The General Enquiries, Online and MyDifference call centres are closed on Christmas Day and New Year’s Day.
Which Woolworths contact to use
For a question about a product you bought at Woolworths Shelly Beach, or about stock, the store’s hours or its services, call the store on 039 315 8000. For product complaints and in-store services in general, Woolworths’ Contact Us page calls 0860 022 002 the Customer Help Line. Orders placed on woolworths.co.za go to Woolworths Online on 0860 100 987, and questions about MyDifference points and rewards go to 0861 502 050. Your Woolworths store card, credit card or personal loan is managed by Woolworths Financial Services on 0861 50 20 20, which is open until 21:00 every day. Woolworths Financial Services (Pty) Ltd is an authorised financial services provider (FSP 15289) and registered credit provider (NCRCP 49).
Submit a query online
Woolworths’ Contact Us page has a “Submit a query” form. You choose a department: online shopping at woolworths.co.za, Woolworths Financial Services, the Woolworths Customer Help Line for products and in-store services, the Woolworths Difference Card, Woolworths LittleWorld or Woolworths WRewards. Then choose a topic, and enter your name, email address, contact number and a message of up to 512 characters. Woolworths asks you not to send information it has not requested.
Returning items to Woolworths Shelly Beach
Woolworths’ Returns and Refunds FAQ says in-store purchases can be refunded or exchanged within 60 days, with the original tax invoice and the items in their original condition; the original packaging is not required. If you do not have your till slip and the store cannot recall the transaction through your loyalty card, Woolworths refunds at the current system price on a refund card. An original proof of purchase is always needed for items with a guarantee of 12 months or longer, such as cellphones and small appliances. For hygiene reasons, opened pierced earrings, underwear (excluding bras and underwear tops), opened branded beauty products and some opened baby items cannot be returned, and airtime and gift cards are not refundable. Clearance sale items can be returned within 10 days of the final reduction date.
Sources
- Woolworths Contact Us page, woolworths.co.za/contactus, read 16 September 2026
- Woolworths store locator (KwaZulu-Natal, Shelly Beach search), woolworths.co.za/storelocator, read 16 September 2026; Returns and Refunds FAQ, woolworths.co.za/help/faqs, read 16 September 2026