Open Tickets (Pty) Ltd sells tickets for South African events and does not publish a telephone number at all. Everything runs through two mailboxes and an on-site chat assistant. That matters more than it first sounds, because the thing most people want to call about, a refund, is usually not a decision Open Tickets makes in the first place.
Official contact channels
- General enquiries: [email protected]
- Ticket support, for anything about a booking already made: [email protected]
- Chat with Support: a support assistant on the website that answers questions about FAQs and upcoming events
No phone number appears anywhere on the site, and neither does a street or postal address. The two mailboxes are the only direct routes to a person. Put the event name, the event date and your booking reference in the first message rather than waiting to be asked, because there is no phone channel to fall back on when a thread goes quiet.
What this organisation provides
Open Tickets is a ticketing platform that event organisers sell through, rather than an event promoter itself. The events on it run across football season tickets and fixtures, agricultural shows, Afrikaans music events, festivals, club memberships and school reunions, which is a wider spread than most South African ticketing sites carry and explains why the support answers vary so much by event.
Tickets are delivered electronically and printing is never required. They download straight to an Apple or Google wallet, or as an HTML file if you would rather keep a copy yourself. The site itself runs in English, Afrikaans, isiZulu, isiXhosa and Sesotho, with German, French, Spanish and Portuguese also available, so a language barrier is not a reason to avoid the written channels.
Address and operating information
There is no published street address, postal address, telephone number or set of operating hours. The website is the operating channel, and the terms and conditions are published in the name of Open Tickets (Pty) Ltd, last updated on 19 September 2024.
The entry rules are worth reading before you buy rather than after, because they are applied at the gate by the organiser and not by the ticket seller. Every person entering an event needs a valid ticket of their own, including children and babies. Only a holder matching the age category printed on the ticket, whether Adult, Pensioner, Under 18 or Child, will be admitted, and anyone who does not meet the age restriction is refused entry and has the ticket cancelled without a refund.
Support and escalation routes
If you cancel your own booking, the published schedule decides what you get back, and it tightens sharply as the event approaches:
- More than 30 days before the event: no penalty, but a handling fee of 10 percent of the original purchase price
- Between 30 and 7 days before: penalty and handling fee together come to 50 percent
- Seven days or less before: 100 percent, which means no money back in practice
- Whatever is due is refunded within 21 days of the cancellation
That schedule comes from the right under the Consumer Protection Act to cancel an advance booking subject to a reasonable penalty. It is published in the terms rather than decided case by case, so raising it with support will not move it.
A cancelled event works differently. The full purchase price is refunded, but the refund is made at the discretion of the organiser and the terms allow up to three months for it to arrive. This is exactly where people contact the wrong party. Open Tickets processes the booking, while the organiser controls the event, the entry decision and the cancellation refund. Ticket support can tell you what the organiser has instructed and what the platform has recorded against your booking, and it cannot overrule either.
Depending on how you paid, you may be asked for extra information such as banking details before a refund can be paid. Send that only inside the mailbox thread you started yourself. A message asking for bank details that arrives first, from an address you did not write to, is not how this process starts.
Because the cancellation terms rest on the Consumer Protection Act, a complaint that the platform or the organiser has not honoured them can go to the National Consumer Commission at [email protected]. Get a written answer, or evidence of the absence of one, from both the platform and the organiser first, since the commission will ask which of the two you hold responsible.
Sources
- opentickets.co.za support page, for the two mailboxes and the chat assistant
- opentickets.co.za terms and conditions, for the company name, the cancellation schedule, the refund timelines and the entry and age rules
- opentickets.co.za homepage and event listings, for the ticket delivery method and the site languages
All contact details on this page were read from the company own website and verified on 2 September 2026.