Rosebank College is a private higher education provider with campuses in most major South African cities. Every number and mailbox below was read from the Rosebank College contact page on 31 August 2026. One thing to know before you dial: the college publishes its student-facing channels under the rbi.ac.za domain and increasingly presents itself as Rosebank International, so replies may arrive from an rbi.ac.za address even though you contacted Rosebank College. That is the same institution, not a phishing attempt.
Official contact channels
- General telephone: 0861 253 276
- WhatsApp: 087 240 6457
- Student account queries: 087 109 1828
- Customer services: 087 703 6461
- General email: [email protected]
- Ethics hotline email: [email protected]
The college splits its phone support in a way that matters. The 087 109 1828 line is labelled specifically for student account queries, meaning fees, statements, payment arrangements and account balances. The 087 703 6461 line is general customer services. If your question is about money owed or paid, the account line will resolve it faster because general customer services will usually transfer you there anyway.
Admissions and student support
Applications are handled through the Apply Now route on the college website, with the general 0861 253 276 line and [email protected] mailbox as the human fallback. Prospective students asking about entry requirements, programme availability at a specific campus, or intake dates should use those general channels rather than the student account line, which serves people who already have a student number.
Before you contact admissions, have your identity document number, your final school results or most recent academic transcript, and the name of the campus and programme you are interested in. Registered students should quote their student number in every message. The college also runs a WhatsApp channel on 087 240 6457, which is the quickest route for short status questions such as whether a document has been received.
Campus and address information
Rosebank College lists the following campus locations on its contact page:
- Bloemfontein
- Braamfontein
- Cape Town
- Durban
- Nelson Mandela Bay
- Mbombela, formerly Nelspruit
- Polokwane
- Pretoria
- RI Online, the distance and online learning option
The college does not publish individual street addresses or per-campus direct telephone numbers on its main contact page. Campus detail pages are reached from that page. Because campuses relocate and intakes differ by site, confirm the physical address with the general line before travelling to submit documents in person.
Escalation routes
Raise an academic or administrative complaint with the campus first, then with customer services on 087 703 6461, keeping a written record and a reference for each contact. For conduct matters the institution runs a separate ethics channel, which exists precisely so that reports do not have to go through the people they concern:
- Ethics hotline email: [email protected]
Private higher education in South Africa is regulated by the Department of Higher Education and Training, which maintains the register of private higher education institutions, and by the Council on Higher Education for programme accreditation. If an unresolved complaint concerns registration or accreditation status rather than service, those bodies are the correct destination. Verify the institution and programme registration numbers with the college in writing before escalating.
Sources
- rosebankcollege.co.za contact page, read 31 August 2026