Cashbuild is a South African retailer of building materials and hardware, trading through stores across southern Africa. The contact routes below were read from the Cashbuild website on 31 August 2026.
Official contact channels
- Head office telephone: 011 248 1500
- WhatsApp: the Send Us a WhatsApp option on cashbuild.co.za
- Head office: 2 Handel Road, Ormonde, 2091, Johannesburg South
Cashbuild publishes 011 248 1500 under Give Us a Call, and that is the general number. Be careful with the other three numbers on the same page – they belong to the tip-off line rather than to customer service, and are set out separately below. Phoning an anonymous ethics hotline about a delivery will not get your delivery resolved.
What this organisation provides
Cashbuild sells building materials, hardware and related products, largely to owner-builders, small contractors and rural customers, through a store network rather than online-first. Because the business is store-led, most practical questions – whether a product is in stock, what a delivery to a specific address would cost, when an order will arrive – are answered by the individual store rather than by head office.
Use the store locator on the Cashbuild website to find the branch you dealt with, and start there. Head office is the right destination for a complaint the store has failed to resolve, for corporate matters, or for anything concerning the conduct of staff.
Address and operating information
The head office is at 2 Handel Road, Ormonde, 2091, in Johannesburg South, and Cashbuild publishes a Get Directions link to it. This is a corporate office rather than a store – do not travel there to buy materials or collect an order.
Cashbuild does not publish head office operating hours or individual store telephone numbers on its main contact page. Store trading hours differ by branch and are shorter on Sundays and public holidays, so confirm with the branch before travelling, particularly for a collection.
Support and escalation routes
Cashbuild runs an anonymous tip-off line for reporting unethical or illegal conduct. It is a separate service from customer care, and it is reachable three ways:
- Toll-free: 0800 005 502
- Share call: 0860 100 582
- International: +27 31 571 5385
These carry a Durban dialling code rather than the Johannesburg code of head office, which is consistent with the hotline being run by an independent provider. That independence is the point: reports can be made anonymously without passing through Cashbuild staff. Use it for theft, fraud, or misconduct by an employee or supplier – not for an ordinary service complaint.
For a purchase, refund, guarantee or delivery dispute the store could not resolve, escalate to head office on 011 248 1500 with your receipt and the store name. Beyond that, retail purchases are covered by the Consumer Protection Act, administered by the National Consumer Commission. Keep proof of purchase – for building materials, the invoice is also what a supplier guarantee claim will depend on.
Sources
- cashbuild.co.za contact page, read 31 August 2026