Insurance & Medical Aid · Contact details
Discovery Insure Contact Details
The Discovery Insure contact number is 0860 751 751 for policy questions, changes, DQ-Track and claims. Claims can also be sent to insureclaims@discovery.co.za, general queries to insureinfo@discovery.co.za or vitalitydriveinfo@discovery.co.za, and complaints to insurecomplaints@discovery.co.za. For an emergency, call Discovery 911 on 0860 999 911. Every detail below was read from Discovery’s Contact Us and How to claim pages on discovery.co.za on 14 September 2026.
Discovery Insure contact details at a glance
| What you need | Contact | Hours |
|---|---|---|
| General queries, policy changes and claims | 0860 751 751 | Mon to Sat 08:00 to 18:00 |
| General queries email | vitalitydriveinfo@discovery.co.za, insureinfo@discovery.co.za | Any time |
| Claims email | insureclaims@discovery.co.za | Any time |
| Complaints email | insurecomplaints@discovery.co.za | Any time |
| DQ-Track installation and queries | 0860 751 751 | Mon to Fri 08:00 to 18:00 |
| Emergency (Discovery 911) | 0860 999 911 | Emergencies |
| Travel insurance | 0860 878 233, travel.service@discovery.co.za | Mon to Fri 08:00 to 17:00 |
| Discovery Business Insurance | 011 529 6620 | See Discovery’s contact page |
| Fax | 011 539 1189 | |
| Postal address | Discovery Insure, PO Box 3888, Rivonia, 2128 | |
| Physical address | 155 West Street, Sandton, Johannesburg |
Discovery Insure claims contact number
For Discovery Insure claims, use 0860 751 751 to start a claim by phone or email insureclaims@discovery.co.za. Discovery Insure does not use a separate claims phone line. If anyone is hurt or you are in danger, call Discovery 911 on 0860 999 911 first.
Discovery lists the following ways to start a claim:
- Discovery app: take photos of the accident scene and capture the other driver’s and witnesses’ details, then send them to start your claim.
- Auto Claims: submit geyser, vehicle glass, cellphone and electronic equipment claims to Discovery’s automated claims agent online or in the app; Discovery says these can be approved within minutes.
- Website: log in and start your claim, and a claims adviser will contact you to continue the process.
- Financial adviser: your adviser can submit the claim and take you through the process.
- Phone: call 0860 751 751.
Once a claim is open, you can track its progress online with ClaimsView. When contacting Discovery about a claim, include your policy number and, where you already have one, the claim reference.
Discovery Insure email address
Discovery publishes different email addresses for different types of Insure queries. General policy or Vitality Drive questions can be sent to vitalitydriveinfo@discovery.co.za, while the Discovery Insure contact centre also uses insureinfo@discovery.co.za. Claims go to insureclaims@discovery.co.za and complaints to insurecomplaints@discovery.co.za.
Travel insurance queries are handled separately at travel.service@discovery.co.za. Include your policy number in your email and, for a claim that is already open, include the claim reference.
Discovery Insure contact hours and DQ-Track
The main Discovery Insure telephone number, 0860 751 751, is listed for general queries, policy changes and claims from 08:00 to 18:00 on weekdays and Saturdays. This means the same contact number can be used on a Saturday for policy questions and claims.
DQ-Track installation bookings and questions about how the device works also use 0860 751 751, but the listed DQ-Track hours are Monday to Friday from 08:00 to 18:00. Travel insurance uses 0860 878 233 and travel.service@discovery.co.za, with listed hours of Monday to Friday from 08:00 to 17:00.
Discovery Business Insurance has a separate general queries number, 011 529 6620. When you call about your Discovery Insure policy, have your ID number and policy number ready so the agent can verify you before discussing the policy.
Discovery Insure complaints contact
To raise a Discovery Insure complaint, contact the Discovery Insure contact centre on 0860 751 751 or email insurecomplaints@discovery.co.za. You can also write to Discovery Insure, PO Box 3888, Rivonia, 2128, or send post to Freepost DN298, Umhlanga Rocks, 4320.
Discovery’s complaints section also lists SASRIA on +27 11 214 0800 or contactus@sasria.co.za.
Discovery Insure fraud line
For suspected fraud involving Discovery, the page lists the following reporting channels:
- Discovery fraud line: 0800 004 500 toll-free, SMS 43477, toll-free fax 0800 007 788, international phone +27 31 508 6444, or email discovery@tip-offs.com, available at all hours
- South African Insurance Association fraudline: 0860 002 526 or insurance@fraudline.co.za, available at all hours
Discovery Insure address and other contact routes
The Discovery Insure postal address is Discovery Insure, PO Box 3888, Rivonia, 2128, and the physical address listed is 155 West Street, Sandton, Johannesburg. The fax number is 011 539 1189.
Discovery Insure covers car and home insurance, including buildings, household contents and portable possessions, alongside the Vitality Drive rewards programme and Discovery 911 safety devices. Discovery Health, Discovery Life and Discovery Bank have their own contact numbers, so use 0860 751 751 only for your Discovery Insure policy.
Frequently asked questions
What is the Discovery Insure contact number?
The Discovery Insure contact number is 0860 751 751 for general queries, policy changes, DQ-Track and claims. The listed general query and claims hours are Monday to Saturday from 08:00 to 18:00.
What is the Discovery Insure claims contact number?
Use 0860 751 751 for Discovery Insure claims. Claims can also be sent to insureclaims@discovery.co.za, and an open claim can be tracked online with ClaimsView.
What is the Discovery Insure email address?
General queries can be sent to vitalitydriveinfo@discovery.co.za or insureinfo@discovery.co.za. Claims use insureclaims@discovery.co.za and complaints use insurecomplaints@discovery.co.za.
What number do I call Discovery Insure in an emergency?
For an emergency, call Discovery 911 on 0860 999 911. If anyone is hurt or you are in danger during an incident that may lead to an insurance claim, use this emergency number first.
Where is Discovery Insure located?
The physical address listed is 155 West Street, Sandton, Johannesburg. The postal address is Discovery Insure, PO Box 3888, Rivonia, 2128.
How do I know these Discovery Insure details are correct?
We only list details read from the official website or channels of Discovery Insure, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Discovery Contact Us page (Discovery Insure, travel insurance, complaints, fraud and ombudsman details), discovery.co.za/corporate/contact-us, read 14 September 2026
- Discovery Insure How to claim page, discovery.co.za/car-and-home-insurance/insure-how-to-claim, read 14 September 2026