Flexicare is Discovery’s prepaid health insurance product. It is not a medical scheme and not Discovery Health Medical Scheme membership — it is day-to-day health insurance sold under Discovery’s Prepaid Health business, and that distinction determines who you should be contacting.
Official provider route
- Prepaid Health email: [email protected]
- General Discovery line: 0860 99 88 77
- Operating hours for the general line: 07:00 – 20:00, Monday to Friday
Discovery lists Prepaid Health as its own contact category and publishes the mailbox above for it. It does not publish a separate Flexicare-only telephone number on its contact page, so the general line is the published phone route and the mailbox is the direct one.
Product or service support
Flexicare covers day-to-day primary care — GP visits, basic dentistry, acute medication and similar benefits — rather than hospital cover. Because it is insurance rather than a medical scheme, it is regulated differently, the benefits are defined by the policy rather than by prescribed minimum benefits, and it does not satisfy a requirement for medical scheme membership.
That difference matters when you contact Discovery. Questions about hospital authorisation, scheme claims or prescribed minimum benefits belong to Discovery Health Medical Scheme, not to Flexicare, and the Flexicare team will not be able to resolve them.
Discovery publishes a Flexicare DebiCheck arrangement for premium collection, so premium queries usually turn on whether the DebiCheck mandate is active on your bank account.
Eligibility, account or policy requirements
Discovery sells Flexicare online as well as through advisers, and publishes its product range and an annual benefits and premiums schedule. If you are still deciding rather than already covered, the product pages answer benefit questions without needing a call at all.
Because Flexicare is prepaid, cover is tied directly to the premium being collected. There is no grace built into a prepaid arrangement the way a member might expect from a scheme, so a missed collection has a more immediate effect on cover than on many other products.
Have your Flexicare policy number and the identity number of the main member ready. If you are asking about a specific benefit, check the current year’s benefits and premiums schedule first — Discovery publishes it, and most benefit questions are answered there faster than on a call.
Cover generally depends on premiums being up to date, so if a debit order has failed, resolve that before assuming a benefit has been declined for another reason.
Escalation route
Ask for a reference number when you log a query, and keep the email thread rather than switching to phone, because a written record is the practical advantage of the mailbox route. If a complaint is not resolved internally, Flexicare is a health insurance product rather than a medical scheme, so the Council for Medical Schemes is not the route — the National Financial Ombud Scheme handles insurance complaints once the insurer’s internal process has been exhausted.
Sources
Contact details on this page were checked against Discovery’s own contact pages, discovery.co.za/portal/individual/contact-us and discovery.co.za, on 30 August 2026. Routes Discovery does not publish are not listed here.