Discovery’s car insurance is sold under Discovery Insure, which is a separate business from Discovery Health and Discovery Bank. It publishes its own contact routes and operating hours.
Official provider route
- General queries, policy changes and claims: 0860 751 751
- Email: [email protected]
- Claims email: [email protected]
- Enquiries email: [email protected]
- Hours: 08:00 – 18:00 Monday to Friday, 08:00 – 18:00 Saturday
Discovery describes this number as covering all questions about a Discovery Insure policy, including changes and claims. The same number handles DQ-Track bookings and queries about how the telematics device works.
Product or service support
Discovery publishes separate mailboxes for enquiries and for claims. Use the claims address once an incident has happened and the enquiries address for cover questions — sending a claim to the enquiries mailbox is a common cause of a slow first response.
Discovery Insure covers motor and household insurance and is built around Vitality Drive, a telematics programme that measures driving behaviour through the DQ-Track device or the app. Driving data affects rewards and, on some plans, aspects of the policy, so device and app problems are policy matters here rather than technical curiosities.
Discovery Insure is a separate licensed insurer within the Discovery group, so a Discovery Health membership number will not identify a motor policy and the health call centre cannot access it. Say which product you hold at the start of the call.
Postal correspondence for the insurance business goes to Discovery Insure, PO Box 3888, Rivonia, 2128, which is published separately from the group’s Sandton address.
Eligibility, account or policy requirements
Cover depends on who was driving and whether they were licensed and authorised to drive the vehicle. On a telematics policy the insurer already holds trip data, so the account you give should match what the device recorded — inconsistencies are the usual trigger for an investigation rather than a quick settlement.
Have the policy number, the vehicle registration and the driver’s licence details of the person driving at the time ready. For a claim, note the date, time and place, whether a police case number was issued, and the details of any other vehicle involved. A police case number is generally required for theft, hijacking and accidents involving injury.
Check whether the DQ-Track device was active and the app was running, since Discovery Insure uses that data in assessing a claim on a telematics-based policy.
Escalation route
Discovery Insure publishes its operating hours, which is more than many insurers do, and those hours include Saturdays. That matters for motor claims specifically, since incidents cluster at weekends when many insurers are unreachable.
Report a claim as soon as reasonably possible and get a claim number on the first call. If the outcome is disputed, ask for the assessor’s reasoning in writing and lodge an internal complaint with a reference. Short-term insurance disputes that remain unresolved after the insurer’s internal process can be taken to the National Financial Ombud Scheme.
Sources
Contact details on this page were checked against Discovery’s own contact pages, discovery.co.za/portal/individual/contact-us and discovery.co.za, on 30 August 2026. Routes Discovery does not publish are not listed here.