Healthcare · Contact details
Netcare Contact Details
Netcare’s customer service centre is 0860 638 2273, with email to customer.service@netcare.co.za. Hospital account queries have a different number, 010 205 7335. Head office is at 76 Maude Street, Sandton. We read this on netcare.co.za on 24 September 2026.
Official contact details
| What you need | Contact | Hours |
|---|---|---|
| Customer service centre | 0860 638 2273, customer.service@netcare.co.za | Mon to Fri, 08:00 to 16:00 |
| Hospital account queries | 010 205 7335, PAL@netcare.co.za | Mon to Fri, 08:00 to 17:00 |
| Fraud and ethics hotline | 0860 372 831, fraud@netcare.co.za | Anonymous |
| Investor relations | ir@netcare.co.za | – |
| Head office | 76 Maude Street, corner West Street, Sandton, 2196 | – |
The main number spells the name
Netcare publishes its customer service number as 0860 NETCARE and gives the translation itself: 0860 638 2273.
NETCARE is seven letters, so the number has one more digit than the usual 0860 format. If you have been dialling nine digits and failing, that is why. It is 0860 638 2273, ending 2273.
Hospital accounts is a separate department
A bill from a Netcare hospital does not go to the customer service centre.
Account queries go to 010 205 7335, and the email address is PAL@netcare.co.za. That address is worth writing down, because no one would guess it from the department’s name.
There is also a call-back service. Netcare says to SMS your ID number, the patient’s name and the hospital to 43235, and its team will call you back. For a billing query that is often easier than holding.
The two centres close at different times
Both run Monday to Friday only, but they do not keep the same hours, and the difference catches people at the end of the day.
The customer service centre closes at 16:00. Hospital accounts stays open until 17:00, an hour longer.
So at half past four on a weekday you can still reach accounts, but not customer service. Neither operates at weekends, and a hospital matter outside those hours should go to the facility itself, which is staffed around the clock.
Netcare asks you to start at the hospital
This is Netcare’s stated process, and following it will get a complaint resolved faster than going to head office first.
Netcare encourages patients to bring concerns or complaints immediately to the management or customer care team at the facility where they are receiving or received care. Compliments and enquiries about a specific facility should likewise go to that facility.
Only if the facility’s customer care team does not resolve it to your satisfaction does Netcare ask you to escalate, to customer.service@netcare.co.za or 0860 638 2273.
The online form reflects this. It asks whether your query is hospital related, then for the province and hospital, and offers reasons including complaint, enquiry, patient feedback, education and training, suggestion and compliment. It also asks whether you are still in the hospital, which affects how urgently it is handled.
Head office
Netcare Limited’s head office is at 76 Maude Street, corner West Street, Sandton, 2196. Netcare publishes GPS coordinates for it as well, at -26.104648, 28.055618.
Head office is a corporate address, not a patient service point. Netcare publishes no general head office telephone number, which is deliberate: patient matters go to the facility or the customer service centre.
On jobs, Netcare states that it only considers applications for positions advertised on its Vacancies page and does not respond to unsolicited CVs sent through any other channel. Emailing a CV to customer service or to head office will not reach anyone.
Reporting fraud
Netcare runs a Fraud and Ethics Hotline on 0860 372 831, with an email address at fraud@netcare.co.za, and states that reports can be made anonymously.
Use it for suspected fraud or unethical conduct rather than for a billing dispute. A bill you believe is wrong is an accounts matter on 010 205 7335; a bill you believe is dishonest is a different conversation.
Investor matters go to ir@netcare.co.za, and Netcare runs a separate investor website at netcareinvestor.co.za.
Frequently asked questions
What is the Netcare contact number?
The numbers listed on this page for Netcare are 0860 638 2273 (Customer service centre), 010 205 7335 (Hospital account queries) and 0860 372 831 (Fraud and ethics hotline).
What is the Netcare email address?
The email address listed on this page is ir@netcare.co.za (Investor relations).
How do I know these Netcare details are correct?
We only list details read from the official website or channels of Netcare, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Netcare contact page, netcare.co.za/Contact-Us, for the customer service, accounts, fraud and investor contacts and mailboxes, the operating hours of both centres, the SMS call-back line, the complaints escalation process, the vacancies statement and the head office address and coordinates (read 24 September 2026)
- Netcare home page, for the facility finder services (read 24 September 2026)