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CompCare Medical Scheme Contact Details

Verified 2 September 2026Official source onlyIndependent directoryReport a wrong number

CompCare Medical Scheme does not answer its own phones. It is administered by Universal Healthcare Administrators, and every mailbox and number on the scheme contact page belongs to the administrator rather than the scheme. That is normal for a South African medical scheme, and it has one practical consequence worth knowing before you dial: there are three separate service lines, not one, and using the wrong one for a pre-authorisation is the usual cause of delay.

Official contact channels

The first line covers membership, money and claims, on 0861 222 777:

The second covers ongoing condition management, on 0860 111 900:

The third covers authorisations around a hospital admission, on 0860 111 090:

If you are not sure which applies, 0861 222 777 is also the general contact number in the site footer. One rule is worth memorising ahead of needing it: where an emergency admission happens after hours, the scheme asks you to phone 0860 111 090 the next day. Pre-authorisation is not waived by an emergency, only deferred, and missing that next-day call is what turns an authorised admission into a disputed hospital account.

What this organisation provides

CompCare is a registered medical scheme offering a range of benefit options: SelfCare Plus, SaverCare Plus, SuperCare Plus, HospiCare, ExtraCare, UltraCare and ExecuCare. The options differ in what they cover and what they cost, and the option you are on determines which of the routes above will actually help you.

The split between scheme and administrator decides who can answer what. CompCare is the scheme, meaning it holds the registered rules and the benefits. Universal Healthcare Administrators is the administrator, meaning it does the servicing, the claims processing and the authorisations. A question about whether something is covered is answered from the registered scheme rules. A question about why a covered thing was not paid is answered by the administrator.

The scheme states plainly on its own site that the website gives a summary and overview of benefits only, and that the registered scheme rules are the complete list of benefits and terms, approved by or subject to approval by the Council for Medical Schemes. Two consequences follow. Benefits may be updated annually, so a page saved last year is not authority for this year. And a member joining during the course of the year rather than on 1 January receives benefits allocated pro-rata for the remaining period, which is the detail most often missed by anyone joining late in the year and expecting a full annual limit.

Address and operating information

No street address or walk-in office is published on the contact page. The scheme runs entirely through phone lines, mailboxes, web forms and an app, which means there is nowhere to hand documents over in person and no counter to escalate at. Alongside the numbers it publishes a call-me request, a sales enquiry form, a suggestions form, a compliments form, a complaints form and messaging through social channels.

Members also have a mobile app and a member login, and brokers have a separate broker portal. Where a query concerns a document already submitted, the app and login usually settle it faster than a call, because the administrator will ask what the system shows before it looks further.

Support and escalation routes

Start with the mailbox and number for the specific service, since those three clusters are staffed separately. If that does not resolve it, the scheme publishes its own complaints and procedures process, which is the formal step before anything external.

Beyond the scheme, medical schemes in South Africa are regulated by the Council for Medical Schemes, which CompCare itself names as the body that approves its registered rules. A complaint the scheme has not resolved is escalated there, and the council is also the right place when the dispute is about whether the scheme applied its own registered rules correctly.

Keep the authorisation number, the claim number and the date of every call. The most common disputes turn on whether pre-authorisation was obtained and when, and a reference number settles in one line what otherwise becomes a long argument about who phoned whom.

Sources

  • compcare.co.za contact page, for the three service lines and every mailbox listed above
  • compcare.co.za site footer, for the administrator identity and the general contact number
  • compcare.co.za member rights and obligations page, for the scheme rules, the pro-rata joining rule and the Council for Medical Schemes references

All contact details on this page were read from the scheme own website and verified on 2 September 2026.