Insurance & Medical Aid · Contact details
M-Sure Contact Details
For MSure contact details, phone 086 092 7726 (+27 86 092 7726) or email customercare@m-sure.co.za. M-Sure is based at Building 2, Block A, The Bridge Office Park, 5 Boeing Road East, Elma Park, Edenvale. M-Sure policies are moving from Hollard to Centriq as insurer, while M-Sure Financial Services remains the policy administrator. These details were read on m-sure.co.za on 23 September 2026.
MSure insurance contact details
| Phone | 086 092 7726, written on the site as +27 86 092 7726 |
|---|---|
| customercare@m-sure.co.za | |
| Online | Contact form on m-sure.co.za, with topics for customer care, claims, sales, and complaints or compliments |
| Address | Building 2, Block A, The Bridge Office Park, 5 Boeing Road East, Elma Park, Edenvale, 1609 |
| Company | M-Sure Financial Services (Pty) Ltd, registration 2002/022941/07 |
| Licence | Authorised financial services provider, FSP 21799 |
The M-Sure contact form is organised by topic, with options for customer care, claims, sales, and complaints or compliments. The topic selected determines which team receives the request. For a breakdown, write-off or shortfall claim, choose the claims option rather than customer care so the request reaches the appropriate queue.
M-Sure insurance and the move from Hollard to Centriq
M-Sure has published a Section 50 transfer page explaining a change to the insurer behind its policies. The page states that the current insurer, Hollard Specialist Insurance (registration 1966/007612/06), is changing to Centriq Insurance Company Limited (registration 1998/007558/06). The change applies to both M-Sure’s non-life and life policies.
M-Sure Financial Services remains the administrator of the policy. M-Sure says the policy benefits, terms and conditions remain as they are, so customers can continue using 086 092 7726 for M-Sure even though the insurer named on the underwriting changes.
The Section 50 transfer page includes the application, the transfer agreement, pre- and post-transfer letters, SMS and WhatsApp notices, the newspaper publication and a set of FAQs, all downloadable. Anyone who received an SMS or WhatsApp about the transfer and wants to check whether it matches M-Sure’s published information can use that transfer page rather than replying to the message.
What MSure insurance covers
| Group | Products |
|---|---|
| For your car | Warranty, interior and exterior protection, tyre and rim |
| For your bike | Bike warranty |
| For your pocket | Deposit cover, credit shortfall, credit life |
M-Sure’s warranty covers the repair or replacement of parts after an unexpected mechanical breakdown or electrical failure, with the work carried out at pre-approved repairers. M-Sure also says roadside assistance inside South Africa comes with certain products. The details are contained in the applicable terms and conditions, so customers should check their own policy schedule rather than assume that roadside assistance is included.
The products grouped as “for your pocket” are deposit cover, credit shortfall and credit life. Deposit cover pays towards a new deposit when a car is written off. Credit shortfall covers the difference between the insurance payout and the amount still owed to the finance house. Credit life assists with the finance debt when the policyholder cannot pay it themselves. These products are usually signed at the dealership with the finance paperwork.
Why M Sure may appear on your policy or debit order
M-Sure sells through a network it describes as more than 1,000 members, including motor dealerships, call centres, brokers and insurers. It also handles policy administration and claims for members of that network. This can explain why the M-Sure name appears on a debit order even when the cover was originally arranged through a dealership or another provider.
A query that begins with a dealership or finance provider can therefore be directed to M-Sure’s call centre because M-Sure administers the relevant policy or claim. The company says it has been operating for over 20 years, employs more than 230 people, and handles about 25,000 policies a month.
What to have ready when contacting M-Sure
For an existing policy or claim, having the information connected with the cover available can make it easier to identify the correct policy, vehicle and dealership. For claims involving repairs or finance-related cover, the existing M-Sure information also identifies documents or steps that may be relevant.
- Have the policy or claim number, the vehicle registration and the dealership where the cover was sold.
- For a breakdown, ask which pre-approved repairer to use before authorising any work; repairs done first are the usual reason a warranty claim stalls.
- For a credit shortfall or deposit cover claim, you will need the insurer’s settlement letter and the finance house’s settlement figure.
- M-Sure publishes a complaints procedure, product disclosures, a PAIA manual and a conflict of interest policy in the footer of its site.
M-Sure address, company and licence details
M-Sure’s listed address is Building 2, Block A, The Bridge Office Park, 5 Boeing Road East, Elma Park, Edenvale, 1609. The company is M-Sure Financial Services (Pty) Ltd, registration 2002/022941/07, and it is listed as an authorised financial services provider under FSP 21799.
For customer care, the published email address is customercare@m-sure.co.za. The online contact form provides separate topics for customer care, claims, sales, and complaints or compliments, so the appropriate topic should be selected for the reason for contacting M-Sure.
Frequently asked questions
What contact details does MSure use?
MSure uses 086 092 7726, written on the site as +27 86 092 7726, and customercare@m-sure.co.za. Its address is Building 2, Block A, The Bridge Office Park, 5 Boeing Road East, Elma Park, Edenvale, 1609.
What is M Sure insurance?
M-Sure provides and administers products including vehicle warranty, interior and exterior protection, tyre and rim cover, bike warranty, deposit cover, credit shortfall and credit life. It works through a network that includes motor dealerships, call centres, brokers and insurers.
Is M-Sure still the policy administrator during the Centriq transfer?
Yes. M-Sure says M-Sure Financial Services remains the administrator while the insurer changes from Hollard Specialist Insurance to Centriq Insurance Company Limited. It also says policy benefits, terms and conditions remain as they are.
Sources
- M-Sure, Contact us: m-sure.co.za/contact-us (read 23 September 2026)
- M-Sure, Section 50 Transfers: m-sure.co.za/section-50-transfer (read 23 September 2026)
- M-Sure, Warranty and The M-Sure Network pages, and site footer (read 23 September 2026)