Banking & Finance · Contact details
Finbond Contact Details
For Finbond loans, call head office on 012 460 7288 or 086 000 4249, SMS “credit” to 30635, or use Finbond’s online personal-credit application form. The general email address is deposit@finbond.co.za, while fraud, complaints and whistleblowing have separate contact routes.
Finbond loans contact number and main contact details
| Head office telephone | 012 460 7288 |
|---|---|
| Alternative telephone | 086 000 4249 |
| deposit@finbond.co.za | |
| Fax | 012 460 7285 or 086 620 9267 |
| Address | Rigel Office Park, 446 Rigel Avenue South, Erasmusrand, Pretoria, 0181 |
| Postal | PO Box 2127, Brooklyn Square, 0075 |
Finbond Mutual Bank’s main head office number is 012 460 7288, with 086 000 4249 as the alternative. Head office is at Rigel Office Park, 446 Rigel Avenue South, Erasmusrand, Pretoria, 0181. These details were read on finbondmutualbank.co.za on 24 September 2026.
There is an important one-digit difference between the head office telephone and fax. 012 460 7288 is the phone and 012 460 7285 is the fax. If a call does not connect to a person, check that you have not dialled the fax number.
If possible, use 012 460 7288. The page identifies it as an ordinary Pretoria landline that is usually covered by bundled minutes. The alternative 086 000 4249 uses a share-call style prefix and is charged separately, so the page does not describe it as free.
Finbond loans apply online, by SMS or at a branch
Finbond publishes no separate loans call centre number. For a Finbond loan, you can use the SMS route, complete the online application form or apply at a branch. For loan questions by phone, use head office on 012 460 7288 or 086 000 4249.
| Loan route | How to use it |
|---|---|
| SMS for a personal loan | SMS “credit” to 30635 |
| SMS for credit or account applications | SMS “mybank” to 30635 (R1.00 per SMS) |
| Online loan application | Application form at finbondmutualbank.co.za/products/personal-credit/apply |
| Loan questions by phone | 012 460 7288 or 086 000 4249 |
Finbond describes its short-term unsecured personal loan as R500 to R25 000, with up to 24 months to repay, fixed monthly instalments and no security needed. Finbond says it will contact you back after you complete the online form.
What you need to apply for a Finbond loan
- A certified copy of your ID
- Your latest 3 months’ payslips
- Your latest 3 months’ bank statements
- Certified proof of address
Finbond SMS number 30635
Finbond uses the single SMS shortcode 30635 for credit or account applications, fraud reports, complaints and anonymous whistleblowing. The word in the SMS determines which route receives the message.
| SMS this word to 30635 | What it reaches |
|---|---|
| mybank | Credit or account applications |
| FRAUD | The fraud hotline |
| COMPLAINTS | The complaints desk |
| WHISTLE | The anonymous whistleblower line |
Finbond states that these SMSs cost R1.00. Because the keyword routes the message, use the relevant word exactly. The same shortcode, 30635, is used for all four routes.
Finbond loans WhatsApp number
Finbond Mutual Bank publishes no WhatsApp number of its own. Its published alternatives are the site’s chat widget, the SMS keywords “mybank” or “credit” to 30635, and the telephone numbers 012 460 7288 and 086 000 4249.
The only WhatsApp number printed on Finbond’s site belongs to another organisation on its complaints page, not to Finbond. The page therefore advises caution with a “Finbond WhatsApp” number that does not appear on finbondmutualbank.co.za.
Finbond branches, trading hours and opening times
Finbond Mutual Bank says it has 213 branches. Finbond Group puts its South African branch network at 539 branches across all eight provinces it lists, including 92 in the Western Cape, 86 in KwaZulu-Natal, 84 in the Eastern Cape and 74 in Gauteng.
Neither finbondmutualbank.co.za nor finbondgroup.com publishes a branch list, branch phone numbers or branch trading hours, and head office hours are not published either. To find your nearest Finbond branch, or check whether a branch such as Korsten, Denlyn, Germiston, Alberton, Athlone or Kuilsrivier is open today, call head office on 012 460 7288 or 086 000 4249.
Finbond Mutual Bank card expired
Finbond publishes no separate card-replacement line. If your Finbond Mutual Bank card has expired, contact head office on 012 460 7288, email deposit@finbond.co.za, or visit your branch.
Finbond fraud line, complaints and whistleblowing
For fraud or a complaint, Finbond uses 086 000 0471. Anonymous whistleblowing has its own telephone number, 087 980 7685. Each route also has a dedicated email address and an SMS keyword for 30635.
| Channel | Telephone | SMS to 30635 | |
|---|---|---|---|
| Fraud hotline | 086 000 0471 | fraudhotline@finbond.co.za | FRAUD |
| Complaints | 086 000 0471 | complaints@finbond.co.za | COMPLAINTS |
| Whistleblower, anonymous | 087 980 7685 | whistleblower@finbond.co.za | WHISTLE |
Fraud and complaints share one number, 086 000 0471. State whether you are calling about fraud or a complaint at the start because the published telephone number is the same for both.
The whistleblower route is described as anonymous and uses 087 980 7685, whistleblower@finbond.co.za or the SMS keyword WHISTLE. Finbond invites reports of misconduct, fraud, harassment or policy violations through this route.
Putting a Finbond complaint in writing
For a complaint that you want recorded in writing, Finbond also publishes a route to its compliance function.
| Compliance email | compliance@finbond.co.za |
|---|---|
| Compliance fax | 012 460 7285, marked for the attention of Compliance |
| Postal | PO Box 2127, Brooklyn Square, 0075 |
The bank asks you to start with your own branch manager or consultant and escalate only if that does not resolve the matter. It says receipt of a written complaint is acknowledged in writing and that you are told the outcome of the investigation, so keep the acknowledgement. The page also advises attaching copies of the relevant documents with the first message rather than waiting to be asked.
Checking that contact details really belong to Finbond
Finbond is described on the page as a mutual bank rather than an ordinary commercial bank. It publishes three registrations that can be checked against communications claiming to come from Finbond.
| Banking licence, South African Reserve Bank | 01102 |
|---|---|
| Financial services provider licence | FSP 44907 |
| National Credit Regulator certificate | NCRCP6172 |
Finbond’s published channels on this page include a Pretoria landline, two 086 numbers, one 087 number and email addresses ending in @finbond.co.za. A message from a free email provider, or one presenting a mobile number as the bank’s contact, does not match the published contact details listed here.
If something arrives claiming to be from Finbond and you are unsure, the page advises not replying to it. Instead, call 012 460 7288 yourself or SMS FRAUD to 30635.
Frequently asked questions
What is the Finbond loans contact number?
Finbond publishes no separate loans call centre. For loan questions, call head office on 012 460 7288 or 086 000 4249. You can also SMS “credit” to 30635 or use the online application form.
Can I apply for Finbond loans online?
Yes. The published online application form is at finbondmutualbank.co.za/products/personal-credit/apply. Finbond says it will contact you back after you complete the form.
Can I apply for a Finbond loan by SMS?
Yes. SMS “credit” to 30635 for a personal loan, or “mybank” to 30635 for credit or account applications. Finbond states that the SMS costs R1.00.
Does Finbond have a WhatsApp number?
Finbond Mutual Bank publishes no WhatsApp number of its own. Use 012 460 7288, 086 000 4249, the site chat widget or SMS 30635.
What are Finbond’s trading hours?
Finbond does not publish branch or head office trading hours. Call 012 460 7288 or 086 000 4249 to check whether a branch is open.
How do I report fraud to Finbond?
Call 086 000 0471, email fraudhotline@finbond.co.za or SMS FRAUD to 30635.
Sources
- Finbond Mutual Bank contact page on finbondmutualbank.co.za, for the head office telephone and fax numbers, the physical address, the deposit email address, the SMS shortcode and its four keywords, and the fraud, complaints and whistleblower numbers and mailboxes (read 24 September 2026)
- Finbond Mutual Bank contact page on finbondmutualbank.co.za/contact, for the loan SMS keyword, the head office numbers, the absence of a loans line and the card route (read 26 September 2026)
- Finbond personal credit page on finbondmutualbank.co.za/products/personal-credit and its application form at /products/personal-credit/apply, for loan amounts, terms, documents and the “credit” SMS (read 26 September 2026)
- Finbond complaints page on finbondmutualbank.co.za/support/complaints and the finbondmutualbank.co.za homepage, for the WhatsApp check and the 213 branch count (read 26 September 2026)
- Finbond Group homepage on finbondgroup.com, for the 539 South African branches by province (read 26 September 2026)