Retail · Contact details
Hisense Contact Details
Hisense South Africa’s service line for repairs, faults and installations is 0860 447 367, and the service email is service@hisense.com. Hisense SA is the South African arm of the Chinese electronics and appliance maker, with head offices in Century City, Cape Town, and Bedfordview, Johannesburg, and walk-in service centres in both cities.
Hisense contact details at a glance
| Route | Details |
|---|---|
| Service (repairs, faults, installations) | 0860 447 367 |
| Service second number | 075 447 3673 |
| Service email | service@hisense.com |
| Cape Town walk-in service centre | 021 555 4260 |
| Johannesburg walk-in service centre | 021 832 2942 |
| Contact form (general, customer care, product consult, faults/repairs, spares) | hisense.co.za/contact |
| Book a repair or installation | hisense.co.za/service-request |
| Service line hours | Mon to Fri 8am to 4.30pm; Sat 9am to 2pm |
Official contact channels
Call the service line on 0860 447 367 (+27 (0) 86 044 7367), or the second service number Hisense lists, 075 447 3673. Email service@hisense.com. The service line is open Monday to Friday from 8am to 4.30pm and on Saturday from 9am to 2pm.
The contact form on hisense.co.za lets you choose General, Customer Care, Product Consult, Faults/Repairs or Spares, and asks for your product’s model number.
What this organisation provides
Hisense sells TVs, appliances and other electronics in South Africa. It runs walk-in service centres for repairs and returns, and it books repairs and installations of participating premium products online.
Address and operating information
Head offices:
- Cape Town: The Estuaries, Building 17, Oxbow Crescent, Century City, Cape Town 7441
- Johannesburg: Eastwood Office Park Block (Unit 12), 11b Riley Road, Bedfordview, Germiston 2007
Walk-in service centres:
- Cape Town: corner of Koeberg and Racecourse Road, Milnerton, 021 555 4260
- Johannesburg: Eastwood Office Park Block (Unit 12), 11b Riley Road, Bedfordview, 021 832 2942
Hisense lists the Johannesburg service centre with a 021 (Cape Town) number, so if it does not connect, use the national service line instead.
Support and escalation routes
- Register your product online to secure the warranty.
- For a fault, book a repair or installation on the service-request page, or call 0860 447 367.
- For a walk-in repair or return, go to the Milnerton or Bedfordview service centre.
- For spares or other questions, use the contact form and include the model number.
Hisense does not publish a separate complaints line. More brands are in our retail hub.
Frequently asked questions
What is the Hisense contact number in South Africa?
The service line is 0860 447 367.
What is the Hisense service email?
How do I book a Hisense repair?
Use the service-request page on hisense.co.za or call 0860 447 367.
Where are the Hisense service centres?
Milnerton in Cape Town and Bedfordview in Johannesburg.
What are Hisense’s service hours?
Monday to Friday 8am to 4.30pm and Saturday 9am to 2pm.
Sources
- Hisense South Africa, Contact, hisense.co.za/contact/, read 27 September 2026
- Hisense South Africa, Service request, hisense.co.za/service-request/, read 27 September 2026