SAA Contact Details

SAA’s main contact number is 011 978 1111, open daily 06h00 to 01h00 including weekends and public holidays. That reservations line is also the number for a cancelled or moved flight. Lost or damaged baggage is 011 978 3733 and customer services email is SAAcustomerservice@flysaa.com.

SAA contact numbers and email addresses

What you need	Contact	Hours, SAST
Reservations and flight disruptions	011 978 1111	Daily 06h00 to 01h00, weekends and public holidays included
General reservation enquiries	ReservationsJNB@flysaa.com	As above
Lost or damaged baggage	011 978 3733	Daily 06h00 to 19h00
Voyager	011 978 1234	Daily 06h00 to 01h00
Customer services	SAAcustomerservice@flysaa.com	Weekdays 08h00 to 16h30, closed weekends and public holidays
Website problems	webhelp@flysaa.com	Not published

The reservations line is the one with real coverage. It runs nineteen hours a day, every day of the year, which the other channels do not.

SAA hours: three different schedules

SAA runs three schedules, and “SAA is closed” usually means you picked the wrong channel.

• Reservations, 011 978 1111: daily 06h00 to 01h00, open weekends and public holidays.
• Customer services email: weekdays 08h00 to 16h30 only, explicitly closed on weekends and South African public holidays.
• The social media care team: Monday to Friday 07h00 to 19h00, Saturday and Sunday 07h00 to 16h00.

So on a Sunday afternoon the phone and the social team are working and the customer services mailbox is not. Something going wrong at the airport on a public holiday belongs on 011 978 1111, not in an email.

If your SAA flight has been cancelled or moved

For a cancellation, a time change or a schedule change, call 011 978 1111 to be rebooked. Email to webhelp@flysaa.com is offered as the alternative, with SAA’s own warning that email turnaround may take longer than expected. Take that warning at face value: a disrupted flight is a phone call, not an email.

SAA refunds: where you bought the ticket decides the route

Tickets bought directly from SAA: apply through the refund application on SAA’s own site, and follow up there.

Tickets bought through a travel agent or an online travel agent: SAA will not take the application. The agent submits it electronically on your behalf, and SAA says the process then completes within 60 working days of receiving it. Any follow-up goes to the agent, not to SAA. Sixty working days is roughly three calendar months, so plan on that rather than on a few weeks.

SAA cargo contact numbers

When	Number
Weekdays 08h00 to 17h00	011 978 3366 or 011 978 1119
Saturdays, Sundays and public holidays 08h00 to 13h00	083 419 8672

Cargo enquiries by email go to SAACargoReservations@flysaa.com. The weekend cargo number is a different one entirely, not a diversion of the weekday lines.

SAA’s old contact web address loops forever

SAA’s older regional contact address redirects to a different subdomain, which redirects straight back to itself. The redirect target even carries an explicit port number. A browser following it will loop until it gives up. The working contact entry sits under help, then customer support, then contact us on SAA’s own site menu, so reach it from there rather than by typing or reusing an old address.

Regional office mailboxes SAA publishes

SAA’s contact page lists its offices across Africa and beyond, and for many of them the only address given is a named employee’s personal work mailbox in the form of their own name. ContactDetails.co.za does not republish those. They belong to individuals, they change when people move on, and a public list of named staff addresses is exactly what phishing campaigns are built from. The role-based addresses and switchboard numbers above reach the same airline and keep working.

Frequently asked questions

What is the SAA contact number?

Call 011 978 1111 for reservations and flight disruptions, daily 06h00 to 01h00 including weekends and public holidays. Baggage is 011 978 3733 and Voyager is 011 978 1234.

What is the SAA call centre number for a cancelled flight?

The same line: 011 978 1111. SAA asks passengers to phone it to be rebooked after a cancellation, time change or schedule change, because email turnaround may take longer than expected.

What is the SAA reservations email address?

ReservationsJNB@flysaa.com for general reservation enquiries, and SAACargoReservations@flysaa.com for cargo. The reservations phone line is answered far longer than either mailbox, daily 06h00 to 01h00.

What are SAA’s operating hours?

Reservations 011 978 1111 runs daily 06h00 to 01h00; baggage 011 978 3733 runs daily 06h00 to 19h00; the customer services mailbox is staffed weekdays 08h00 to 16h30 only; and the social media care team works Monday to Friday 07h00 to 19h00 and weekends 07h00 to 16h00.

How long does an SAA refund take?

For a ticket bought through a travel agent or online travel agent, SAA says the refund completes within 60 working days of the agent submitting it, roughly three calendar months, and follow-up goes to the agent. Tickets bought directly from SAA go through the refund application on SAA’s own site.

Sources

• South African Airways, flysaa.com, Help, Customer Support, Contact Us page, for the customer experience centre, customer services, Voyager, baggage, cargo and website support numbers, email addresses and hours, the flight disruption instruction and the refund terms (read 24 September 2026)
• A direct check of SAA’s older regional contact web address and the redirect it returns (checked 24 September 2026)