Auto and General Car Insurance Contact Details

Auto and General is a South African short-term insurer whose motor cover is one of its core products. The contact details below were read from the Auto and General contact page at autogen.co.za on 2 September 2026.

Official provider route

The website is autogen.co.za. The domain most people try, autogeneral.co.za, does not exist at all – it fails to resolve. Anything else presenting itself as Auto and General is not the insurer.

Auto and General states plainly that the emergency numbers are for emergencies and assistance requests only. Using them for a policy question ties up a line someone may need at the roadside.

Product or service support

Motor cover sits alongside the insurer’s home, building and other short-term products, with emergency assist covering road, home, medical and trauma incidents on the same 24/7 number.

The app is the primary route for a new claim, not the phone line – Auto and General names it as the easiest way to capture one. Registering the app before you need it is worth doing, because setting it up at an accident scene is not.

At the scene of a motor accident, get the emergency line moving first for towing and medical help, then capture the claim. Have the policy number, vehicle registration, and the date, time and place of the incident. A case number from the police is required for theft, hijacking and most third-party claims.

Eligibility, account or policy requirements

Sales and support keep different hours, which catches people out:

The same call at 18:00 on a weekday reaches someone who can sell you a policy but not someone who can service the one you have. Only emergency assistance runs continuously.

Address: Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191. Postal: PO Box 11250, Johannesburg, 2000.

Escalation route

Auto and General runs a dedicated internal complaints channel rather than routing disputes through general service:

Use the complaints number rather than the main line once a claim decision is in dispute, and ask for the rejection reason and the policy clause relied on in writing.

If the internal process does not resolve it, a motor insurance dispute goes to the National Financial Ombud Scheme free of charge. Conduct by the insurer or an adviser falls to the Financial Sector Conduct Authority.

Sources

Related: Auto and General Contact Details · Auto and General Insurance Claims Contact Details · AutoGen Contact Details