Insurance & Medical Aid · Contact details
Massmart Medical Aid Contact Details
The Massmart medical aid call centre is on 0860 002 117 (press 1 for general queries), and claims and general queries go to massmart@universal.co.za. Massmart Health Plan is the closed medical scheme for Massmart group employees, and its call centre and management programmes are run by the administrator, Universal Healthcare.
Massmart medical aid contact details at a glance
| Route | Details |
|---|---|
| Call centre (general queries) | 0860 002 117 (press 1) |
| General queries (alternative line) | 011 591 8241 |
| Call centre and claims email | massmart@universal.co.za |
| Hospital pre-authorisation | preauthorisation@universal.co.za, 0860 002 117 (press 2) |
| Chronic medicine management | chronicmedicine@universal.co.za, 0860 002 117 (press 3) |
| Oncology management | oncology@universal.co.za, 0860 002 117 (press 6) |
| Chronic medicine delivery (Pharmacy Direct) | 0860 027 800 |
| 24-hour emergency (Netcare 911) | 082 911 |
| Fraud hotline (Vuvuzela) | 080 111 4447 |
| Board of Trustees | MHP@massmart.co.za |
Official contact channels
Call 0860 002 117 and choose the option you need:
- 1: general queries
- 2: hospital pre-authorisation
- 3: chronic medicine
- 4: chronic disease management
- 6: oncology
General queries can also go to 011 591 8241. Send claims to massmart@universal.co.za.
For chronic medicine delivered through Pharmacy Direct, call 0860 027 800. In a medical emergency, call Netcare 911 on 082 911.
What this organisation provides
Massmart Health Plan offers three benefit options: Essential, Network and Choice. Members can also use Impilo Wellness on 0800 448 032, by SMS to 48033 or at impilo@universal.co.za.
Address and operating information
The scheme’s contact page does not list a walk-in office or office hours. Its services are delivered by phone and email through Universal Healthcare.
Support and escalation routes
If the call centre does not resolve your query, write to the scheme’s Board of Trustees at MHP@massmart.co.za. To report suspected fraud, use the Vuvuzela fraud hotline, toll-free on 080 111 4447.
For a suspected breach of your personal information, the scheme asks you to go to the scheme first, then the Board of Trustees, and then the Information Regulator.
For the Massmart group itself, see Massmart contact details. Other schemes are in our medical aid directory.
Frequently asked questions
What is the Massmart medical aid contact number?
Call 0860 002 117 and press 1 for general queries, or use 011 591 8241.
What is the Massmart Health Plan email address?
massmart@universal.co.za for the call centre and claims.
How do I get hospital pre-authorisation on Massmart Health Plan?
Call 0860 002 117 and press 2, or email preauthorisation@universal.co.za.
Who administers Massmart Health Plan?
Universal Healthcare runs the call centre and management programmes.
What are the Massmart Health Plan options?
Essential, Network and Choice.
Sources
- Massmart Health Plan, Contact, massmarthealthplan.co.za/contact/, read 27 September 2026
- Massmart Health Plan, home page, massmarthealthplan.co.za, read 27 September 2026