The JSE is South Africa’s stock exchange, based in Sandton, Johannesburg.
The JSE operates the market; it does not give investment advice or manage anyone’s money. Share and dividend queries go to the transfer secretary named in the company’s annual report.
Anyone offering guaranteed returns on shares is not operating lawfully. Verify an FSP number with the Financial Sector Conduct Authority before money changes hands.
This page covers how to contact the JSE in South Africa. The details below were taken from the official JSE contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the JSE and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The JSE contact numbers
These routes were verified against the official JSE contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | +27 11 520 7000 |
| JSE Investor Services | 011 713 0800 |
The postal address is Private Bag X991174, Sandton, 2196.
The JSE operates the market; it does not give investment advice or manage anyone’s money. Share and dividend queries go to the transfer secretary named in the company’s annual report. Anyone offering guaranteed returns on shares is not operating lawfully, and an FSP number should be verified with the Financial Sector Conduct Authority before money changes hands.
Self-service options before you call
- Check the official site at jse.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Business to business invoice disputes
- The Consumer Protection Act mostly does not apply between businesses above the threshold, so what you signed governs. Read the terms before the dispute, not during it.
- Keep the purchase order, the delivery note and the invoice together. Every payment query turns on those three matching.
- Government must pay valid invoices within thirty days, and where it does not, the department’s supply chain unit and then the relevant treasury are the escalation route.
- Interest on late payment must be agreed to be claimable; it is not automatic in every contract.
- A letter of demand starts the clock. For a debt within the small claims limit, the small claims court is free and needs no lawyer, though it is not available to companies as claimants.
Prescription matters: most contractual debts prescribe after three years. Chasing an old invoice is worth doing before that period runs, not after.
Complaints and escalation
If a first call does not resolve the matter, escalate through the provider’s own complaints process. Unresolved complaints about banking, credit or insurance go to the National Financial Ombud on 0860 800 900, free of charge, and advice complaints to the FAIS Ombud on 012 762 5000.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most financial complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake JSE contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the JSE.
- Reach JSE through the official site at jse.co.za rather than through a number in a search advert or a social media reply.
- The JSE will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the JSE contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 11 520 7000. Confirm it on jse.co.za before relying on it, since numbers are changed from time to time.
How do I know a JSE number is genuine?
Check it against the official site at jse.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the JSE, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official JSE source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.