Business · Contact details
Massmart Contact Details
Massmart’s head office takes general enquiries on 011 517 0000 and at info@massmart.co.za, at Massmart House, 16 Peltier Drive, Sunninghill, Sandton. That line is for corporate matters. A problem with something bought at Makro, Game, Builders or Walmart is handled by that store brand, not by the holding company. These details were read on massmart.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not Massmart and cannot see an order, a supplier account or an employee record.
Official contact channels
| What it is for | Contact |
|---|---|
| Head office general enquiries | 011 517 0000, info@massmart.co.za |
| Media enquiries | media.enquiries@massmart.co.za |
| Legal enquiries | massmart.legal@massmart.co.za |
| PAIA (access to information) requests | info.officer@massmart.co.za |
| Ethics Reporting and Guidance Line, South Africa | 0800 203 246, Ethics@walmart.com, walmartethics.com |
| Walmart SA stores: refunds on perishable food found unfit to eat | info@walmart.co.za, with a clear photo and proof of purchase |
Massmart’s site does not publish a customer service number, hours or a complaints form for shoppers. Its contact page gives only the head office lines above, so use the customer care details on the relevant brand’s own website for anything about a purchase, a delivery or a store.
What this organisation provides
Massmart runs retail and wholesale formats in general merchandise, liquor, home improvement and wholesale food. It says it has more than 300 stores in 8 sub-Saharan countries: 285 stores across South Africa’s 9 provinces and 33 stores in 7 other countries. Its brands, as listed on the Our Brands page, are:
- Walmart: Walmart SA stores selling food, groceries and a curated range of general merchandise.
- Makro: big box stores selling food, liquor and general merchandise to retail, commercial and wholesale customers.
- Game: a discount retailer of appliances, electronics, groceries, liquor and value-added services in 8 countries.
- Builders: home improvement and building materials through Warehouse, Express, Trade Depot and Superstore formats, plus an online store.
- Jumbo: food, liquor and general merchandise wholesalers, including CBW, Jumbo Cash & Carry, Sunshine, Trident, Eureka and Saverite.
- Shield: a voluntary buying association for wholesale and independent trader customers.
People searching for “Massmart medical aid” usually want the Massmart Health Plan, which has its own contact page on this site, linked below. The head office switchboard and info@massmart.co.za are not the scheme’s claims or membership lines.
Address and operating information
Massmart House, 16 Peltier Drive, Sunninghill Ext. 6, Sandton 2157. The site does not give head office visiting hours or a postal address. Its privacy statement names Massmart Holdings (Proprietary) Limited and group companies such as Masstores (Pty) Ltd and Massmart Retail (Pty) Ltd as the entities behind trading names including Makro, Walmart, Game, Builders, Masscash, Cash&Carry, WumDrop and OneCart. A privacy request can be made through the Privacy Centre on massmart.co.za.
For Walmart SA stores, the published returns policy requires proof of purchase for every return. Once a return is assessed, a refund or exchange follows within 7 to 14 business days, or within 21 business days where a repair is needed. Most unused products can be returned within 14 days, and cellphones only within 7 days for an out-of-box failure.
Support and escalation routes
- Take a shopping problem to the store first, with your slip, then to the brand’s own customer care channel.
- Use info@massmart.co.za only if the brand route has failed and the matter concerns the group, and keep your brand reference number in the email.
- Report bribery, fraud or other unethical conduct by staff or business partners on the Ethics line, 0800 203 246. Massmart invites customers to use it as well as employees.
- Unresolved consumer complaints about goods or services go to the Consumer Goods and Services Ombud on 0860 000 272 or info@cgso.org.za, or by WhatsApp to 081 335 3005.
Sources
- massmart.co.za: Contact Us, Media Contact, Our Brands, Our Store and Country Footprint, Ethics and Anti-Corruption, PAIA, Privacy Centre and Walmart SA Stores pages, read 16 September 2026
- cgso.org.za published contact details