Usave’s customer care line is 0800 01 07 09, and the Wolseley store is one of the chain’s branches in the Western Cape. Usave is part of the Shoprite Group, whose home office is in Brackenfell on 021 980 4000.
ContactDetails.co.za is an independent directory and is not Usave or the Shoprite Group.
Toll free from a landline, not from a mobile
This is the detail most people miss, and it costs them money. Usave states the number is toll free when dialled from a landline. It does not promise the same from a cellphone, and 0800 numbers are frequently charged on mobile networks.
If you are calling from a mobile and expect a long call, use a landline if you can, or use the online feedback form on the Usave website instead.
Verified contact details
Read on Usave’s and the Shoprite Group’s own websites on 25 August 2026.
| What it is for | Contact |
|---|---|
| Usave customer care | 0800 01 07 09, toll free from a landline |
| Care line hours | Mon to Sat 08:00 to 17:00; Sundays and public holidays 09:00 to 17:00 |
| Shoprite Group home office | 021 980 4000 |
| Home office address | Cnr William Dabbs Street and Old Paarl Road, Brackenfell, 7560 |
| Postal | PO Box 215, Brackenfell, 7561 |
The care line is open on Sundays
Unusually for a retail head office function, the line runs seven days a week, including public holidays. That matters if a problem happens over a weekend, which is when most grocery shopping is done.
Corporate stores, not franchises
This changes who can act on a complaint, and it differs between chains. Usave, Shoprite and Checkers stores are group operated. The Shoprite Group’s franchised brands are a separate family, run through its OK Franchise division under names such as OK Foods, OK Minimark and Megasave.
The practical consequence: head office can act directly on a store level complaint here, rather than having to approach an independent owner. Escalating past the store manager is a reasonable step if the store does not resolve it.
What to have ready
- The till slip. It carries the store number, date, time and till, which is how head office identifies a transaction.
- The branch name as it appears on the slip, since several towns have similarly named stores.
- For a pricing dispute, a photograph of the shelf label. A displayed price that differs from the till price is a common and resolvable complaint.
- If it is not resolved, the Consumer Goods and Services Ombud takes complaints free on 0860 000 272 once the retailer’s process is exhausted.
Related contact pages
Frequently asked questions
What is Usave’s customer care number?
0800 01 07 09, toll free from a landline. It may be charged from a mobile.
Is the line open on weekends?
Yes. Monday to Saturday 08:00 to 17:00, and Sundays and public holidays 09:00 to 17:00.
Can head office deal with a store complaint?
Yes. Usave stores are group operated rather than franchised, so head office can act directly.
Details were read on the companies’ own websites on 25 August 2026. Where a detail has changed, the company is the authority.