Vitality Contact Details

The Discovery Vitality contact number is 0860 99 88 77, with 083 123 88 77 as an alternative and +27 11 529 6006 when you are overseas. The Vitality contact centre agents are available Monday to Friday from 07:00 to 18:00, and Vitality’s WhatsApp chat, Ask Discovery, is available at all hours. To join Vitality, email your application form to vitalitysales@discovery.co.za. Every detail below was read from Discovery’s Contact Us page and Vitality help pages on discovery.co.za on 14 September 2026.

Official contact details

What you need	Contact	Hours
General queries: points, benefits, Vitality Baby, travel bookings	0860 99 88 77 or 083 123 88 77	Agents Mon to Fri 07:00 to 18:00
Calling from overseas	+27 11 529 6006	Mon to Fri 07:00 to 18:00
WhatsApp (Ask Discovery)	Register via the WhatsApp link on discovery.co.za	All hours
Joining Vitality (new applications)	vitalitysales@discovery.co.za	Mon to Fri 08:00 to 17:00, Sat 08:00 to 13:00
Vitality Drive (Discovery Insure)	vitalitydriveinfo@discovery.co.za
Online query form	discovery.co.za/portal/individual/help	Any time
Unresolved complaints	Consumer Goods and Services Ombud, cgso.org.za

Calling the Vitality contact centre

Discovery lists 0860 99 88 77 and 083 123 88 77 for all questions about your Vitality points, how the benefit works, Vitality Baby and travel bookings. 0860 99 88 77 is also the number Discovery lists for Discovery Health Medical Scheme members, so say at the start of the call that your query is about Vitality. Call centre agents are available Monday to Friday from 07:00 to 18:00; outside those hours, use WhatsApp or the chat icon on the Discovery website or app.

Vitality WhatsApp and online chat

Vitality’s help page describes Ask Discovery, a chat service for instant answers about your Vitality benefits, how to reach your goals and earn Vitality points, and how to spend your Discovery Miles, with the option to talk to a live Vitality agent. On WhatsApp, register first through the link on Discovery’s Contact Us or Vitality help page, then start chatting. On the Discovery website or app, tap the pink chat icon. Discovery says to log in to your Discovery profile first to get personalised answers.

Missing Vitality points

Vitality’s help page explains when points are awarded automatically. If you claimed a screening, assessment or vaccination from a medical scheme administered by Discovery Health, or had it done at a pharmacy in the Vitality Wellness Network, Vitality receives your results and awards the points. If you are a Discovery Life only, Group Risk only or Libcare Medical Scheme member, or you had the check done elsewhere, submit your results through “Claim Vitality points” on the help page. For missing HealthyCare rewards, Discovery advises keeping your till slips so you can query them. The help page also lists current known issues, such as app problems and partner display errors, with any workarounds.

Joining Vitality

To join, download the Vitality application form from Discovery’s Contact Us page, complete it and email it to vitalitysales@discovery.co.za, or use the “we will contact you” option to have Discovery call you. New applications are handled Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00. Vitality is Discovery’s behaviour-change programme: you earn Vitality points by completing health checks and assessments, exercising and buying HealthyFood, and your points build your status from Blue through Bronze, Silver and Gold to Diamond. Points reset to zero each year, but you keep the status and rewards you earned the previous year.

Discovery’s “What is Vitality” page says you can earn up to 28,000 Vitality points a year by completing health checks and assessments, up to 35,000 for exercise, and up to 12,000 for buying HealthyFood at Checkers and Woolworths. Rewards it lists include up to 75% off a local Virgin Active or Planet Fitness membership if you visit at least 36 times in a rolling 12 months, and up to 25% back in Discovery Miles on HealthyFood items. The Vitality product rules, which set out the terms for every benefit, are linked from the Vitality help page.

Vitality complaints

Start with the contact centre, WhatsApp or the online query form. Discovery says Discovery Vitality subscribes to the Consumer Goods and Services Code, so if you are dissatisfied with how Vitality handles your complaint, you can refer it in writing to the Consumer Goods and Services Ombud through cgso.org.za. Discovery’s contact page lists vitalitydriveinfo@discovery.co.za for Vitality Drive, the rewards programme linked to Discovery Insure car cover.

Sources

• Discovery Contact Us page (Discovery Vitality new applications, general queries and complaints), discovery.co.za/corporate/contact-us, read 14 September 2026
• Vitality help page (Ask Discovery, claim Vitality points) and What is Vitality page, discovery.co.za/vitality, read 14 September 2026