Insurance & Medical Aid · Contact details
Marsh Company Contact Details
Marsh is a global insurance broking and risk advisory firm with a South African operation, and its own contact details sit at marsh.com, which carries the current contact details and any online enquiry form. ContactDetails.co.za could not verify a Marsh telephone number: marsh.com blocks automated access, so its contact page could not be read when it was checked on 23 August 2026, and the site works normally in a browser. Numbers that circulate on directory sites are not republished, because an unverified number sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Two things are worth knowing before you deal with any broker, Marsh included. A broker acts for you, not for the insurer, and must be registered as a financial services provider under the FAIS Act, so ask for the FSP number and verify it with the Financial Sector Conduct Authority. And complaints split in two: bad advice from a broker goes to the FAIS Ombud on 012 762 5000, while a claim your insurer refused goes to the National Financial Ombud on 0860 800 900.
ContactDetails.co.za is an independent directory. We are not Marsh and cannot act on your behalf; everything on ContactDetails.co.za is a routing aid so that you reach the correct official channel with the right information in hand.
Marsh South Africa contact details
| Route | Details |
|---|---|
| Official website (current contact details and online enquiry form) | marsh.com |
| FAIS Ombud: bad advice from a broker | 012 762 5000 |
| National Financial Ombud: a claim the insurer refused | 0860 800 900 |
| National Credit Regulator: credit agreement conduct | 0860 627 627 |
The FAIS Ombud answers on 012 762 5000 for advice complaints. The National Financial Ombud on 0860 800 900 handles claims and service complaints against insurers, both free of charge.
Marsh South Africa contact number
ContactDetails.co.za does not publish a Marsh contact number, because no number could be confirmed on an official source: the marsh.com contact page blocks automated access and could not be read when it was checked on 23 August 2026. Numbers that circulate on directory sites are not republished, and an unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
The route that works is the official site itself. Check the contact details and any online enquiry form on marsh.com, and if you do get through to a South African contact centre anywhere, call outside peak times: Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
Using an insurance broker or adviser
A broker acts for you, not for the insurer, and must be registered as a financial services provider under the FAIS Act. Ask for the FSP number, which you can verify with the Financial Sector Conduct Authority, and ask how the broker is paid: commission on an insurance policy is built into the premium and a fee may be charged on top, and the FAIS Act requires that both be disclosed to you in writing. A broker who will not put the remuneration in the record of advice is not meeting the standard the Act sets.
Keep the record of advice itself: it states what you were recommended and why, and it is the document any later complaint to the FAIS Ombud turns on. Declare everything material when taking out cover as well. Non-disclosure is the commonest reason a claim is repudiated, and insurers check at claim stage rather than at sale.
What to have ready for a conversation with a broker:
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- Ask for a reference number every time: without it a follow up call starts from nothing.
Complaints about a Marsh broker or an insurer
Advice complaints and claims complaints go to different places. Bad advice from a broker goes to the FAIS Ombud on 012 762 5000; a claim your insurer refused goes to the National Financial Ombud on 0860 800 900. Both are free of charge. Credit agreement conduct goes to the National Credit Regulator on 0860 627 627.
If a first call does not resolve the matter, escalate through the provider’s own complaints process before going to an ombud. Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most financial complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
The complaints and escalation contact pages list the ombud and regulator routes for financial services in one place: see complaints and escalation contact pages.
Avoiding fake Marsh contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search adverts, social media replies and cloned websites, and the person answering is not Marsh.
- Reach Marsh through the official site at marsh.com rather than through a number in a search advert or a social media reply.
- Marsh will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
ContactDetails.co.za keeps contact pages for other sectors as well, including the transport and logistics contact pages.
Frequently asked questions
What is the Marsh contact number?
ContactDetails.co.za does not publish a Marsh telephone number, because no number could be confirmed on an official source. Numbers do circulate on directory sites, and ContactDetails.co.za does not republish them without confirmation. The official site at marsh.com carries the current contact details and any online enquiry form.
Is Marsh an insurance company or a broker?
Marsh is an insurance broking and risk advisory firm, so it acts for you rather than for an insurer. A broker must be registered as a financial services provider under the FAIS Act, so ask for the FSP number and verify it with the Financial Sector Conduct Authority.
How do I know a Marsh number is genuine?
Check it against the official site at marsh.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.